Mr. Rooter Plumbing of Reno / Sparks

Scott K.

Mr. Rooter lied to me and didn't do the work they had been paid to do.

I paid Mr. Rooter $4000 to replace the sewer line at my house. Their bid clearly stated, ""replace sewer line from the house to the city main"".

Two years later I began having sewage backups. I discovered that Mr. Rooter's sewer line replacement stopped 3 feet short of the city main line. Those three feet now have root intrusion and need to be replaced.

The owner, Jerry Enwald, sent me a letter admitting that their replacement did not go all the way to the city main line. He then claimed that ""anything five (5) feet off of the City Main Line is considered the city main line"". Therefor, he wrote, he had fulfilled the contract.

This is like an Uber driver stopping five blocks from your house and saying ""anything 5 blocks from your house is considered your house"". It's untrue and it's fraud.

These people are liars and cons. Do not hire them. They underbid the competition by not actually doing the work.

Monica A.

Do not use them for septic issues!!! They messed up our septic system and clearly have no understanding about how septic systems work. We had to bring in another company to undo what these guys had done.

Jason L.

Called for an appointment two weeks ago. Was told will receive a call back the same day. They called back two days later in late afternoon stating they have someone available. Told the lady on the phone that it wouldn't be feasible as it was last minute. Made an appointment for this afternoon. Received a call at 4::05 and was told the plumber won't be here until 6:30. Very irresponsible.

Melissa G.

I've been with Mr Rooter since 2003/2004. They've done any plumbing work I've needed.

They are even better now! We had some issues with previous work, and they have been very responsive and have come out right away and worked days to get things done.

I recommend then to everyone.

Windee C.

Normally I stick to positive reviews, yet I had such a horrendous experience with this company I feel compelled to let anyone considering them know what I had to deal with.

To make a very long story short, this company caused a significant amount of property damage. They intentionally neglected to obtain the permits that were required, and their methods of performing the work were so dangerous that OSHA investigated and fined them. The State Contractors Board had a list of fifteen items this company was required to remedy.

One thing my experience with this company has taught me is to thoroughly research prior to hiring.

John M.

Everyone from the office staff to the techs that repaired my sewer line were very professional. The job was was pretty involved requiring digging up my front yard to access the broken pipe. They had all the right equipment including a tractor. The entire job was completed in about 3 hours which I think is pretty amazing. Plumbing repairs are a pain but these these guys made the whole process seamless.

Wil A.

Needed a new flange and seal on a toilet. Called at about 12pm and was told a technician would be out after 5pm and I would receive a call soon to confirm.
4pm comes around - no call. I call them back only to go through the whole rundown of giving them all my information and being told the local dispatch would call soon. I managed to get the local dispatch number only to call them and have me run through the same information grab.
Completely useless to have a National brand that doesn't have a system that stores and shares information with its own branches.

Jennifer H.

So called this company for a clogged drain. Well got a quote scheduled an appointment to have a garbage disposal installed and pipes redone under the sink plus fix a leaking pipe. The day of all of sudden a week later it was a few hundred more was not playing this car dealership type crap said no it's the quote and that's it! Ok so they agreed. Wow imagine that going by a quote!The piping looks good will say that the garbage disposal well it's installed but that was it sooo ok can't use it! Then they resnaked the pipe further down then before and said oh it's a collapsed pipe we don't do that packed up and left no info on what to do next and we never been through this! Then a few days after noticed behind our TV the wall that they were working behind had a hole right where they were working and cracked! Wth! And they had to of seen this from the other side cause there was a hole! So ok thanks had to fix that! So if you call these guys out make sure nothing else is damaged like the wall!

Robert L.

They took my info. Then the lady said that dispatch will call to schedule or see if they can come out today. They never returned my call. So went to another company there lose.

James H.

So my wife calls for a plugged toilet and urinal at the restaurant, they quote her a $250 min. And she agrees. First thing the guys do when they arrive is tell her, no it's a $325 minimum. She calls BS and they agree to the original quote. After unclogging the toilet they tell her that they need to pull the urinal off the wall and need an additional $800 to $1,000 authorization. Now I was a plumber for 25 years but am out of town. I get on the phone and this guy tries to BS me as to why it's such a difficult job. I just replaced a urinal at our other location, took me 30 minutes, including clean up, washing my hands and picking my nose. After letting him dig himself a big hole of lies I let him know about my work history. He is so deep into his story, he won't back down and even insists that unclogging the urinal wasn't included at all in the original $250 minimum quote. This guy is a scammer/fraud who preys on people he figures don't know anything except the line of BS he is spewing. Buyer Beware, much better service companies out there that charge an honest price for an honest job!