Mr. Rooter Plumbing of Riverside

Danielle L.

I'd give ZERO stars if I could.
My garbage disposal was not working. Called them out and they could not fix the garbage disposal as they said it could NOT be removed. They did snake our drain and we paid for that. As far as the disposal they claimed they would need to CUT OUT our pipes and suggested we just try it ourselves. We agreed and were told by the technician it shouldn't be difficult they just do not want tug to hard and break something. One week goes by and we still have no luck so we called again asked for a different technician. Same two guys show up and again CANNOT remove. They say they will HAVE to cut the pipes. Which we obviously did not want. I ask how much they say 685$! I gasped and said, ""wow! That's a lot more than we were thinking! Let me go talk to my husband,"" (who works from home) as I am starting to talk with my husband. My kids yell saying, ""mommy they need you!"" I come back and magically the garbage disposal is removed. (Which seemed very shady it came off with little effort all of a sudden) They say we got it off! As if it was so difficult but somehow managed to so easily. They sound happy to be able to fix it for us and explain they have a replacement in the back of the van! How convenient! My husband walks out and is so surprised! He goes into how much it will cost now. They say 45$ and he says 45$???? That seems aggressively low? They say ya we just have to replace it with one we already have in the back. Making it seem like a deal because they've been out twice now and are able to replace it finally. My husband proceeds to ask several more times and they assure us, yes it's 45$! We say okay great thank you so much! They do the work FIRST and then ask us to sign and pay. We agree and sign the pad. We were not given a receipt or contract!!! We then notice the absurd amount of 485$$$$ taken out of our account! We call and they say yes the amount to replace a garbage disposal is 485$ even though it was 30 mins that is simply our costs! Finally after much negotiation they refund 125$. Which is probably around where the cost should have originally been.
I ALSO WANTED TO ADD: I've never left a bad review. My husband and I felt very taken advantage of. Based off principal alone. We have five kids one whom we foster. We aren't liars. We don't nickel and dime because we are small business owners ourselves. We did not want free service we even said we'd gladly pay for cost and labor They said garbage disposal is 100$ and labor is hourly. Which again doesn't add to 485$. Which is the problem: they determine pricing different for different people. Which is probably why we got a 125$ refund. The technician was great and personable... He talked about being a first time home buyer and even spoke to my kids. I DID NOT misunderstand the number just like I DID NOT misunderstand the conversations. Regardless it's a matter of my version of truth to theirs. Ultimately we did sign without documentation. We genuinely thought it was an honest mistake.

We tried to reconcile it. We just wouldn't be want any one else to receive what you think to be honest service and be surprised later. DONT USE THEM! Our work was done BEFORE we signed anything or WE WOULD HAVE NEVER AGREED TO PAY THAT COST and we would have not had the work done in the first place!

There are other people this happened to! Where they add a zero to your total! We did pay and did not stop payment. I think most people expect shady things from electricians, plumbers, and mechanics. Turns out this Mr. Rooter is one you should AVOID! My next complaint will be the BBB!

Wess B.

This is the second time I called these guys . Jarred , Coby & Travis were all very polite ,knowledgeable and professional. No run around . Just honest at what the problem was and got the job done both times with no problems . Btw the company's prices were way less of other companies. Thank you guys . God bless

Sandra O.

Frank and Santiago were incredibly quick and professional, I would recommend getting all your plumbing services with mr rooter!

Nathan C.

Jose Torres came out the same day I called in order to bring my water heater piping up to code for a home inspection. He did a great job and explained what needed to be done and why, and he even gave me some tips to preserve the lifespan of the heater. We checked out the work afterwards and it looks great, I know it was done right. He gave very clear instructions regarding what to do if we ever need to drain the water heater, and didn't leave any trash or scraps behind.

Another thing I also appreciated was Jose didn't try to upsell and pressure me. He asked what work we needed done, and asked if there was anything else he could help with. If every contractor worked with this mindset I they would get a lot of repeat business from me.

Kerry M.

Called on Saturday for Sunday appointment. Call was handled professionally and appointment given. I am very pleased with their service. Armando, the technician was professional and excellent workmanship on diagnosing and replacing my water heater. Thanks for prompt answers and great service.
Thanks for the help Armando!!

Charisse R.

I have used Mr. Rooter previously. Each time they do a great job. Today Paul and Carlos came out to help me. They were very professional and cleaned up after the job. I was super embarrassed that they had to come and fix the leak under my kitchen sink because it got all gross. I never felt judged, and they just did the job. Thank you guys for the great work!!

Paula C.

We we had a clogged sewer line and toilet had overflowed and soaked carpet. We called for service at 7am. We called them back at 9 and explained that we had an appointment at 10 that we couldn't cancel. They said they would see us at sometime after 1:00 but then proceeded to call us three times to say we were the next customer when they finished their current job. Then, around 5:00 p.m. they called and said they were not going to make it today.

Christopher L.

I have used them for two jobs. In both, they were AMAZING! Xavier and his team were knowledgeable, professional, thorough, thoughtful, and easy to work with. On the second job, large aspects of my front yard needed to be dug up - the Mr. Rooter team put everything back as close as humanly possible. Follow up and communication was always easy and clear. Although I hope to not need plumbing repair, they will be the first people I call!

Samantha E.

Frank came and saved the day! We had a plumber backout last minute due to unpaid invoices from my landlord. Apparently my apartments pipes hadnt been maintained in a long time. It was the most foul-smelling thing I had ever witnessed but he handled it like a champ! Definitely will come to these guys again!

Tim D.

Fernando B. was just out to my home - the day after New Years and on a Saturday night. He was friendly, and knowledgeable about the pipes in my old home. Clog was harder than I could fix with my snake, but all good now, and a good price too. Definitely recommend!