Mr. Rooter Plumbing of Reno / Sparks

Carol M.

Such quick and great service! They fixed my clogged drain.

I called around to 5 or 6 places because my kitchen sink was clogged. It became clogged because someone was dumb enough to rinse tile grout down the sink. ( we aren't going to mention names) Mr Rooter have me a reasonable estimate over the phone and they were able to dispatch a worker within the hour. Joshua arrived and was able to run a snake 2 times to clear my drain. He tested it several times to ensure proper function and Eben checked the front clean out pipe outside. He was up front and told me the price before he started. It was within mid range of the phone quote. He was curteous and professional and now my litchen sink drain works like a charm. It only cost $245 and I was happy to pay it.
Lesson learned....don't rinse grout down kitchen sink, and if somehow your sink gets clogged call Mr. ROOTER
HAPPY CUSTOMER HERE.

Tiffani B.

Chad and his team at Mr. Rooter plumbing were amazing. We just purchased our first house, and as soon as we moved in, sewage started leaking under the house. Chad was very frank from the beginning about all of the plumbing issues we had, and did a great job advising the best solutions, while keeping cost in mind. They documented everything and kept us in the loop the entire time. They worked extremely fast and did the best they could to get us back up and running as quickly as possible. We still have more plumbing issues to take care of with the main sewer line, but we started replacing the plumbing under the house first. As soon as we start the main line work, I will definitely be calling Mr. Rooter.

Scott K.

Mr. Rooter lied to me and didn't do the work they had been paid to do.

I paid Mr. Rooter $4000 to replace the sewer line at my house. Their bid clearly stated, ""replace sewer line from the house to the city main"".

Two years later I began having sewage backups. I discovered that Mr. Rooter's sewer line replacement stopped 3 feet short of the city main line. Those three feet now have root intrusion and need to be replaced.

The owner, Jerry Enwald, sent me a letter admitting that their replacement did not go all the way to the city main line. He then claimed that ""anything five (5) feet off of the City Main Line is considered the city main line"". Therefor, he wrote, he had fulfilled the contract.

This is like an Uber driver stopping five blocks from your house and saying ""anything 5 blocks from your house is considered your house"". It's untrue and it's fraud.

These people are liars and cons. Do not hire them. They underbid the competition by not actually doing the work.

Monica A.

Do not use them for septic issues!!! They messed up our septic system and clearly have no understanding about how septic systems work. We had to bring in another company to undo what these guys had done.

Jason L.

Called for an appointment two weeks ago. Was told will receive a call back the same day. They called back two days later in late afternoon stating they have someone available. Told the lady on the phone that it wouldn't be feasible as it was last minute. Made an appointment for this afternoon. Received a call at 4::05 and was told the plumber won't be here until 6:30. Very irresponsible.

Melissa G.

I've been with Mr Rooter since 2003/2004. They've done any plumbing work I've needed.

They are even better now! We had some issues with previous work, and they have been very responsive and have come out right away and worked days to get things done.

I recommend then to everyone.

Windee C.

Normally I stick to positive reviews, yet I had such a horrendous experience with this company I feel compelled to let anyone considering them know what I had to deal with.

To make a very long story short, this company caused a significant amount of property damage. They intentionally neglected to obtain the permits that were required, and their methods of performing the work were so dangerous that OSHA investigated and fined them. The State Contractors Board had a list of fifteen items this company was required to remedy.

One thing my experience with this company has taught me is to thoroughly research prior to hiring.

John M.

Everyone from the office staff to the techs that repaired my sewer line were very professional. The job was was pretty involved requiring digging up my front yard to access the broken pipe. They had all the right equipment including a tractor. The entire job was completed in about 3 hours which I think is pretty amazing. Plumbing repairs are a pain but these these guys made the whole process seamless.

Wil A.

Needed a new flange and seal on a toilet. Called at about 12pm and was told a technician would be out after 5pm and I would receive a call soon to confirm.
4pm comes around - no call. I call them back only to go through the whole rundown of giving them all my information and being told the local dispatch would call soon. I managed to get the local dispatch number only to call them and have me run through the same information grab.
Completely useless to have a National brand that doesn't have a system that stores and shares information with its own branches.

Jennifer H.

So called this company for a clogged drain. Well got a quote scheduled an appointment to have a garbage disposal installed and pipes redone under the sink plus fix a leaking pipe. The day of all of sudden a week later it was a few hundred more was not playing this car dealership type crap said no it's the quote and that's it! Ok so they agreed. Wow imagine that going by a quote!The piping looks good will say that the garbage disposal well it's installed but that was it sooo ok can't use it! Then they resnaked the pipe further down then before and said oh it's a collapsed pipe we don't do that packed up and left no info on what to do next and we never been through this! Then a few days after noticed behind our TV the wall that they were working behind had a hole right where they were working and cracked! Wth! And they had to of seen this from the other side cause there was a hole! So ok thanks had to fix that! So if you call these guys out make sure nothing else is damaged like the wall!