Mr. Rooter Plumbing of Pittsburgh

Angela D.

I am very unhappy with this business in general. I'm only giving it one star because the first rep I spoke to was very nice. I called around 9pm on a Saturday to the main number. Based on my zip code, they contacted the local branch. I said hello, the woman answered and briefly put me on hold. No problem there, I could hear the other line ringing. She promptly got back to me and I was able to schedule an appointment for the next day, between 8a-10a. In the meantime I would have to make do without a working hot water tank. So - next day I wait...and wait...and wait. Around 9:45a I contact the 800 number...and they indicated that I would need to wait until the end of my window, then to contact them back. What difference does 15 make when I'm trying to verify that they're coming? Anyway I ask to be transferred to the local branch...and she asked me which one? I sat there thinking...if I knew I wouldn't have called the main number. She finally told me the address of the location with the number. She transferred my call - I spoke with the rep. She indicated that she couldn't find my appointment at first, I gave her the address and then all of a sudden it appeared (a miracle!) I asked when they would arrive...she apologized sincerely and stated that they were backlogged...and would show up that day, but could not provide me a time. Really? Like are u serious? After hanging up with her I scattered to find another plumber, which I did...and called back to cancel the appointment. The woman sounded so relieved, and indicated if I had any issues to call them. So there are two issues with this whole thing. First, Mr. Rooter touts on being on time for an appointment, and if they aren't you will receive a call. This never happened. Secondly, don't sound so relieved that I canceled the appointment. I think there's something else there, but I won't discuss it in this review. I will take my complaints directly to headquarters.
In my opinion, don't use this business. Although my options were pretty limited for a weekend, at least I won't be waiting for someone planning on showing.

Maria L.

BEWARE!! I was desparate when I had sewage backup and I called Mr. Rooter. They charged me $4,000 to start the repair. Thankfully, I only gave them half of that on day one of the job. The following day, I had a friend that warned me about Mr. Rooter, so I called 2 more companies that confirmed I WAY OVERPAID! So I cancelled Mr. Rooter and prevented them from finishing their work. I only paid $200 to finish what I would have paid $2000 to Mr. Rooter. I was ripped off, but thankfully, only half of the total damage.

William T.

TOTAL RIP OFF ********************************

Wanted 6K for work that was unnecessary and would not solve the problem. Gave misleading and incorrect information.

Problem solved by good plumber for $250

NEVER USE THESES CROOKS !!!!!!!!!!!!!!!!!!!!!!!!!!

Liz H.

They did an okay job uncloging a simple drain. However I also had them give me an estimate on capping and removing a line. They quoted close to $300 after looking at it. I later found out that the line was already capped and the spigot was not attached to anything.

Silvia O.

Mr. Rooter takes advantage of their clients, especially senior citizens. I called them on behalf of my elderly parents regarding a sewer trap backup. Upon inspection and snaking and a computer imaging, they told my parents they would have to dig to get to the clogged trap and charged them $3,500. As they proceeded to do the work, they then told my parents they would have to dig outside to install an outdoor trap and that would cost them an additional $4,500 and told them if it wasn't paid in full they would not finish the work. Again taking advantage of senior citizens on a fixed income. We really found out what scheming thieves they were when an insurance adjustor came and told us that all the work that was done should not have cost more than the original $3,500, if not less. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE!

Matt N.

I would never recommend using Mr. Rooter. I called them to install a $280 dishwasher. During my phone conversation with them, the scheduler could not provide me any type of price estimate because the plumber would need to diagnose. I believed that to be fair and proceeded. The area the dishwasher was being installed previously housed a dishwasher, so there was no additional or extensive work to do be done. The plumber charged $440 dollars for this installation that did not take long nor was difficult. His rational was that this was ""the book price"" for a dishwasher installation. After following up with a manager at the office I was told that this charges was not a mistake, that their ""book price"" for a dishwasher installation was $440 dollars. I believed this to be deceptive, as the scheduler should have been able to provide me with a ""book price"" estimate in advance of my appointment, noting that it was subject to change upon diagnosis. The manager also confirmed that there were no other line item ""book pricing"" for a dishwasher installation, so in their entire pricing book there is only one ""dishwasher installation"" price. The $440 was extremely high and while their business model does not appear to be illegal, it is purposefully deceptive. their The overall service attitude is quite polite and courteous, but also arrogant and aloof. Avoid at all costs.

Danny S.

I called Mr. Ripoff for help and they were anything but. I was out of town and they delt with my wife after $3500 had to get another plumber out to fix the problem. Warning to all that read NEVER call Mr. Rooter unless you like to throw money down the drain .

Vipul S.

I called mr. rooter to evaluate a plumbing issue in my basement. I had used them before to hydroblast my sewer line which worked out fine. This time, I had a sewage back up from my toilet that I asked them to look at. They came promptly and put a camera down the toilet. My main issue with them was that they misdiagnosed what the problem was on the camera and suggested a $3000 repair (replacing the plumbing under the floor in the basement) because they said the pipes had collapsed. I had another plumber come take a look and he just snaked the line and completely resolved the problem, and said that on video there was no evidence of the pipes collapsing. I won't use them again.

James G.

It started off well. Mr Rooter offered a price comparable (maybe slightly higher) than others, but with a lifetime warranty. This seemed like the best option since I was worried about roots potentially ruining my pipes again. The work was done quickly. However, part of the $8000 fee they accepted up front was to come back in spring (April I was told) and cut the pipes sticking out of the ground and repair the yard that was completely dug up. Here were are June 28th, and the yard is still a wreck.

Do not pay Mr Rooter in full until your yard and everything they promised is complete.

EDIT: After a lot of polite unreturned calls, then a few angry calls, they finally completed the cleanup so I'm upgrading this to 3 stars. The process of the initial work was a good and it has a lifetime warranty. The cleanup was took a lot of nagging to get them to finish their job.

William K.

Mr. Rooter is ridiculously expensive. They installed a new garbage disposal and fixed a leak under my sink spending 90 minutes tops and charged me $478. I supplied the disposal so this was labor only. When I complained, their dispatcher claimed that their plumbers have no pricing discretion. That was false because the plumber told my wife that he was giving her a ""discount"". Some discount!

Avoid all costs!