Mr. Rooter Plumbing of San Diego County

Nadia G.

Just called in because I am having a plumbing emergency. They advertise they are avaialble 24/7 and have emergency services. It's Thursday night. The can send a plumber out on Saturday!!

Mark G.

""Nathan"" quoted us $300 to remove and replace an existing kitchen faucet and soap dispenser, to which we agreed. After he finished installing the faucet, he declared his work ""done"". When I asked about the soap dispenser, he suddenly stated that replacing my soap dispenser was a very difficult job that would involve grinding and welding, for which he would require another FOUR HUNDRED DOLLARS to accomplish.

Yep, ANOTHER $400 to unscrew a plastic nut and replace a simple, under-counter soap bottle. Naturally, we declined and promptly showed him to the door.

I left a detailed description of the stunt that Nathan tried to pull on the company's website. Days later and still no response from them.

This seems like the very definition of unscrupulous behavior. Yes, I should have read the reviews on Yelp! before I called this shady outfit.

AVOID Mr. Rooter Plumbing of San Diego County!

Linus Mark Y.

10 minutes Auger and determined there's a problem with my toilet. Wanted almost $700 to buy and install toilet after charging me $175 for determining I need a new toilet. I went to Home Depot bought a toilet for $179 and installed in less than 1/2 hour. The troubleshooting Auger $175 WOULD NOT GO TOWARDS COST

Talia M.

While I appreciate the quick response for a rooting job, this company apparently saw money signs when they walked in. They wanted to create a whole other job- recommending opening up our drywall and replacing pipes (to address a blockage from a lazy flusher of a toilet). Thank goodness we got a second opinion from a trusted neighborhood plumber. There was no need to open up walls, replace piping, or really anything they said was needed. A quick clearing of the pipe and replacement of toilet (which we had already purchased) and we were done. The neighborhood plumber did this for their hourly fee while Mr. Rooter quoted $1800 in addition to the rooter fee. I will not be calling this company in the future as they have proven untrustworthy.

Shogun L.

We had a leak from our tub spout. Nothing too drastic but definitely would get worse. Decided to call Mr. Rooter and they came out within a few hours, which was nice. They had a look and quoted $510 at first, then they came back with a quote of $1,295 minimum plus the cost of the parts. I received a message from the manager stating that these were two options for service. I appreciate him reaching out, but my wife asked the service tech, ""so it's gonna be a $1295 minimum to get this fixed and he said, ""yes."" At $510 we would have had the job done. We ended up calling another company and set up an appointment for the next day. Work was completed for less than Mr. Rooters lower quote.

Broc N.

Fantastic service!! The awesome staff (Megan was who we dealt with) was very communicative over the phone and e-mail when setting up a time that worked for everyone. We then had Nick come out and he tackled both of our complex sink problems very quickly. Nick was very friendly and professional all at the same time. I would recommend this business and it's employees any day of the week.

Chuck W.

We had a busted hot water heater and needed help. Nathan our technician from Mr. Rooter was great. Kind and hard working. He also diagnosed a problem with our water pressure and was able to fix it too. I think Mr. Rooter's prices are too high, but I was very satisfied with Nathan's work.

J T.

Got a quote for installing a dishwasher and bathroom faucet. About $250 for the faucet and $595 for the dishwasher. They got an estimator out very quickly but the prices were just egregious! Paying $600 to install an $800 dishwasher just doesn't make sense. Ended up going with another company. I hope Mr Rooter offers Cadillac-level service for the prices they charge.

Kristel W.

The job we requested was not finished and they tried to charge again on top of what we paid for and did not even finish the first duties in the original request that they gave, showed resistance instead of being professionals and making sure they they secured a long term relationship with a customer, not just any customer but a business who has multiple businesses and that is not about funny games but about building other businesses too but yet, we were talked down to, and laughed at and we are dealing with an issue that is not a fun issue. How does staff laugh at you when our business is having issues and no one is sympathetic to that. We just wanted the job to be completed and less than 24 hours it was not done and the disrespect and tone and treatment that was given to us was unacceptable for a business that says they have exceptional customer service. As a business owner myself, It is my duty to make sure that my customers are happy, not to take advantage but less that 24 hours and my customer is unhappy, I will make sure I do something in my best interest to make them feel like I heard them and they were taken care of. I am not from here but San Diego businesses need some growing to do. God does not like ugly.

Shannan D.

Our toilet was backed up. I called Mr. Rooter plumbing and was prepared to be told it would take a few days for a service call. Most other companies think people don't need their toilets for many days. Much to my surprise, they scheduled a service call to my home for the same day!!!! Doug Higbee came promptly as scheduled and got right to work. He fixed the stoppage and told me how to prevent it in the future. He also (at no extra charge) showed me how to reduce build up in the toilet tank and the bathroom sink pipes. He went way beyond was was required for the call. He was professional, knowledgeable and friendly. This will be my go-to company for any future plumbing problems. Thanks for great service.