Mr. Rooter Plumbing of Greater Charleston

cherie h.

requested a price for snaking my drain. They quoted almost $400. when I told plumber too expensive, he insisted on $70.00 service payment. I didn't request a service call, I already had a plumber identify the problem. It's bad business to charge service call when you can't afford the service you need.

Jane C.

Called Mr. Rooter on a sunday when the pilot on my 7 year old hot water heater wouldn't light. After telling me they would charge me $45 to come out to Johns Island, we scheduled the appointment (that was fine with me; it was Sunday, and outside of their service area). The plumber was nice and seemed professional...HOWEVER...he spent 10mins in my attic looking at the pilot light. When he came down, he said he was able to light the pilot, but we needed a new hot water heater. He failed to diagnose any particular problem, or explain the cause as to why our water heater was failing. He charged me $98 for relighting the pilot, and quoted me almost $1500 for a new one. On Monday, I called several other plumbers to price out water heaters (fyi, the bids ranged from $975-$1198). One, Keystone plumbing, offered to come out and give me a free estimate. Keystone spent over an hour at my house, found a leaking hose at the top, and a faulty thermocoupler. When it was all said and done, I spent roughly $300 for the parts and labor for Keystone to fix my water heater. My boyfriend called Mr. Rooter to tell them the situation. I'm giving them 2 stars instead of 1, because when the owner saw the invoice from Keystone he refunded our $98. I will call Keystone Plumbing with my future needs since they didn't charge me $98 to #1: Not fix the problem, and #2: try to sell me an overpriced water heater that I didn't need.

Don A.

Excellent service. Ask for Finley -- he is the best!!!! My house had some plumbing issues... the water line was clogged. He fixed everything expeditiously and was also enjoyable to work with.

The D.

Lee was so quick to arrive and get the job done. I have never had such an easy experience with a plumber. I called them after 2 pm and he was there before 3. Time is valuable, but that is above and beyond! Thank you! We'll be back when we need you.

William T.

Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. John came to help with what I thought wa a water leak in my pipes, he was able to quickly diagnose that it was not my pipes! He was courteous, professional, and I will definitely use the services from this company again! First class all of the way!

Cherie G.

John with Mr. Rooter came to my house yesterday do to stopped up toilet & when plunged came up through tub. He was out 1/31/19 for same problem but looking @ receipt it's says very clearly I have copper pipes which are scaling (rusting & coming off in pipes causing tissue to pile up & clog line. Am going to have all copper removed & replaced with something better than PVC. He did a lot of work getting it unclogged this time! I would highly recommend them for any plumbing need Will follow up after that work is done tomorrow to give an update

Carla C.

Great service...repair person was clean, polite, and efficient..

Dewey H.

I broke a cpvc pipe behind my wall. I called Mr. Rooter and was able to make an appointment for the next day. Freddie arrived right on time, gave me an exact amount it would take to repair the pipe and replace with pex pipes for both hot and cold. He was professional, efficient, and explained everything about the repair. An outstanding experience!

Andrew S.

LEE IS THE MAN!!! We bought a house built in 1959. It's a great house in a great location, however we have had plumbing issues since we moved in this March (3/2023). In short, everything works fine and then the toilets will begin backing up. We plunge, we turn alternate water on the attempt to flush the problem, and we have pretty much bought all of the Drano that Harris Teeter sells. The problem corrects itself after a while and then, rinse and repeat, it occurs again. We have had two different plumbers come out to attempt to correct the situation, Pardee and another one, who's name escapes me. Both companies ran an auger into the line and told me they had fixed the issue, they hadn't. My wife eventually called Mr. Rooter and Lee, the man, the myth, the legend, showed up on 7/26/2023. Unlike the previous plumbers who just started augering, Lee played detective, found where the sewer actually came out of the side of our house (Editor's note: Both previous plumbers said the line came out of the front of the house towards the street. Pardee even gave us a quote for a clean out valve in the front yard). Lee found the drain, he also found three clean out valves that had previously been installed and finally solved our issue. I cannot give Lee enough credit, he was inquisitive, asked great questions, and solved our issues. Will I use Mr. Rooter again, what do you think? Thanks for reading!

Dave C.

Arrived earlier in the specified time estimated, had part & quickly did the repair. Very cordial & professional. Unfortunately the toilet chain broke the following day, but that was probably due to the poor quality of the original hardware.