Mr Rooter Plumbing of Jacksonville

Sharon G.

We have used Mr. Rooter Plumbing of Jacksonville to replace our water heater. Ermal the plumbing tech come out on Saturday. He checked and replaced my 15 years old water heater. He was fast, knowledgeable, clean and the price was right! Just wanted to pass along my compliments to Mr. Rooter for his prompt and efficient service work. Thank you again for making our day perfect. S. Perez

Rwiener1 W.

Professionalism and competence at this company is completely lacking. We called Mr. Rooter to come out and fix a leaking faucet. The first technician came out, looked at the faucet, and told us we could fix the problem ourselves. He told us what part we needed, what to do to replace the old part, and left. We bought the part, came home, and tried to replace it as the technician had instructed us. After quite some time, it was apparent the technician had no clue what he was talking about. Strike one. We called Mr. Rooter out again, and another technician came out. The technician told us he would have to dismantle our faucet and take it back to the shop to be able to swap out the faulty part. Odd, we thought, but we went with it. He also quoted us a higher price for the work than the first technician. We asked the technician to be back before 1pm because we were heading out of town, which he guaranteed he would do. At 2:30, we received a call from the technician letting us know he was on his way. In spite of knowing we needed him to be back before 1pm, he never even called to let us know he was running behind. Strike two. We called Mr. Rooter again, and spoke with a manager this time. We explained what happened, including the fact that we were quoted two different prices by the two technicians. The manager assured us he would have someone come back out between 8 and 9am on Saturday. Fast forward to Saturday morning. It is 8:30am and no technician has arrived. We call, and the representative stated he would contact the technician and have him call us with an ETA. 9am: no call, no technician. We call back, and the local office picks up this time. The representative said they tried to call us four times but the phone went to voicemail, so the technician went on to the next job. We check our phone and have no voicemail messages or any evidence that someone tried to call us. Strike three. Again, we ask to speak with a manager, who calls us back shortly. We explain to Don, the manager, what happened and expressed our frustration with what we perceived to be incompetence. Instead of acting with professionalism to resolve our issue, Don regressed to his childhood days and stated, """"so it's my fault that the part was stuck?"""" Don also shared, by the way, that the technician could not replace the part, so they were just going to send it back to us - still broken. Why did NO ONE at Mr. Rooter lead with the fact that their technicians couldn't swap out the parts? When the third technician came out, we found out why. Apparently, whoever was working to replace the part jammed it in its cartridge so badly that it was permanently stuck. Great. This goes without saying - we will not be using Mr. Rooter in the future. It's not often that a repair service makes the problem worse and then treats you like it was your fault, and we'll spare ourselves the headache in the future by calling someone else.

Dana B.

Horrible place all around if they cant take care of their employees they definitley wont take care of their customers. Ive witnessed this!

Susan C.

they don't even deserve one star most ridiculous and rip off company I ever deal with ,I called in and asked for someone with camera can look in 2"""" pipe .and cindy (receptionist) told me she will send technician for free estimate .I told her we did sneak and its not working I need price for someone with camera to see whats going on,she said np we will send a technician for free estimate.next day technician showup and keep telling me he wants to do sneak to see whats going on and I told him its not going to work we need camera . he convince me he will get it open he knows whats his doing other companies did it wrong. after 10 min from roof he telling me he can only go in 10ft and then he tells me his camera its not going to fit the pipe lol (why did he come then )total waste of time and money yes money he charge me $160 for showing up and trying to do sneak when I told him 100 times its not going to work...stay way from mr rooter we will report them for business bureau and there facebook and online all over .....and then his telling me it will cost $3200 for running new 12' to outside wall.I got few other companies told me $400-750 max ...

Chuck F.

I called this place yesterday waited half a day, early morning came and they called and send a plumber. as soon as he came he quoted $250 just to find my leakage, and them he didn't quote me on how much to fix it. I am kind of disappointed with them. I seriously think that this place lacks in so many ways... business is disgusting. they over charge you, and think its ok. all the guy did was come in and quote a price he didn't even do anything but wanted $250...

Joslinda R.

I have called them for my motel Gas Piping work. They come and give me estimate total of 3489.21 with break up 2061.00 Labor 1428.21 Material When I told them I am going to buy material then after one week i.e. today they called me and told if I am going to buy material then labor going to cost me $200 more as they are saving time for ordering and trip to plumbing supply. Actually material cost only $ 437.68 So, I will not advising to any one use them if you are using them please dont give contract with material just try to screw you.

Hector Z.

There is nothing worse then plumbing issues especially when they happen on the Friday night of a 3 day weekend. We had called Fenwick initially and that didn't go well. We called Mr. Call Mike JamesRooter as they sent Steve. Steve was the nicest guy and knew exactly what to do. Fenwick wanted $600 just to go on the roof and Mr Rooter cleared our clog quickly including going on the roof for under $300. Very happy with their service and would definitely use them again. Thanks again, Steve!

Kim K.

We had a plumbing emergency on a Sunday and Chris McCoy was able to get it fixed in record time and get our water back on. Everyone I dealt with was very professional and honest. I'd recommend Mr. Rooter to everyone!

Denita C.

Service is great! Price is a little high.. randy flynt was very professional and personable. Would use again because of the service

Peggy M.

Very professional, very well prepared, and customer service is second to none. They were at my house in less than 45 minutes. My tech, Elio, was very professional and showed me everything in detail. Very competitive pricing! No need for multiple estimates anymore, from now on my choice will be Mr. Rooter!