Mr. Rooter Plumbing of Greater Charleston

Brooke W.

Feel completely taken advantage of. My bathtub was dripping and needed the shower cartridge replaced. The part to replace it cost less than $20. I asked for a range of the quote on the phone but they 'really didnt know' without seeing it. I figured it couldn't be more than $100 for a simple task of changing out the cartridge. They quoted me $325 for a simple fix??? It took him less than 30 minutes to change it out. I felt trapped because otherwise I was out $100 for them to take 3 minutes to tell me it would cost $325. On top of that, he didnt even look at the bathtub before telling me the quote, so turns out, they could have given me a price range on the phone. Horrible customer experience. Find someone local to work on your house!

Nancy Y.

Sever pipe backed up into my house. I called several plumbers and was told """"we will TRY to get there tomorrow afternoon"""". I called Mr. Rooter and Eddie called me back right away and was here in 30 minutes and stayed until after midnight. He was very nice, very professional and worked hard to get my pipe cleared. I highly recommend Mr. Rooter and Eddie!

Carol S.

Great service...repair person was clean, polite, and efficient..

Bill G.

Great job, prompt and professional. My problem was solved quickly.

Shateque H.

The tech Lee came to my door with a mask and shoe covering yet after going to assess my septic tank I was under the assumption when he went to his truck to clean his hands he was re-entering my with his mask and shoe covering, but didn't. The other issue is the fact that my bedroom bathroom ring curled in the toilet tank (which he fixed) so, me being the fair person I am informed him to just replace the ring. Mr Lee did NOTHING MAJOR, WAS NOT IN MY HOME LONG YET I WAS CHARGED 225$!!! Be mindful that the ring in Lowe's cost 7.00$ and Mr. Rooter assessment fee is 95.00$. This'll the following day I had to call to get a receipt which had lies on it that """"my toilet was """"rebuilt."""" He took my money then had me to sign on his IPad. They do not give you quote prior to doing anything! I DON'T WRITE REVIEWS YET, I had to do this one because, ppl are struggling and price gouging is REAL!!!

Laurie H.

I broke a cpvc pipe behind my wall. I called Mr. Rooter and was able to make an appointment for the next day. Freddie arrived right on time, gave me an exact amount it would take to repair the pipe and replace with pex pipes for both hot and cold. He was professional, efficient, and explained everything about the repair. An outstanding experience!

Tres J.

We have used this company for a uncloging a floor drain a few times before. Today however we called them for a leaking hose spigot in the back of our shop. We were informed that there was a $195 charge for after hours which is understandable. The techinican was professional and got here and fixed the matter. After that however you can not trust this company ever. It was a 15 min repair and we were charged $270 for a part that was less than $30 including the sealant. When I questioned this I was told that ownership sets prices. Well Charging us $270 for a plumbing part that cost less than $30 is beyond taking advantage and unethical. NEVER use this company!

Karen H.

We were very pleased with Mr Rooter. We had a disaster with short term rental guests and hired at her company and they came and could NOT fix the problem. Because of their incompetence we then called Mr Rooter and they identified and fixed the problem quickly. They will be our choice from now on with any plumbing issues

Steve C.

My hot water heater temperature control went bad. I calle Mr. Rooter and they were out the next day. Tech had to call Rheem tech support for advice and found the control needed to be replaced and was covered under warranty. Although the new control was basically a plug and play I preferred and felt more comfortable for a professional do the installation. They were in and out in about 10 minutes and the controls is good. I have used Mr. Rooter for several minor repairs and their response time is usually in a day or two and they've always had professional and competent technicians and leave you feeling like the job was done well. I will use them again for any of my plumbing issues.

David A.

My kitchen sink clogged So I called Mr. router the guy came start doing the job take for him about 45 minutes all he did he Snake it as I said it doesn't take more then 45 minutes he give me an invoice for $255 when I asked him how much your hour he said it's $65 so I asked him why you charge me more then 4 hours labor and You did not use any material to replace he said snake the line is different price I feel I got robbed by mr rooter plumbing company I will never used them any more and never recommend them to any one