Mr. Rooter Plumbing of Marin County

maria J.

Do your homework before hiring!

The quote they gave us was 3 times MORE than the plumber we eventually hired. I called them to get a quote for a clogged sewer drain. 2 guys came over looked at the drain, gave me a quote to unclog with a snake for $265.
We decided it was too expensive and we scheduled another plumber he next day. He did the job using the snake and even put a camera down the drain for $77 ! What a big difference! So always get a 2nd or 3rd quote before hiring!!

ST T.

Mahir showed up on time and was very friendly and helpful. After he unclogged our tub (thank you again!) he cleaned up the work area spotless! Overall service was excellent and quick, highly recommend!

m g.

Chris Brown and Aaron arrived prior to our scheduled appointment time and delivered exceptionally good service. Highly recommended.

L C.

The workers were good, but not this general manager R.T. She was complete rude and lack of communication skills. I was trying to help her out for her billing issues by providing her with the correct information but she was not listening, kept interrupting and hung up on me! Such poor performance from the management brings the whole service down.

skip s.

Nick was on-time, polite, professional and explained clearly what caused my blocked sewer and fixed it that afternoon. We were very happy with the service.

Eric S.

We hired Mr. Rooter to replace our existing water heater. We agreed to move forward with a quote to install a 50 Gallon Rheem/9yr warranty/40K BTU for $2200. Mind you at Home Depot, all in is $1700, but we still went with Mr. Rooter because the technician (Jason) appeared honest and professional. We were wrong. On the day of the installation while I was at work, I find out that instead of a Rheem, Jason purchased and installed a cheaper ""State"" brand boiler, which was not what we agreed on. After some back and forth, he agreed to switch out the State for the Rheem. When I came home, I found he installed cheaper Rheem (38K BTU) with a 6 year warranty instead of a 9 year warranty. Long story short, you can't trust these guys. They'll nickel and dime you on both labor and parts. Obviously, they need to make a profit, but it shouldn't be through shady business practices. A courtesy call to inform me of the unauthorized changes would have been nice, but obviously service takes a back seat to profit with this team.

Damon K.

Jeff and Victor were very friendly and helpful. I bought a 5-year service membership because I know I will be calling them when I need help again.

The lady who answers the phones is extremely courteous too.

Ellen R.

They advertise 24 hour emergency service, but when I called at 5:45pm for a flooded bathroom, the soonest they could send someone was 11am the next day.

alan w.

I called and they`re were very busy but gave a window opening when they`re were available to come out. My issue wasn`t serious , cleaning the outside drain so I took the appt.
Received a follow up call the next day and a young man named Chris Brown came out and completed the job in 45 minutes. He did a complete explanation what needs to be done and the the costs before he started.
Chris was very thorough with the work to make sure they`re weren`t going to be any call backs. I will recommend their service with other residents in this park.

tami j.

I did not have a good experience here.
They told me my window of service was 2-4 pm. Earlier in the day I called and had spoken to a lovely woman who told me she would put me on the earlier side of that window as I had requested. I waited for a phone call from 2-3. No one called so I called and asked for an estimate time of arrival. This time I spoke with a gentleman. He said he would call me and I never heard from him. I called him at 5:00 only to be told that no one would be coming out. Not even an apology. POOR SERVICE. Don't use this company.