Mr. Rooter Plumbing of Montgomery County

Alberto R.

I had a water leak on the main line since Sat. Mon is a holiday so I could not get any of the smaller cos (Luis the plumber was a choice but he was closed) to come during the weekend. First Co I called (ARS) on Sat sent the wrong technician for the job - the dispatcher wrote down the wrong job, they had to come back Sunday. Sunday another one came and told me the line will be hard to find and there was no way they could do anytning that day, quoted $6000 to replace the line. Called Mr Rooter after he left Sunday, Joe came in on Monday (Holiday). He did not mind the rain and with a stick poke the ground until he found the main line to the house and the leakage. Very professional explained everything and said "we owned this, we will get your water today" The only reason I give 4 stars is because he did not have the part needed, but he was patient to wait for me to get it for him at Home Depot. Job was done and I have water again. When ARS comes tomorrow to sell me a complete repiping of my line, I will say no thanks. Mr Rooter fixed it already! Thanks Joe

Toni C.

I have never been so unhappy with a service as I have been today. What was supposed to have started a reliable relationship with your company 5 years ago has turned into a nightmare for my house and family. Five years ago we paid for a preferred membership and horizontal copper piping to be replaced at recommendation of our technician, as he had been out more than once to repair pin hole leaks in our piping. Three weeks ago, while my husband and I were on vacation, our son discovered a ceiling leak in his bathroom. Much to our surprise, it was a horizontal copper pipe run we thought had been replaced. Not only were we told our membership had expired (We received no prior notification it was due), but that the previous work had not been completed. The manager on duty "cut me a deal": For no charge, he would "allow" the technician to cut out and replace the section of pipe leaking for no charge. Repairing the sheet rock and drywall needed to be cut would be on my own expense (No referral was given). Last night around around 11 PM my husband and I found another leak above our son's bedroom, which is connected next to his bathroom. Same pipe run. This morning I am promised that someone will call between now and 1 PM to come assess the damage. Meantime I have no running water to shower, wash, or even flush a toilet. Had that pipe been replaced initially three weeks ago as I originally requested (but was refused), I would not be writing this complaint. Better yet, had the original work we had contracted been completed (only 60 feet of horizontal piping was replaced...we paid for 100), I might not be having any of this conversation. You pride yourselves and brag about your excellent service to your clients....where is it? What should have been done was an "owning up" to work unfinished....not a stop gap repair job to get a client off your back. When the leak was first inspected, why were we not told there were other weak spots (as we were by a different technician 5 years ago that prompted the original contract)? You cannot tell me an experienced plumber would not know to look for such things, especially after looking up our history. I sincerely hope we can come to a resolution.

Addendum: 4 pm
Will now give 3 1/2 stars. Our technician, Daisy, showed up within the agreed time frame. Though there was still some disagreement with what we had originally paid for and had done 5 years ago, she was able to obtain credit for the previous work, as well as a large discounted price toward finishing the remainder of the house. She fixed the current leak so we could have running water until she comes next week for the full job. Even gave us a referral to company they work with for the water damage resulting from it. I will finish this review once the full work is finished. If this recovery service continues as it has, the star rating will increase

Frank B.

This company (Chris Stewart) ripped off my 85 year old mom

She called about a leaking faucet...Tech was there less than an hour, replaced the inserts in the faucet with generic parts and charged her $420

Taking advantage of the elderly and naive is shameful

NEVER CALL THIS COMPANY...Buyer beware

Susan H.

During our recent deep freeze, we lost water to our entire house due to a pipe burst at an outside spigot around noon. After numerous calls, we had resigned ourselves to the fact that every plumber around was overwhelmed with emergencies worse than ours and we would have to be without water for at least a day and a half. We got a call from Mr. Rooter around 9pm and were told that someone could be there within the hour. Twenty minutes later a technician was at our door. Jayce was knowledgeable, professional and friendly. The pipe was capped so that we had water to the house and he moved on to his next emergency. The faucet was replaced yesterday. We were extremely happy with the response from Mr. Rooter in our emergency situation.

Cindy P.

Way too expensive. The most expensive plumber I have ever heard of. We were charged $15,000.00 for a job the next plumber said should have cost 1/3 the price! Very disappointed in these people. Always get a second opinion.

Don B.

Chris was very thorough and professional and repaired my broken water line on the same day. Good response by the company. I love the fact that for any future plumbing needs I will be working with Chris again. The only negative about this company is the pricing which I believe is higher than most as I have used other plumbers. But the five stars is really for Chris, I would give 4 stars to Mr. Rooter for pricing.

Thomas F.

My experience with Mr. Rooter excellent. A very nice and professional technician was dispatched to our home. They did an excellent job of coordinating a time convenient for me. Additionally, the technician did a spot on job of diagnosing the issue as it was not apparent from simple observation.

We will definitely call them again should the need arise.

Charles G.

Plumber from Mr Rooter tried to clean out sewer line after removing the toilet (don't know why she didn't use main clean out line). She first tried with the cable, wasn't able to open the line, then ran a camera down the line. Said she couldn't see anything due to 'the murkiness in the water' (Duh). Charges were $481, ($431 with discount) even tho she had NOT opened the line. She did not say there was any problem with pipes (roots, collapsed). She recommended doing a hydroscrub. Another plumber came out opened the line using the clean out line and charged about half what Mr. Rooter charged. I contacted Mr. Rooter to complain and request a refund. They wouldn't return my calls, I continued to press for 3 weeks finally getting the owner Mr Goertz who said he wouldn't do anything. That's how committed they are to "providing customers with exceptional service" NOT!

Anthony P.

Very professional service. Dixie and Jace found a loose joint which has been in the house since it was constructed. Their detail to service was evident as they cleaned the kitchen drain. When complete, the drain ran like it was new.

Jason F.

My mother-in-law called on a Thursday requesting service for our gas line which keeps shutting off. They informed her that they would arrive on Friday between 4pm and 7pm. No one ever called or showed up. After speaking with them on Monday they said there was no record of her calling. Despite the fact that I was sitting next to her when she called and her phone clearly had a record of her calling. No apology. No accepting responsibility for their screw up. They just asked what they could do for her now. Of course she said they could do nothing because she would never use their services again. Given their poor scores and our experience this past week, I would highly recommend a different company.