Mr. Rooter Plumbing of Northern Colorado

Amy G.

Don't waste your time. Their promotional rates are a scam and their customer service is incompetent. Were told one price on the phone (yes, they knew the access line was in the crawl space- it was the first thing we informed them of), and their tech on site gave a rate 3x higher...""because the access line is in the crawl space."" Told us they can't be held to account for anything their customer service says on the phone. ??? What kind of company does business like that? One with a two star rating, I guess.

Kristie C.

I wouldn't even give them a 1 star. I was quoted $149 for diagnostic and that's all I was going to be charged when he thought I was going to purchase a tankless water heater for their quote of $7300. When my husband and I decided we might go with tank instead all of a sudden I received an invoice of the work he did which was replacing a copper tube he charged me $898.00!!! They definitely lost my business It seemed plumber was more of a sales man then anything. I refused to pay that much but still got robbed by paying $444. High way robbery. Never use this company!!!

Shauna K.

I really liked the service professional that came out to give an estimate for installing a new main water line to my house. He was knowledgeable and told me a lot of information and great advice. The problem was that they were ~$3400 MORE than the estimate for the company that I select, and that wasn't even the lowest estimate that I had. They need to revised their prices to be competitive with other companies. Make sure you get a few estimates (as painful as it is) and check with local utility contractors when looking for a main water line replacement/installation. They seem to have more reasonable prices for this type of project.

Aaron W.

Called with a plumbing emergency, Gal on the phone was muffled and vague. Was told no financial obligation if we didn't like the price. Price was astronomical for the job and they still charged us for coming out! Will NEVER do business with them!

Gary S.

Too bad you can't give zero for a review. Stay away! First of all they way overcharge for everything. But worse they will try to talk you into major work that does not need to be done. I called them out to clean out my main drain because it was backing up. I usually do this service because about once a year as I get some roots in there and it needs to be done. I was shocked that they quoted me 558.00 to clean the line and also put a camera down there. That is more than double anyone else would charge you. But worse they told me that my whole main drain was shot and that it would be 6000.00 to 10,000 dollars to get it repaired and that it needed to be done right away. Wisely I held off and decided to get a second opinion. Had another company come out. They put their camera down there and were shocked at how poor a job they had done. I could still see roots and other debris that needed to be cleaned out. But worse of all they said my main drain was fine and didn't need to be replaced at all. They only found one minor break near the house (which they said that there was no way Mr. Rooter could have noticed with all the debris they had left in there) which they said there was no rush and optional. They were there over 2 hrs doing a better cleaning job and for the camera work and all was less than half the price! I have a written statement from the other company. But wow I nearly wasted up to 10,000.00. Be aware of this company and at least always get a second opinion.

Ps. nothing again the service personnel who showed up. They were very friendly. But eeks,, be aware!

Corey H.

They were quick to show up but poor on the follow through. They messed up about everything they could have from the moment they showed up to start the work. They didn't put down floor runners during the winter, they caused flooding by not having our neighbor stop water usage, they broke our gutter and didn't fix it, the left our yard a mess and didn't do part of the work they said they would. I will give them credit for fixing the issues, but it took me following up with a 12 item punch list. Not sure if this was a few bad apples or systemic organizational issue - I would say that the upper management did a good job settling the issues once brought to their attention.

Robin G.

Stay away from this company. We had an appointment. We sat around for hours, wasting and entire evening. Eventually some one came out and he did roto root our sewer line, pulling out a nice chunk of roots. I'm embarrassed to say how much this cost, but we could get a scope of the line.

With trepidation, another appointment was made. The next fella came out. He scoped the line and convinced us we needed to replace the pipe soon. If we act now they may not have to dig up the yard, though it would be necessary to dig up the street. Maybe 18k for the repair.

I am so glad we spent another $99 for a scope performed by a reputable company. Turns out, we only needed the clean out. The pipe was fine. It just hadn't been cleaned in fifteen years. We now know better and plan to have the sewer line cleared every couple of years. Just a good maintenance practice if you own a home.

Buyer beware! These guys sell repairs and line their pockets with your hard earned money. Get a second opinon!

Alex T.

TL;DR My main line replacement was a debacle that pretty much completely ignored the work plan and the contract. Anything that could be done wrong was. I wasted probably 12 hours over 3 days calling Mr Rooter and directly supervising the work, which is the only reason the specified work actually got done.

If you want the long version, read on.

I had a main sewer backup into my basement; fortunately it was nothing nasty, unfortunately the root cause was a very old damaged main line that needed to be replaced. Mr. Rooter came with a recommendation from my neighbor and was competitively priced. Jacob seemed very knowledgeable and I felt good going in. It all went downhill from there.The list of problems is remarkably long, but they mostly go back to Mr. Rooter not communicating with anyone.

* My job was scheduled for Presidents' Day, so they couldn't get an inspection. They decided just to send the crew home and do it on Tuesday, but no one called me. My husband wasted about 4 hours at home waiting for them.
* My line runs under my patio out back. We planned to do a 40' burst so that they wouldn't have to tear out any concrete. They tore out a 4x8' section of my patio.
*There were not supposed to be any cleanouts installed because they would be in the middle of my lawn. I now have two cleanouts right in the middle of my grass.
* They were supposed to replace the cast iron piping under my basement slab while it was torn out for the burst. I had to tell the crew that that was part of the contract and it pushed the job into a third day because they didn't know it needed done.
* When they did replace the cast iron, they almost didn't reconnect the drain line that connects to my washing machine and my kitchen. I caught that problem as they were starting to backfill the hole.
* It took four calls to their office over three days to get a copy of my inspection report.

Everything that could be done wrong was, nothing in the contract was adhered to unless I brought it up with the crew at my home. A job that was supposed to take one day took three, and I spent probably 12 hours over the course of the job on the phone with the company trying to get it all straightened out.

C. T. C.

Friendly, professional, timely service. However, found out afterward that I was charged twice the going rate for my repair.

Jonathan S.

AVOID this company at all costs!! They came to my house to fix a pipe but during the process the broke my elbow joint - they charged me $500 for a cheap and easy fix. Within 1 week the pipe broke again. Rather than doing the appropriate thing and fixing it for free they charged me 500 again!! The whole process was terrible. Employees are rude and incompetent! AVOID. THEY WILL RIP YOU OFF!!