Mr. Rooter Plumbing of Oklahoma City

Jay B.

the new wife was not as impressed with the clogged toilet as I was. Before she arrived, I had tried rooting the line myself w 25' hand drill powered unit w minimal joy. Called Mr. Rooter to see if I could get same day service - had a crew within 2 hours of call-out (only 15 min later than promised) rooted out 35' and broke up a solid mass of roots and gunk my dinky unit wouldn't have budged had I actually reached it. The drain in this house probably hadn't worked this well since 1970. Thanks guys.

Ray G.

You can't go wrong with Mr. Rooter. Their plumbers do a good job at a fair price. I've used them many times, and I've always been satisfied with their work.

Toan N.

After finishing major renovations to my home, I finally moved in but this odor kept coming from the house. I submitted an online request on Mr. Rooter's website for someone to come take a look. The next day, Mr. Rooter (David Duck) himself called me and listened to my problem. He suggested running water throughout the whole house, especially running water through the main bathtub that has not been used since I moved in. He wanted to be sure I run the water instead of having a plumber come out and charge me a fee. The smell from the bathroom went away almost immediately, yet the smell from the laundry room persisted.

I called Mr. Rooter this time around and spoke with Mr. Rooter again. I told him about the smell coming from the laundry room and gave him a few more details such as a leak I noticed from the cellar wall. To make a long story short, a plumber came out and ran a ""snake"" through my main plumbing line to the city's sewer line. The plumber cleaned out the blockage and my water now flows just fine without any leaks into the cellar. The odor in the laundry room disappeared. I highly recommend Mr. Rooter for your plumbing issues. They are responsive and will schedule a plumber to come out when it is convenient for the homeowner. Their pricing is also reasonable!

Matt K.

Mr rooter is the worst plumber ive ever used. I have 10 rental properties and have used multiple plumbers over the course of 15 years. They came out without calling my renters, left human feces on the yard (told me thats my job to clean it and not theirs) and didnt finish the job. They had to come back the next day to finish it right, after i called and complained. Then to top all of that off charged me $324.00 for a $115 quote. DO NOT CALL this plumber to have your drain unclogged, They are terribly unprofessional and do not care about customer service.

Michelle M.

As of now we have used them three times... They have been quick and efficient and best of all inexpensive. Today we had Bobby out and he did a great job especially in the weather conditions. I will always call them

Chelsey V.

Love Mr. Rooter! They were able to come the same day which was necessary since we only have one toilet and it was clogged.

After arriving, and assessing the problem, it was clearly communicated what needed to be done to fix the problem. I really appreciated the open communication and the quick work which ended with a fixed toilet in no time. A frustrating day was quickly solved thanks to Mr. Rooter.

Aaron was fabulous! Thank you Mr. Rooter :)

C S.

Prompt, polite and fair price for the work that was done. Very happy. Terry was our plumber.

Robert M.

Called to get two drains unclogged. They could not come until next day. Plumber arrived on time. He did a nice job at a reasonable price.

Violet I.

My review has been **UPDATED** because they have visited my home twice! (both for same situation) check out both visits for updated info.


As a newish homeowner, I know jack crap about plumbing. When our sewer line clogged an in-law in the city mentioned Mr. Rooter to us to get it fixed. I called them at around 7AM and they said someone would be out between 8:30 and 10AM.

Visit #1
Gonna be honest...no one showed up until right at 10AM and I was kinda impatient about that. A younger gentleman named Justin showed up, and he was apologetic and explained they were quite busy/backlogged. He asked me about the lines/locations/clog issues and I showed him the problems, and something on the house we were confused about (but wasn't exactly the problem he was there to fix, just something else that had been confusing me and I thought wasn't right because of the way the water was behaving)- the 2nd issue he was able to fix for an additional $50 on our total bill, and very quickly!! (It was about $200 for everything)

He showed me the current and potential future problems with our pipes and did not try to ""upsell"" or push additional services on us, just answered my questions when asked- which was great. And he worked quickly on all of it, faster than I expected, and gave me some info on how often I might need maintenance and some tips to keep drains cleaner/cut down on future need for them to come out.

They were less expensive than my family member (who recommended them) said they would be (we have a smaller house) which was nice. I feel less intimidated about hiring a plumber for stuff in general now.

(oh yeah I don't have any pics because I only have pics of the crap they pulled out of the pipes, and no one on Yelp wants to see those!)

Visit #2

Water started coming up from the pipe connected to the washing machine and the kitchen sink would not drain (prior to visit #1 this was all working fine). I called them again and they said they had a 30-day guarantee on service and would come back out. Turns out they did not get all of the tree roots and had to go an additional 15 feet in. The same person (Justin) came out, and was a little annoyed (maybe he was having a bad day?) but was more vocal about this. I know they have to pay for their own tools and pass exams to get licensing so I tried to chat with him about being skilled in a service everyone will need at some point and he then said he ""hated doing this"" and did not want to do it anymore. I apologized for bringing it up.

Things began to drain again, but ultimately after getting a second opinion, the cleanout pipe needed replacing. When I called Mr Rooter again, they said that, unlike their website claims, they do NOT have 24-hour service or ""emergency service"" they are just a local franchise and none of those statements apply to them. We ended up going with someone else to replace the pipe (yay it all works now!) because they did not attempt to offer any services on this matter, and all in all the receptionist/dispatch staff never quoted accurate times or was very helpful. The person servicing us did a fine job, just not thorough the first time out but seems like it was complete at first.

So all in all, had to use them and glad I did to get plumbing repairs started. But ultimately did not finish repairs with them. Guy that came out was nice and polite, but also honest and seemed like he was not happy with having to come out a second time. Phone staff is not nice, they probably have to deal with a lot of upset people, but that should not make them any more gruff in a service job.

All my decline in stars on this rating are because the website says ""available 24/7"" but in fact that is only someone answering the phone and scheduling for the next day when one will be in a long queue of others waiting, because they are not in fact available 24/7.

There's even a page on the local website that is titled ""emergency plumbing services"" and reads ""When you need an experienced plumber in a hurry, call on Mr. Rooter Plumbing. We're in the neighborhood, available 24/7/365 and we never charge for overtime."" ...

but this is just not true. The receptionist at the local phone number told me this verbatim.
Yay truth in advertising.

Katie C.

A Russell's Mr rooter is the best plumber in okc. They've saved me tons of money, and they are so smart and hardworking. They will not tell you to replace clay pipe with PVC to make a buck. They say that it's worked for centuries and it's easier to maintain & repair in sections where PVC is not. Clearing roots periodically is cheaper than an overhaul. They're coming out today and I have peace of mind that they'll do a great job, if you have a clog, call them.

For comparison's sake: A few years back, I paid some other plumber over $500 to fix my plumbing and they had 2 guys come out, got on the roof, took out my toilet and charged me for all of it. In the end the bad guys told me to replace my existing plumbing and I was told ""just don't use that toilet."" Because I didn't have a clean out.

I called A-Russells mr rooter, they got everything working properly gave me an education, it was less than 200. They said a lot of plumbers just don't want to dig a hole. Those other plumbers were fat and lazy. I had to share because they're so great. They didn't take my toilet out or get on my roof. It was one guy with a rooter.

I called them a couple weeks ago as SOON as my toilet clogged. The lady said hesitantly ""Well, it's $89 just for them to come out."" Insinuating that I try something on my own to save some money. I got the message and I said ""Ok, maybe I could just get a plunger and try that first"" She laughed and was super sweet. Well I tried the plunger and a lego popped up. I continued to diligently plunge for 2 weeks and it's still not getting any better, so I called them again today. That initial phone call was awesome and verified my confidence in them that they really want to fix problems and help people with real plumbing issues. I've never known a company so honest.

I can't emphasize enough how good they are. Personable, friendly, dedicated and professional.