Mr. Rooter Plumbing of Pittsburgh

David R.

9/15/2014 Tech came to snake out drain but it did not work
Contracted to have sewer line excavated and replaced.Temporary pipe was installed and they left.
9/16/2014 Techs arrived and excavated pipe installed tempoary
line. Only worked a couple of hours and left.
9/17/2014 Techs worked 1/2 day job still not complete. When I called
the office I was informed crew was still on job. Crew never returned.
9/18/2014 Techs only worked 1/2 day. Hydrocleaned line. Job barely started.
9/19/2014 Different crew showed up to do the job. I was called by office
@ 9 A.M. to ask if the techs could get in. I told them the
techs had a key(these were different techs). I had to drop
what I was doing and drive to Pittsburgh( 1 hour) to let them
in. New crew tore out everything done previously and started over.
Worked until 6 P.M.
I asked for a supervisor to meet me on the job. Was met by the supervisor. I explained to him how upset I was with the first crew and the amount of time it was taking to do this job. He agreed to refund $2000.00 to my credit card and it would
take 5 to 7 days.
9/19/2014 Inspection done told other sewer line and air vent were not up to code and there were no permits or inspection for previous work. This work was previously done by Mr Rooter 6/24/2009.
10/6/2014 Called Cranberry Twp office to check on my refund. Got some
story about credit card server and refund would be processed that day. Should take 5 to 7 days. Started dispute process with my credit card company.
10/10/2014 Called office to ask about refund. Was told she was in a meeting
and would call back. Asked to talk to a supervisor(also in a meeting and would call back) As of 10/23/2014 no calls have been returned.
10/14/2014 Called Mr Rooter Corporate Customer Service and was informed refund had been processed on 10/13/2014( a full week after I was told it was done and a full month after it was originally supposed to be done)
10/23/2014 No refund posted to credit card.
10/27/2014 No refund posted to credit card.
Met with a supervisor at the Cranberry Twp., Pa. office(9:30 A.M.) who informed me that refund had JUST been processed that day while I was there!!! His atitude toward my situation and as a customer was really poor. He did not offer nor did he have any explanation why my refund had not been processed in September as promised.

David W.

I would never recommend this company. We called to have our grinder pump checked as we thought it was bad. We asked the cost, they said they couldn't quote a price, but the good thing was they charged by the job not by the hour. 2 techs showed up the one one tech just stood there, the other unbolted the pump and pulled it out. He tested the pump and said it was fine, but there was something clogging the pump then said someone needs to get that out. He gave my husband the gloves and my husband pulled the stuff out. While testing the pump he dumped sewage on our floor and neither tech cleaned up. They left the sewage for us to clean up and told my husband to use bleach. They charged us $224.00 dollars and were here less than an hour and used no equipment. So disappointed with this company, a big rip off. My husband told customer service all this when they called and they offered no discount.

M M.

This company is terrible. First, they did not show up for a scheduled appointment at a vacant home, where we waited for six hours and called every 45 minutes to be told we were next on the list.

Second, they WILL NOT quote you over the phone and they changed me TWICE what they said it should be.

I hired them to do a lateral sewer camera test and a dye test. They inspected what I think was the neighbor's lateral sewer line and they never did the dye test. The technician showed up confused and told me he didn't have a camera. Then he left to go to ""the store"" to get the stuff for the dye test, which he isn't legally allowed to do because he's NOT A PLUMBER!

He came back, remembered he had the camera, insisted on using an outside drain entry instead of the two I requested he use inside of the house to detect potential problems in the house as well. He failed to complete the provided paperwork, or to have it completed and returned to me. He did NOT do the dye test and promised that ""his boss"" would come and do it. One month ago... and still no paperwork or dye test. They had no problem taking the money (200% of the normal rate for these services and no quote until the work was done?!?! Their policy??!?) and I have filed a BBB complaint, posted on Angie's list and have contacted them 15 times by phone with no response.

Bob M.

Said they'd be here between 2-4. Waited, waited, waited some more. Called at 7:45, they apologized, were busy, lots of calls, blah, blah, blah. Cancelled their service. Would have been nice if someone called us to let us know they'd be HOURS LATE. Who knows if they would have ever came. Waste. Of. Time.

Matt R.

The most awful company in the world. Call a different plumber. Any plumber. You have been warned. Heed this advice or prepare for a nightmare. Customer service and relations are awful. Prices are ridiculous. And their ""Service techs"" are like used car salesman. Avoid at all costs.

Joseph C.

Had a sewer line backup. Called them after Gillece screwed around all morning. Guy comes out, gave me an estimate of $2000 dollars to replace a pipe that does not need replaced and run a jet to take care of the clog. Pretty much laughed him of the property. To top it off, the guy said he would have to call someone else to help.

OVER OVER PRICED. Best advice, call a local mom-pop plumber...NO B.S.

Angela D.

I am very unhappy with this business in general. I'm only giving it one star because the first rep I spoke to was very nice. I called around 9pm on a Saturday to the main number. Based on my zip code, they contacted the local branch. I said hello, the woman answered and briefly put me on hold. No problem there, I could hear the other line ringing. She promptly got back to me and I was able to schedule an appointment for the next day, between 8a-10a. In the meantime I would have to make do without a working hot water tank. So - next day I wait...and wait...and wait. Around 9:45a I contact the 800 number...and they indicated that I would need to wait until the end of my window, then to contact them back. What difference does 15 make when I'm trying to verify that they're coming? Anyway I ask to be transferred to the local branch...and she asked me which one? I sat there thinking...if I knew I wouldn't have called the main number. She finally told me the address of the location with the number. She transferred my call - I spoke with the rep. She indicated that she couldn't find my appointment at first, I gave her the address and then all of a sudden it appeared (a miracle!) I asked when they would arrive...she apologized sincerely and stated that they were backlogged...and would show up that day, but could not provide me a time. Really? Like are u serious? After hanging up with her I scattered to find another plumber, which I did...and called back to cancel the appointment. The woman sounded so relieved, and indicated if I had any issues to call them. So there are two issues with this whole thing. First, Mr. Rooter touts on being on time for an appointment, and if they aren't you will receive a call. This never happened. Secondly, don't sound so relieved that I canceled the appointment. I think there's something else there, but I won't discuss it in this review. I will take my complaints directly to headquarters.
In my opinion, don't use this business. Although my options were pretty limited for a weekend, at least I won't be waiting for someone planning on showing.

Maria L.

BEWARE!! I was desparate when I had sewage backup and I called Mr. Rooter. They charged me $4,000 to start the repair. Thankfully, I only gave them half of that on day one of the job. The following day, I had a friend that warned me about Mr. Rooter, so I called 2 more companies that confirmed I WAY OVERPAID! So I cancelled Mr. Rooter and prevented them from finishing their work. I only paid $200 to finish what I would have paid $2000 to Mr. Rooter. I was ripped off, but thankfully, only half of the total damage.

William T.

TOTAL RIP OFF ********************************

Wanted 6K for work that was unnecessary and would not solve the problem. Gave misleading and incorrect information.

Problem solved by good plumber for $250

NEVER USE THESES CROOKS !!!!!!!!!!!!!!!!!!!!!!!!!!

Liz H.

They did an okay job uncloging a simple drain. However I also had them give me an estimate on capping and removing a line. They quoted close to $300 after looking at it. I later found out that the line was already capped and the spigot was not attached to anything.