Mr. Rooter Plumbing of Pittsburgh

Opal N.

$89 to come, won't give any prices over phone. Said 89 would come off if we get work done. So I had em go in main line with camera.. $450, i said what bout 89 comin off, he said akready came off. Was here 1 hour total. Told me they had to jackhammer cellar floor, go in change pipe since no slanted part. I said, was my grandma's house, then my mom's & now mine. How come a slant never made anything clog before. He said he didn't know. Wanted to charge me $4900. I said what bout hydrojet, he said $895 but the clogging problem would jyst kerp comin back. He said I can i can use a credit card. I told him i do remember something fell in toilet couple months ago. Also wanted me to sign some paper that would take half hour to read & he wanted me to sign it anyway based on what he told me it was. Ad said they clean up but no, I had to clean up all the sewage from basement floor & put shower drain cover back on myself. Also was here by himself so he kept sending me up steps many times to flush toilet & run sink. We're both seniors, I'm 70 years old & my husband is a veteran with lung cancer, sick from chemo. Needless to say, it's still not fixed after it took all the money I had. I would give it 0 stars if I could but review won't post without picking a star.

John P.

Called to schedule repair of indoor cold water pipe, less than two feet. Phone rep asked if it was an emergency. I ckearly stated that it was NOT. Technician arrived same day. Gave me choice of copper or pex, saying pex is more expensive, but would only charge me price of copper. A little research shows that pex is easier to install than copper and pex tube is less expensive. (see Bob Vila's site.). Then the technician had me sign ""authorization of emergency work"", telling me it was just to authorize the work. What he didn't point out was that it also waived my rights under Pennsylvania Fair Practices law which gives 3 days to cancel contract. And this was right after he clearly stated I had 3 days to cancel contract which would result in them removing the repair. Tech also gave an estimate to replace all the water lines in that area of house. However, the estimate didn't even describe the work that would be done. Just a cost. When I called the office, to express my overall dissatisfaction, the manager/owner? told me they did nothing wrong and refused to adjust price or allow cancellation. After $50 coupon, I paid almost $367.00 for 30 minutes of work and max $20 parts. No apology or even acknowledgment that I was dissatisfied and felt misled. Although the repair was completed as promised, the cost was exhorbitant and truthful communication was lacking. They need to read and practice their own mission statement regarding Respect, Integrity and Customer focus as shown on their own website.

Geoffrey S.

Check rates - $1300 to install shower handle. Most expensive plumber in town! Made half dozen trips to my house to install.

Patrick R.

they charge $89 to show up and give you a quote. That's $89 for literally driving to your house and looking at the problem. this Puts pressure on you to use their services which will then turn that $89 into credit. Would I rather spend $700 having them put a $10 wax seal on my toilet or tank the $89 cost and look for an alternative. giving money to a predatory and unethical company is the worst feeling in the world, because then they can live another day to rip another person off of $89 for 10 minutes of ""work"".

kate t.

The plumber wasn't vaccinated & believes the virus and Dr Fauci are a hoax.

The quoted price for the service is 3 times what another charges. They are crooks.

James M.

I slipped and fell on my tub faucet snapped it off called Mr Rooter and without turning on the water or looking at the problem he took his fancy tablet snapped a few pictures and sent them to his boss.5 mins later he told me its gonna be about $1500 I told them to leave,so ive decided to fix it myself after some research I found the leak is from the (nippel) hidden by the bath faucet probably $15 at most and lets say $5 for plumbers tape,it makes me sick knowing these sleazy B*****s would charge that much im disabled and I wonder how many people they have scammed? You know what Mr. Rooter spit really is the Devils lube im sure your on the right path to get some of that lmaotree Q

Susan C.

I can't say enough about how upsetting our experience with Mr. Rooter was. We experienced a plumbing emergency in a rental property we own - the downstairs bathroom was having water pour in when the upstairs toilet and shower were used. My regular plumber was unavailable, so I looked online for an emergency plumber. I called a company called ""Neighborhood Plumbers"" and arranged a visit. I was surprised when Mr. Rooter's truck pulled up.
The plumber, Darion, was unable to definitively diagnose the problem. We learned later he never pulled up the toilet to check it. He told me he thought the problem was in the main stack and we'd have to have the Cleanup Services company come and rip up the walls and floors to identify the problem but not to worry, our homeowner's insurance would cover that. I should have stopped the process then and there but I didn't.
Eventually, the Cleanup Services Company identified the problem as a blockage in the line and an incorrectly attached toilet flange, problems Darion should have identified immediately. It was 4 days after our original visit before the problem was resolved, causing great inconvenience to my tenants. Before doing the repair work, the second Mr. Rooter plumber, Adam, came to do the work. It took over an hour to get the figures for the estimate, which came in at a whopping huge amount, but I OK'ed it since it had already been so long and I didn't want to inconvenience my tenants any longer. I did not put the charge on my credit card, however, as I wanted to pay by check for record keeping purposes.
When I got the invoice, I did some comparison shopping online, then called the Mr. Rooter company to complain about how high the charges were - more than twice what they should have been according to my research. I eventually spoke to Bob - one of the owners, who said he couldn't do anything about the charges, but the next time I had a plumbing issue, I should call him privately and ""he'd take care of it for me"". The next day, my husband called and had a long conversation with Bob. He asked for a printout of Mr. Rooter's customary charges, and a more detailed invoice, detailing what was done and how long each procedure took to justify these outrageous charges. Bob refused to send any information, and finally said ""Well, I've just charged your credit card for the full amount"". I believe this unauthorized use of my credit card is fraudulent, and we immediately called our credit card company to file a dispute. I don't know how that will be resolved yet.
Meanwhile, we are stuck with a mess that we have to get a contractor to fix, for the floor and ceiling demolition that was probably unnecessary. I think the Mr. Rooter Company is in cahoots with the Cleanup Services Company to rip off insurance companies by doing unnecessary work. But that's a different fight...

JC W.

I paid $400 for one hour of labor and $25 in parts for an exterior hose bib replacement. Very poor quality work as well. They get you with an $89 dispatch fee and then give a high ball quote on site. A consumer would do well to stock with upfront material and labor rates. Maybe I just got a bummer plumber but I won't call again.

Lisa J.

My septic tank backed up. All indoor & outdoor pipes needed to be replaced with basement & bathroom floor torn up. Very costly- $22 , 000.
The main problem now is that they didn't fill in enough dirt in the trench dug to get at the pipe in the front yard. I have made monthly calls to ""Anthony"", who was at the job site. Each time he said he would have a supervisor call, but no one ever did. Then he gave me the number of the director of operations, Brian Alexander, over a month ago. He said it was the first he heard of the problem & he would take care of it. So far, no result. It is going on 8 months!!!! Terrible. They got their money months ago so they don't care. I would not recommend that you use them.

Virginia B.

We have used Mr Rooter for a number of years. Most recently within a few weeks they did two major and expensive jobs for us. On the second job the estimate was over $5000. They gave the estimate on Thursday and scheduled the work for the following Monday. They also took my credit card info prior to the work. On the day of the job there were some discussions on the scope of what they would do and because of some scope changes, the cost dropped by about $500 (not exact). The technician updated our invoice and said he would let the home office know of the change.

To my surprise, when I got the credit card bill, the higher amount was charged with no credit. I called Mr Rooter office over three times over as many weeks and was always told that the accounting department would call back -- they never did. My husband called last week and escalated this issue to management and we scanned and sent the corrected bill. We were promised a refund. Now a week later still no refund

I am really tired of being ripped off and getting the runaround.
I plan to contest the charges with my credit card company since Mr Rooter still has not made good on the promised credit.

March 11, 2020