Mr. Rooter Plumbing of Northern Colorado

Jonathan S.

AVOID this company at all costs!! They came to my house to fix a pipe but during the process the broke my elbow joint - they charged me $500 for a cheap and easy fix. Within 1 week the pipe broke again. Rather than doing the appropriate thing and fixing it for free they charged me 500 again!! The whole process was terrible. Employees are rude and incompetent! AVOID. THEY WILL RIP YOU OFF!!

Kat C.

Woke up on a Sunday morning to a water supply line showering water into our wall and basement....
Within 45 minutes of calling Mr. Rooter, David R. arrived at our door and was able to promptly diagnose and fix our pipe! He was highly skilled, polite, courteous, and most of all totally up front with any costs associated with the repair. Would highly recommend this company! Fair prices, and super fast response!

Austin S.

2 stars because the job got done, but only 2 stars because of how it got done. Standard main line cleaning was needed. The job started off with a sales tactic. Concerns about the age of the home and probably a broken sewer line. That may be the case, but it was made without first snaking or scoping the line to get any insight into the issue. After I replied that it probably wasn't a broken pipe since it was filmed only a year earlier and the issue then was roots, the technician quoted $360 to snake and said they'd include scoping of the pipe to see if there were any issues. I declined the services, pointing out that $99 seemed like a standard price for snaking and filming and that i'd be going with someone else. The technician said they could do it at $99 no problem and was done snaking in 90 minutes. I wish I'd declined the services entirely.

Erik A.

On October 8th, we experienced a minor plumbing issue with our toilet. It was draining too slowly to use properly. We contacted ""Mr Rooter"" that morning and the plumber was able to resolve the issue relatively quickly and for a decent $99.

Little more than a month later, in Nov 12th, we started to experience the same issue again. Since Mr Rooter was able to handle the issue quickly and efficiently before, I decided to give them another shot. However, this time was completely different. The plumber began to tell us that he would have to remove the toilet and use a completely different machine to fix the clog. Not only that, but this would cost exponentially more, about 500% more. I advised him that we had this same issue and the previous plumber was able to fix it without the extra hassle. The new plumber then proceeded to tell me that it was done incorrectly the last time and done with the wrong equipment??? He ""attempted"" to clear it with a quick 3 ft snake but that failed to work so I had no choice to but consent to the more expensive procedure for removing the toilet and letting him snake the full line. Once he did this, he confirmed there was no blockage, he did not find anything blocking the main line. So, he puts the toilet back on and attempts to flush it yet the water still is not going down as it should. He tries the quick 3 foot snake again and what do you know, the toilet starts to work. Same procedure that was done on Oct 8th for $99 now ended up costing $471 and took about 2 hours. Not the way I wanted to spend Saturday morning. It is clear they were just trying to sell a higher repair since the plumber had to come from Loveland. Needless to say, this is the last time I will use them and I would not advise anyone else to either.

Paul R.

Tim was courteous, professional and did a great job in a timely manner. The work was done at a reasonable price and he was able to get everything completed ahead of schedule. I appreciate everything that was done.

Maria Isabel G B.

Mr Rooter came the same day and at the exact hour they told me. No waiting. Michael listened to what I had to say very politely and continued with the job very professionally. It was finished in 15 minutes. I am very happy.

Matt R.

We had three companies come out. My clients and I all agree Wayne was far more knowledgeable and provided specific solutions without trying to sell us anything we did not need. Thanks for keeping my clients satisfied Wayne !! I would recommend Wayne any day of the week to any of my real estate professional friends and co-workers.

Michael T.

Tim and Wayne did a great job. My water heater busted, I called at 5:30pm and they worked until late, doing a great job putting in a new one on the spot. Would highly recommend.
Mike

Rebecca N.

Dang. Why didn't I read the reviews. We took off work, waited all afternoon, called, they said they were still coming, I called again. No they are not coming. Wasted our time now we are stuck and DO YOU THINK WE CAN TAKE OFF TOMORROW? Wow. I am so mad. why oh why didn't I read the reviews? :(

James L.

Agustin came to my home and fixed my issue both professionally and affordably. He was such a pleasant guy and got our water back up and running in not time at all. I would definitely call Mr. Rooter again and I would ask for Agustin, very respectful and I enjoyed chatting with him as he corrected the faulty installation of my PRV.