Mr. Rooter Plumbing of Montgomery County

Jennifer C.

Luke was my plumber to move a gas line from area to the next to accommodate my washer and dryer. It was a very tricky move and I did require several connections but he did advise me more connections meant the more chances of the leak. We ultimately planned out the best way to do this and he didn't give me any problems with how I needed to be done. The office staff always called to confirm and let me know whenever they were coming out and they were always on time and took their time. I'll give me more stars if I could! They were also very reasonable because the price was by the job not by the hours and they gave me a military discount.

David M.

These people are crooks!!!! The salesman made my stopped up sewer line sound serious. He first took me for a couple of thousand dollars but by the end I was out almost $20,000 and did not need all of the work they did for way too much money. Stay away from Rotor Rooter of Montgomery County.

Kevin D.

My parents decided to replace the three toilets in their house and they called Mr Rooter and they couldn't be more pleased with that choice. Buddy, the technician/plumber came out to give them an estimate and gave them four options. After deciding on which option installation was set up almost immediately. The crew showed up and were very friendly, went straight to work and completed the job very quickly. They were very careful moving through the house and took great care in keeping the work areas clean. My parents were very happy with the whole experience. I highly recommend Mr. Rooter of Montgomery county for all your plumbing needs.

Randall M.

Called Mr. Rooter of Montgomery County regarding issues with a toilet not flushing, bathtub not draining, and washing machine discharge line blockage. They arrive within a couple of hours and technician Andrea arrived to diagnose the problem. As suspected there was a blockage in the main drain line. Unfortunately the cleanout could not be located. This was not an issue with Mr. Rooter, this was an issue with the previous owners years of neglect covering up the cleanout with shrubs, dirt, and mulch. Andrea spent the time to isolate the problems and determine the best course of action. After explaining the options the decision was made to clear the lines from inside the house. Andrea pulled the toilet and was able to clear the blockage with a cable. auger. She also ran a camera thru the line all the way to the main sewer line in the street to insure the line was clear. Also while using the line camera she was able to located the approximate location of the clean out so it could be located and made accessible if needed in the future. The toilet was reinstalled with a new flange/ring, leveled, and caulked. All the work done was professional and all the plumbing issues were resolved. Andrea was professional, friendly, and knows her trade well. She answered many questions I asked of her. The work area was thoroughly cleaned and returned to order before she left. Thanks for a great experience

Mindy H.

When faced with plumbing problems in our home, we originally chose Mr. Rooter because of their philanthropic involvement in the community. Giving Back is important to us and we respect any company that also puts supporting our local community high on the priority list. From the time we first contacted Mr.Rooter, through completion, every step along the way was flawless. We enjoyed every contact from every staff member. We can really tell that the staff enjoys what they do and that they appreciate their customers. The jobs have been done quickly and better than any company we have ever contracted with before. We can't say enough great things! Highly recommended!

Alberto R.

I had a water leak on the main line since Sat. Mon is a holiday so I could not get any of the smaller cos (Luis the plumber was a choice but he was closed) to come during the weekend. First Co I called (ARS) on Sat sent the wrong technician for the job - the dispatcher wrote down the wrong job, they had to come back Sunday. Sunday another one came and told me the line will be hard to find and there was no way they could do anytning that day, quoted $6000 to replace the line. Called Mr Rooter after he left Sunday, Joe came in on Monday (Holiday). He did not mind the rain and with a stick poke the ground until he found the main line to the house and the leakage. Very professional explained everything and said "we owned this, we will get your water today" The only reason I give 4 stars is because he did not have the part needed, but he was patient to wait for me to get it for him at Home Depot. Job was done and I have water again. When ARS comes tomorrow to sell me a complete repiping of my line, I will say no thanks. Mr Rooter fixed it already! Thanks Joe

Toni C.

I have never been so unhappy with a service as I have been today. What was supposed to have started a reliable relationship with your company 5 years ago has turned into a nightmare for my house and family. Five years ago we paid for a preferred membership and horizontal copper piping to be replaced at recommendation of our technician, as he had been out more than once to repair pin hole leaks in our piping. Three weeks ago, while my husband and I were on vacation, our son discovered a ceiling leak in his bathroom. Much to our surprise, it was a horizontal copper pipe run we thought had been replaced. Not only were we told our membership had expired (We received no prior notification it was due), but that the previous work had not been completed. The manager on duty "cut me a deal": For no charge, he would "allow" the technician to cut out and replace the section of pipe leaking for no charge. Repairing the sheet rock and drywall needed to be cut would be on my own expense (No referral was given). Last night around around 11 PM my husband and I found another leak above our son's bedroom, which is connected next to his bathroom. Same pipe run. This morning I am promised that someone will call between now and 1 PM to come assess the damage. Meantime I have no running water to shower, wash, or even flush a toilet. Had that pipe been replaced initially three weeks ago as I originally requested (but was refused), I would not be writing this complaint. Better yet, had the original work we had contracted been completed (only 60 feet of horizontal piping was replaced...we paid for 100), I might not be having any of this conversation. You pride yourselves and brag about your excellent service to your clients....where is it? What should have been done was an "owning up" to work unfinished....not a stop gap repair job to get a client off your back. When the leak was first inspected, why were we not told there were other weak spots (as we were by a different technician 5 years ago that prompted the original contract)? You cannot tell me an experienced plumber would not know to look for such things, especially after looking up our history. I sincerely hope we can come to a resolution.

Addendum: 4 pm
Will now give 3 1/2 stars. Our technician, Daisy, showed up within the agreed time frame. Though there was still some disagreement with what we had originally paid for and had done 5 years ago, she was able to obtain credit for the previous work, as well as a large discounted price toward finishing the remainder of the house. She fixed the current leak so we could have running water until she comes next week for the full job. Even gave us a referral to company they work with for the water damage resulting from it. I will finish this review once the full work is finished. If this recovery service continues as it has, the star rating will increase

Frank B.

This company (Chris Stewart) ripped off my 85 year old mom

She called about a leaking faucet...Tech was there less than an hour, replaced the inserts in the faucet with generic parts and charged her $420

Taking advantage of the elderly and naive is shameful

NEVER CALL THIS COMPANY...Buyer beware

Susan H.

During our recent deep freeze, we lost water to our entire house due to a pipe burst at an outside spigot around noon. After numerous calls, we had resigned ourselves to the fact that every plumber around was overwhelmed with emergencies worse than ours and we would have to be without water for at least a day and a half. We got a call from Mr. Rooter around 9pm and were told that someone could be there within the hour. Twenty minutes later a technician was at our door. Jayce was knowledgeable, professional and friendly. The pipe was capped so that we had water to the house and he moved on to his next emergency. The faucet was replaced yesterday. We were extremely happy with the response from Mr. Rooter in our emergency situation.

Cindy P.

Way too expensive. The most expensive plumber I have ever heard of. We were charged $15,000.00 for a job the next plumber said should have cost 1/3 the price! Very disappointed in these people. Always get a second opinion.