Mr. Rooter Plumbing of Palm Desert

Stacey A.

The tech was scheduled to arrive between 1200 and 2pm, but for some reason I was not on their calendar when I called at 230p for an update. They sent a tech out later that day but he didn't have the parts to do the work since so late in the day and had to return the next morning. The cost seemed a bit pricy to me, but the tech seemed qualified and did a good job. I chose Mr. Rooter because they responded quickly to my Yelp inquiry and said the could do the work the next day, however, since I wasn't on their calendar, the work rolled into the following day which was an inconvenience for me.

Gigi G.

Very happy with the service provided. A technician arrived at my house within 2 hours of my call early on a Sunday morning. Lance was knowledgeable, professional, and really saved the day. I'm very grateful for his quick service and highly recommend this company!

Marshall J.

Great Service, at my house within two hours. They gave a free estimate and completed the job. My service technician Saul was a pro. I am grateful for the response, professionalism and completed joy

Heidi P.

100% satisfied with the work that was done. Lance is amazing. He goes above and beyond what other people do. If only he could be cloned.

Deb M.

Lance did a great job fixing a clogged kitchen drain in one hour after the 2.5 hour failed attempt by a handyman. Lance was courteous and conscientious. Would highly recommend!

Whitney H.

We had a sewer backup in our bathroom and Mr. Rooter was able to come 90 minutes after it happened. Initially, they thought it could be fixed with just a moderate repair, but as they got into it, they realized it was much more major. They deployed 3 repairmen, and although it took the entire day, they were able to repair the whole thing so that we could use all of our plumbing that day. They had to do a final finish to the repair (including doing liners in our pipes) a couple of days later, but it didn't take more than 3 hours. It was a pricey repair, but we live in an older house with original plumbing. All in all, we thought it was quite reasonable, and we truly thought they were above and beyond professional. EVERYTHING was returned exactly the way they found it, including decorative rocks and they also hosed down the entire driveway (where they had shoveled all of the dirt). Thank you to Joel and Saoul (we did not get the older gentleman's name). And the owner David was extremely helpful and friendly as well. We will definitely use Mr. Rooter again (though hopefully we won't need to).

Ana T.

We recently purchased a home in Rancho Mirage and I was concerned about the indoor sauna that we do not use but came with the house. New to the area we did not have a plumber established. I called a couple of plumbers who did not return my call. When I called Mr. Rooter, they answered promptly and listened to my concern then scheduled a plumber to come out. I received communication when the plumber was on his way. In less than 24 hours Saul showed up to take a look at the problem and I was concerned it was major. Saul in minutes resolved what was not really a big issue-very impressive. He was professional, kind, and quickly knew how to easily resolve. Trustworthy, I am keeping Mr. Rooter on my list of who to call for plumbing.

Sue S.

Plumber just left and I feel totally ripped off. I had called my local realtor for a recommendation because I was concerned about this very thing. I experienced overflowing toilets this morning and called Mr. Rooter and pleased by their quick response, however, that quickly changed when I was quoted $450 to clear the clog and a recommendation for a $5000 repair in the future. When I balked it was reduced to $350, which I agreed to because I had overflowing sewage and an appointment I could not miss in the afternoon. It took less than 10 minutes fix the clog so when the plumber requested payment I told him I felt ripped off and his only response was - everything is really expensive right now. I feel stupid and taken advantage of and I hope I can help you avoid the same thing - don't use this plumber!

Mark F.

Provided quick response and feedback on problem. Wasn't what we had hoped but it was an assessment I feel made sense given the situation. Didn't sell us a service not needed. Will keep them on my Call list.

Stephanie T.

Mr. Rooter Plumbing was running late but let us know. He came over and took care of the problem promptly and we were really happy with the service and the expertise of Joel, that was our service tech.