Mr. Rooter Plumbing of Richmond, VA

Robert C.

Had a clogged toilet at a home i am renting. The technician showed up on time and explained everything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Sybil P.

Always professional, courteous and punctual. I have used them several times in the past few years. Always satisfied with their good service.

Susan Y.

Great customer service and the two plumbers who came to house were professional!

If I need a plumber again, I will be calling Mr. Rooter Plumbing of Richmond!

Ed R.

Quick and professional! On time and very competitive pricing with no surprises.

Price was what was quoted and very neat as well!

shavonne h.

Similar to others, my issue was misdiagnosed and I was given a $600 solution to replace my garbage disposal. I decided to get a second estimate and it was revealed that it was an electrical issue. $85 later plus a visit by an electrician, and my garbage disposal is working again. Other companies do not charge an assessment fee like Mr. Rooter either. Mr. Rooter needs to do better.

Tom M.

Excellent, fast service at a fair price. Thanks again for coming out so quickly to unclog a stubborn toilet.

Grymm G.

I will say they worked me in very quickly. Called Thursday evening and they were out Friday morning exactly when they said.

Unfortunately that's the best I can say as all they didn't even attempt to fix anything before immediately recommending we get an $800 hydroscrub to unclog a pipe. Something they claimed they couldn't even do at the time because the temperature outside was too cold for the equipment to function and we'd have to set up a different service call.

Suffice to say my roommate said heck with it, bought a $40 plumbing auger and a couple bottles of degreaser and we've fixed the problem the issue ourselves for a fraction of the price.

I do understand a hyrdo scrub would be efficient and help ensure less buildup in the future, but it seems awfully price gouging to immediately try to upsell it without even trying anything else first.

Jeffrey M.

Price gouging, worse than the oil companies!! They charged us $619 to fix a short 17 inch section of drain pipe in the basement. Check the photo....the section between the two black pieces!! And when the plumber arrived, I had already removed the damaged rusty section myself!! He had to go to Lowes TWICE to get parts, and I have no doubt we were charged for that screw-up as well. The job took over 2 hours!! If our sink and dishwasher weren't shut down from this, I would have told them to get bent. I wouldn't recommend this company to my worst enemy!!

Ben E.

Knowledgeable plumbers provided great service to reroute plumbing and fix toilet flange problem. They arrived on time, and were a neat/clean respectful team. I recommend Mr Rooter and will use them again when the need arises again.

Beth S.

They came and fixed the problem right away. The technician was so nice and knowledgeable. He knew what was wrong and fixed it asap.