Mr. Rooter Plumbing of San Diego County

C.l. H.

ALWAYS get a second opinion!! Simple kitchen clog job, first guy tries to snake the pipe for 10 minutes and can't get past 6'. Calls for ""the camera"" which of course shows nothing but blackness. With their fancy detector equipment they find the camera has stopped just outside our front door and start working on an estimate to fix the problem $6,886.00! This is for 3 days work, to jackhammer and remove our front porch and foundation, run a new line through the front yard to the sewer main, replace the concrete (but not repair the house wall that will have to be torn out). We asked for an itemized estimate since we can do the demo and trenching but they said they don't do that, they only bid by the ""job"".
We called George Baird Drains to try another shot at clearing the line and get another estimate if needed. The tech Jamie worked on the clog for about 20 minutes, cleared the blockage and ran his snake 25' down the line. Zip zap done for under $50, with a 30 day warranty!
Steer clear of Mr Rooter in San Diego! This is the second time they've ""highballed"" our family.

Joe M.

I live in Carlsbad and on 9/26 I called Mr. Rooter and they came right out, good start. I knew I had a backed up sink and needed a new garbage disposal. Long story short, he cut out the plumbing pipe under the sink and lo and behold, major gunk, but I knew that. He made a huge deal out of my clogged drain pipe and said the line needed to be cleaned out which would be around $600.00 and then the installation of a new garbage disposal would be around $600 including a new garbage disposal and he had to have $292 for the time and work he just did by cutting out my kitchen drain pipe. I was appalled by the easy way he was spending my hard earned money. I think he believed since he had just cut out my kitchen drain pipe that the sale was done and I was stuck but I told him to flush out the pipe with a hose and put it back which he finally did all the time trying to tell my wife about all the things that could go wrong if we didn't do the work he wanted to do. I paid him $292 for 30 minutes of work and sent him packing. Today, 9/27, a long time independent plumber referred to us by our chimney sweep showed up and cleaned out the drain, put in a new garbage disposal which I bought at Home Depot for $179 and then fixed the plumbing so it wouldn't have to be cut out next time and showed me what I needed to do in the future to clean the drain, all for $400 plus my $179 or $579 !! Thats a whole lot better than Mr. Rooter's $1,492. I would think twice before calling Mr. Rooter.

Addie C.

My regular plumber was too busy to help with a variety of irritating little problems, so after receiving their flyer in the mail and checking Yelp reviews, I called Mr. Rooter. My husband couldn't believe that I would call a service person that we didn't know personally, but I took a chance. They picked up the phone immediately, made an appointment quickly, called twice to confirm and were on time. Robert, our plumber, addressed all of our problems and they were resolved in a timely and inexpensive manner. What more could I want? Definitely recommended.

Arlene S.

Manager Javier and Carlos (and crew) did a great job identifying problem of a collapsed cast iron pipe under the floor and remedying it. In this instance, unfortunately, more and more pipe had to be replaced... Won't go into details. Javier and Carlos are hardworking and know what they are doing. It just isn't fun for a homeowner to have to sink money into things that you can't see yet necessary to keep your house functioning. And in this case, the problem grew and grew (no fault of Mr. Rooter crew). The new pipe they laid carries a 10-year warranty and a 5-year connection warranty - which my husband and I like.
OPTIONS - reason for 4 out of 5 instead of 5 rating: Pleased with work but when it comes to doing more to the house as more problems arose, would have liked to hear what options were available regarding demo areas, placement of pipes, cost. Though some options may be more expensive than others, would have liked to hear them. Let my husband and I make the informed decision. As it turns out, my engineer husband came up with an option that included demo-ing more of the outside rather than more of the inside, It worked out better in the end.
GENERAL WARNING: No fault of Mr. Rooter since they are a professional plumbing company. They are plumbers and only plumbers. Before you begin work, think about what other things may need to be done to get your home back to normal like hiring contractor(s) to board up hole in exterior or house, fix the stucco, redo the decorator pavers, remove and retile a bathroom, buy and install a new bathroom vanity, buy and install new faucet, the drywall and texture it and prime it and paint it...

Reina A.

Great service!! I just bought a house and discovered the faucets in the master bathroom were not working. I called Mike from Mr. Rooter and he sent one of his associates, Noe, out to my home. Noe arrived on time and was able to replace the faucets as well as take a look at some other small plumbing issues our home inspector had pointed out. He gave honest and practical advice and made the corrections needed. I would highly recommend this company!

Baja House Investment I.

We had a backed up shower drain that was directly connected to the sink. Oscar from Mr. Rooter came out promptly. He covered all his equipments so as not to dirty the floor and lined the bottom of the sink pipe which he worked from to snake his wire. Made accurate diagnosis of the problem, fixed it, and cleaned up nicely.

Christopher L.

My washer drain was backed up on a Saturday evening. I called Mr. Rooter and figured I could get it done during the week on such short notice. But to my surprise she said they would be out Sunday morning at 8 am. I am an early riser so the earlier the better. They sent out Rafael T. who was on time considering the time change. Very knowledgeable and got to work right away. By far the best service I have had in an plumbing problem at home. Just a piece of advice to anyone who reads this, they didn't charge for a Sunday appointment. Awesome..... Right. My new go to on plumbing.

M D.

Rafael and Pancho were a pleasure to work with. They used the camera to show us the problem and were very professional during the repair. Also, the area was cleaned up every day and I don't even think we lost a plant with the huge holes they had to dig. I do think the fix was very expensive, but it was well done.

Chris M.

Mr. Rooter was responsive and Cody the plumber who showed up was helpful. However, they were not able to fix the problem and proposed a very expensive fix that involved cutting lots of drywall and replacing lots of pipe. I declined. My friend and I were able to fix the clog the next day using simple tools and with only minimal drywall cut / patch. It was not easy but very doable and I think Mr. Rooter should have been able to figure it out if we did. I feel like the proposed fix was a better business opportunity for Mr. Rooter than just clearing the clog the way we did it.

I will say that their camera scope helped to diagnose the problem and locate the clog and they did that fast and charged me a fair price. Just wish I could've got some more help with the problem.

Ken C.

Came within an hour of the time I called on Friday to fix an emergency. Pipe broke and flooded basement. Professional, helpful, friendly, good work. No problems with the work. From my perspective, expensive. The plumber needed to pick up a part, and I expected to pay for his time to get the part. He took about 3 hours from the time he arrived to the time he left and the bill was over $400. I would have rated the service five stars were it not for the cost. On the other hand he did provide and accurate estimate before he started work so I was not surprised at the end. Maybe instead of getting a doctorate in chemistry I should have become a plumber. By the way two friends of mine made the same mistake, one left his job a faculty member at a university and went to plumbing the other stayed on the faculty. It's a close call.