Mr Rooter Plumbing of Jacksonville

Raquel S.

We had a plumbing emergency on a Sunday and Chris McCoy was able to get it fixed in record time and get our water back on. Everyone I dealt with was very professional and honest. I'd recommend Mr. Rooter to everyone!

Ray C.

Very professional, very well prepared, and customer service is second to none. They were at my house in less than 45 minutes. My tech, Elio, was very professional and showed me everything in detail. Very competitive pricing! No need for multiple estimates anymore, from now on my choice will be Mr. Rooter!

First R.

Horrible place all around if they cant take care of their employees they definitley wont take care of their customers. Ive witnessed this!

Bo J.

I called this place yesterday waited half a day, early morning came and they called and send a plumber. as soon as he came he quoted $250 just to find my leakage, and them he didn't quote me on how much to fix it. I am kind of disappointed with them. I seriously think that this place lacks in so many ways... business is disgusting. they over charge you, and think its ok. all the guy did was come in and quote a price he didn't even do anything but wanted $250...

W M.

Professionalism and competence at this company is completely lacking. We called Mr. Rooter to come out and fix a leaking faucet. The first technician came out, looked at the faucet, and told us we could fix the problem ourselves. He told us what part we needed, what to do to replace the old part, and left. We bought the part, came home, and tried to replace it as the technician had instructed us. After quite some time, it was apparent the technician had no clue what he was talking about. Strike one. We called Mr. Rooter out again, and another technician came out. The technician told us he would have to dismantle our faucet and take it back to the shop to be able to swap out the faulty part. Odd, we thought, but we went with it. He also quoted us a higher price for the work than the first technician. We asked the technician to be back before 1pm because we were heading out of town, which he guaranteed he would do. At 2:30, we received a call from the technician letting us know he was on his way. In spite of knowing we needed him to be back before 1pm, he never even called to let us know he was running behind. Strike two. We called Mr. Rooter again, and spoke with a manager this time. We explained what happened, including the fact that we were quoted two different prices by the two technicians. The manager assured us he would have someone come back out between 8 and 9am on Saturday. Fast forward to Saturday morning. It is 8:30am and no technician has arrived. We call, and the representative stated he would contact the technician and have him call us with an ETA. 9am: no call, no technician. We call back, and the local office picks up this time. The representative said they tried to call us four times but the phone went to voicemail, so the technician went on to the next job. We check our phone and have no voicemail messages or any evidence that someone tried to call us. Strike three. Again, we ask to speak with a manager, who calls us back shortly. We explain to Don, the manager, what happened and expressed our frustration with what we perceived to be incompetence. Instead of acting with professionalism to resolve our issue, Don regressed to his childhood days and stated, """"so it's my fault that the part was stuck?"""" Don also shared, by the way, that the technician could not replace the part, so they were just going to send it back to us - still broken. Why did NO ONE at Mr. Rooter lead with the fact that their technicians couldn't swap out the parts? When the third technician came out, we found out why. Apparently, whoever was working to replace the part jammed it in its cartridge so badly that it was permanently stuck. Great. This goes without saying - we will not be using Mr. Rooter in the future. It's not often that a repair service makes the problem worse and then treats you like it was your fault, and we'll spare ourselves the headache in the future by calling someone else.

Ace P.

had my water heater replaced quickly, professionally and for an affordable rate! I highly recommend using this company!

Wyatt P.

Highly recommend Mr. Rooter for your plumbing needs. Had a terrible slab leak and ended up needing to re-pipe house. Mr. Allen Martin, manager and his crew were topnotch in the service they provided. It was a quick turnaround and they were prompt and professional. Will definitely call them for any plumbing issues in the future!

Ellen F.

We have used Mr. Rooter Plumbing of Jacksonville to replace our water heater. Ermal the plumbing tech come out on Saturday. He checked and replaced my 15 years old water heater. He was fast, knowledgeable, clean and the price was right! Just wanted to pass along my compliments to Mr. Rooter for his prompt and efficient service work. Thank you again for making our day perfect. S. Perez

Lindsay A.

Service is great! Price is a little high.. randy flynt was very professional and personable. Would use again because of the service

Thomas R.

Waived their weekend fee, until I didn't accept their estimate, then requested the fee. Never mentioned that it was a requirement... Dirty business practice