Mr. Rooter Plumbing of Palm Desert

Tuscany M.

I had a huge plumbing problem at my resort and called and after I received an estimate Chris Fernandez came promptly at 9 a.m. and not only found the problem quickly but did a lot of extra follow up with me so that I fully understood the problem and what more needs to be done in future - he was very professional and helped solve a very difficult problem as I would have had four rooms out on a sold out weekend - I would recommend them for any extreme pipe or major plumbing issues and the pipes are extremely old but they found the issue very quickly and Chris was very courteous and respectful - DC

Jeanette H.

I called and made an appointment and I was told they would be at my home in the morning. At 915 am the morning of my appointment they called and said they would be here between 12 and 2 pm. I called at 1:45 pm and was told the would show up between 3 to 5 pm. and my confidence is shattered. This is my only day off, so if the don't show I will have to take tomorrow off. This company is terrible.

A S.

Mr. Rooter of Palm Desert was fantastic. I had an emergency back up and they were at my place within an hour (after hours), fixed the problem, and had a professional, polite and courteous team at my place the next morning to do some additional work. Joel and his team were fantastic to work with.

Thank you!!

Lindsey E.

When our bathtub suddenly lost water pressure, I was confident it was something my fiancé and I would be able to fix ourselves. However after taking apart our entire bathtub fixture, and no luck diagnosing the issue, we realized very quickly that we needed to call a professional. When I called, I spoke with Katrina in the office who was so sweet. She asked me a few questions and told me they would send a technician ASAP. Within a few hours, Lance showed up at our house, was able to quickly diagnose the issue, and had everything fixed in no time! From start to finish, I was very impressed with the service and will definitely be using them again should the need arise. Thanks Mr. Rooter for taking care of us!

Scott P.

I called at a little after 4PM on a Tuesday and told them my toilet had clogged up. The woman answering the phone was very pleasant and said let me see who I can find and I will call you back within 10 minutes. 5 minutes later she calls and schedules the guy to be at my home by 5:30PM. He is on time and fixed the problem. Excellent customer service.

Nick H.

Marcos from this company was on point, professional, explained my issue with no BS straight to the point. Marcos found my issue told me what it is where it is also in a way I could understand. Mr. Rooter was priced really high to actually fix my issue (hence the four stars) Just like everyone I ""shopped"" around to get bids to actually ""fix"" my problem I gave Mr. Rooter the chance to meet or beat another bid I got because of Marcos I really felt I was in good hands with Marcos but the owner would not meet it or beat the other bid I got, so unfortunately I had to go with another company to ""fix"" my issue that Marcos found and Marcos explained my issue correctly. If you have any plumbing issues call Mr. Rooter and be sure MARCOS is the person to come to your home. If you are the owner reading this give Marcos a raise he deserves it Marcos really took care of me as a customer and coming from a customers stand point you take care of your employees they will take care of you the owner.

Dina S.

I am an apartment manager and one of my tenants complained of stoppage problems in the kitchen & bathroom. I want to thank Joel Ruiz for coming out here to evaluate & consult about the issues. I was so impressed with his integrity. He helped me save money and I am absolutely sure that I will call him again. I don't give compliments just to give them. He earned this excellent review!

Nancy Y.

I Called Mr. Rooter to come and clear a clogged drain. Marco came with an assistant. He did a nice job. I have no complaint about the work done. When finished, he wrote out a receipt. However I cannot read the scribbled description of the work done, which was finished on 6/17/20,
So I called the office and spoke to a woman, requesting a typed receipt
for my records so that I will know exactly what was done. She said I would have it the following week. I never got a response so I sent a letter requesting a typed receipt with detailed descriptions of exactly what work was done. A week or two passed and I still have no response. I
spent $4,150.87 which I was promptly charged for but when it comes
to the administrative part, so far, a bad mark. I spent a lot of money and
I think I should receive prompt satisfaction for my simple request.

Lynda S.

We had Joel come out on a Sunday to fix a clogged up garbage disposal. He was on time and very polite and knowledgeable. Would highly recommend this local business.

William E.

I contacted Mr. Rooter because my shower faucet was leaking and would not completely shut off I do have some knowledge of Plumbing because I have remodel several homes. The plumber showed up seem to be a very nice person and gave me an estimate of $399 for parts and repair. The price was outrageous so I looked on YouTube and was able to make the repair for less than $3 I completely support a business trying to make a living in these very difficult times but I don't agree with the business taking advantage of people.