Mr. Rooter Plumbing of Greater Syracuse

Ed R.

I called them for a partially clogged sewer line that a tenant was complaining about when he ran the washer. I wanted it fixed right away so I called Mr rooter who was close and was able to come quickly...big mistake. The reason they're able to come out quickly is because they charge a kings ransom. The guy told me he ""might"" be able to clear the line from the street but it would be $250. I reluctantly agreed and guess what? It didn't work. So now I'm $250 in the hole and no better off. Then he suggests option 2...which was $500 more. The drain got cleaned out and I paid them, only to find out later the city would have done this for free! (Ya think they knew that?) I wish I'd taken my time and done my research, I never should have called them. At the very least had I hired a reputable plumber I wouldn't have paid 3X as much for a 1 hr job

Mike C.

I called Mr. Rooter for a minor basement drain backup. After working for about 45 minutes, the technician said he was unable to finish the job. He offered me 2 options to continue working that were extremely expensive and intrusive (1k flush or 5k digging up yard). After declining these and them leaving, we realized we just paid $366 and we were now left with a drain working worse than before.

I have learned afterwards that any plumbing company worth their merit will advise potential clients to first look into whether their problem can be fixed by the town they live in for free. Not only did Mr. Rooter not tell us this, they lied to me. They're legally not allowed to work on the portion of pipe that belongs to the town. Mr. Rooter told me their equipment would only go about 45 feet from the house and would go no farther because of a big clog. (in actuality this is where the town portion begins).

They lied, they tried to upsell me thousands of dollars worth of extra work, and left my house worse than before all for full price. All of my attempts to speak to a manager for a refund have been unreceived.

Do not hire.

Nina W.

They completely misdiagnosed the issue and charged us over $800 for an unnecessary repair. We are senior citizens on a fixed income. They then estimated a further charge of $3000 to continue working on the issue. I would never use them again for anything except perhaps a clogged toilet.

Chris S.

I called them for service in October 2019, I have used them repeatedly for several of my income properties and have been very happy. They told me they could not schedule anything at the time as they were down to two plumbers. They claimed the union came in and hired everyone.

David S.

Very good service--came when they said, knew what they were doing, and fixed the problem quickly and completely. Very good and professional service. But I was surprised that snaking the drain and a visit that had them in my house for less than a half hour cost over $300. If you need your drain snaked, you will pay these people that kind of money--so just know what is coming.

Raymond F.

I have used Mr. Rooter in the past because of their friendly and professional service (5 stars worht), despite their cost being a little high. Until today. It seems that one of their plumbers didn't appropriately connect two pipes and they're dripping. I call because my basement is covered in water and their ""emergency"" service can't be here for two days. That is NOT what I call emergency service - for a mistake THEY made. The call center was very friendly and apologetic for the fact that my pipe was still leaking, but they only have one guy on call for emergency service. Friendly just doesn't take care of my flooded basement or the stuff that got ruined, including the wall to a finished basement.

Anthony T.

Had a blocked sewer pipe, sent them an e-mail, they got right to me and scheduled a quick visit. Unblocked the sewer right away. They were fast, courteous ...although a little high priced, but not when you consider the relief of getting my sewer unblocked. Many thanks.

Tyler T.

Took 3 days to respond to my request. Ending up fixing the problem myself 10 minutes before they came over. Yet they still charged me $50 for stepping into my house for less than 5 minutes. COMPLETE RIPOFF. Go with a different plumber if you can.

Carol M.

Since my husband was terminally ill I had to find someone to repair my clogged sewer. On 4/21/2017 I paid Mr. Rooter $258+ to clean and inspect my sewer line that was backing up into the utility tub. They gave me a cost estimate and scope of work to perform a sewer trap replacement for $3,890. I paid them $1,500 and entered into a contract. They began on 4/25. They pointed out the lateral pipe coming out of my basement and they worked all day but, at EOD they said it would cost more to complete because of water and soil issues. They filled the hole. Next day they asked for an additional $5,750. I felt I had no choice but to agree. They re-dug the hole that they filled the previous day damaging the driveway and sidewalk and claimed they could not locate the sewer pipe they had showed me previously. To complete the job they would return the following day, install a hanging sewer system and hook it up to the main sewer line for an additional $9,709 -- promised completion 4/27. We are now over $20,000. They arrived on 4/27 and again re-dug the hole they filled the previous day and installed a hanging sewer system along the inside basement wall but did not connect it to the main sewer system. At this point the hole was as big as my entire front yard and soil was collapsing, compromising the foundation and clogging the main sewer system. At this point the Village of Minoa confronted Mr. Rooter employees who admitted they could not perform the work. The Village shut them down and ordered them off the site due to incompetence. The Village finished the work themselves on May 4. I was left with sewer pipes hanging in basement, ruined driveway and sidewalk, totally destroyed front and side yard and a credit card bill of over $20,000 plus repair costs.
I have spent 2 years of countless phone calls, letters and meetings trying to resolve this and have had absolutely no relief from Mr. Rooter Plumbing of Great Syracuse or their home office in Waco, Texas. Given the circumstances at the time, I felt I had no options, but I hope no one else is foolish enough to do business with this company!!!!!!!

photos available

Logan A.

This is saddening to me. I gave Mr. Rooter great reviews (5 Stars) for the service that was provided. I discovered 4 days later though....that they fooled me. When the technician arrived on site he informed me that there was a $170 charge to cut a hole to see what the issue may be. I said that I would cut the holes, and the technician informed me that I would not be charged that fee. When the technician left, he went through the invoice with me before I signed. He informed me that I was being charged for the parts, the labor, etc.. 4 days later upon reviewing the invoice on my own - without him scrolling through it quickly and telling me what was on it, I realized that I was indeed charged $170 for a hole to be cut. This was very frustrating, since that service was not provided, but still, a quick call to fix it and all will be good....or not. I placed a call to Mr. Rooter on a Monday and was told that the billing department would call me right back. Nothing. I called on Tuesday and was told that the ""owner would be contacted about getting a refund."" Nothing. I called back on Wednesday and was told an urgent message would be sent to the billing department and I would be called back. Nothing. It seems that when it comes to refunding your money, they are closed for business. As I stated, I had no issues with the service or professionalism provided on-site, I just find it royally disturbing that they don't tell you about something you were charged for, and then don't refund it later since the service was never actually provided. Be smarter than me - stay away.

Update: I finally received a call back from Mr. Rooter 16 days after the initial service was provided. I did call 2 additional times and was able to discover that the owners were on vacation, and since they run the books, that is why I did not receive a call back. After speaking with somebody, I was informed that I will be refunded my money for the charge (after being asked ""[my] side of the story."" The technician left a few parts out of his version, but I was able to fill in the blanks and was told a check would be mailed out to me for a refund. This will be 2 stars until the check in received. I may move it to 3 stars, but am a little bit unsure since the technician was so sneaky and then I was asked 'my version' of what happened. Seems a bit unprofessional to me.