Mr. Rooter Plumbing of Greater Charleston

Steve C.

My hot water heater temperature control went bad. I calle Mr. Rooter and they were out the next day. Tech had to call Rheem tech support for advice and found the control needed to be replaced and was covered under warranty. Although the new control was basically a plug and play I preferred and felt more comfortable for a professional do the installation. They were in and out in about 10 minutes and the controls is good. I have used Mr. Rooter for several minor repairs and their response time is usually in a day or two and they've always had professional and competent technicians and leave you feeling like the job was done well. I will use them again for any of my plumbing issues.

David A.

My kitchen sink clogged So I called Mr. router the guy came start doing the job take for him about 45 minutes all he did he Snake it as I said it doesn't take more then 45 minutes he give me an invoice for $255 when I asked him how much your hour he said it's $65 so I asked him why you charge me more then 4 hours labor and You did not use any material to replace he said snake the line is different price I feel I got robbed by mr rooter plumbing company I will never used them any more and never recommend them to any one

Karin K.

Fast, knowledgeable, professional, and reasonable. Called on Saturday morning for a wildly leaking expansion tank and it was replaced before noon -- Eddie was great!

Mouna D.

Gavin was professional, friendly, knowledgeable, and went out of his way to fix the problem as quickly as possible. I can't say enough good things about the quality of work Gavin provided is and our happiness level with Mr. Rooter!

DeDe K.

John with Mr. Rooter came to my house yesterday do to stopped up toilet & when plunged came up through tub. He was out 1/31/19 for same problem but looking @ receipt it's says very clearly I have copper pipes which are scaling (rusting & coming off in pipes causing tissue to pile up & clog line. Am going to have all copper removed & replaced with something better than PVC. He did a lot of work getting it unclogged this time! I would highly recommend them for any plumbing need Will follow up after that work is done tomorrow to give an update

Sheilah L.

requested a price for snaking my drain. They quoted almost $400. when I told plumber too expensive, he insisted on $70.00 service payment. I didn't request a service call, I already had a plumber identify the problem. It's bad business to charge service call when you can't afford the service you need.

John B.

So, we asked them to check out our dishwasher and floor under it because we suspected a leak. They did look briefly at the dishwasher and it was leaking , but they don't repair those leaks. We asked about the floor and if they could tell us the extent of the damage by maybe checking out the crawl space. They said they don't do that either and suggested we go to a Restoration company. So we asked them to repair an outside spigot and they don't do that either. So $65 later, no real solutions. I don't understand why they didn't tell us over the phone that they don't repair these issues. we clearly told them what our problems were and they were so happy to come out but they couldn't fix anything. Thankfully, I have someone who can. I just felt taken advantage of.

Russell R.

I contacted them through their form, and got reply from the witin 40 minutes. So I was impressed at first on their reply. But I noted that they offered to do it at around 4pm to 6pm, so I wrote back asking to have it after 6pm, due to being at work. 3 hours went by and no reply from them. So I wrote back again asking about it, and still haven't got a reply. And now it is over 9 hours, and no single reply from them at all. So I am not impressed with it. I made clear that I am harding of hearing and they could contact me by SMS or email, but they never responded back after I wrote back asking for slight change of schedule. So if they cannot be bothered to check their emails, then sorry, they do not get my business, and I have to look else where due to their total lack of response.

Sallie S.

As a military family, we live out of state and had an emergency at our rental property. Mr. ROOTER staff was quick and polite on the phone, our technician was knowledgeable and gave us several options. Front office took payment over the phone and technician followed up with a drawing to show me exactly what the problem was for future reference. Earned my trust amd my repeat business!

Collin B.

I have used Mr. Rooter since 2006. They have always been responsive and will do whatever it takes to get the job accomplished, big or small. My company manages many residential homes, single family and condominiums, and we always call Mr. Rooter. We recently had a water heater die on a Sunday and Mr. Rooter was there with a new one, replaced, and hauled off the old in less than 4 hours. If you want great service with excellent and knowledgeable plumbers, call Mr. Rooter of Greater Charleston.