Mr. Rooter Plumbing of Fort Worth

Priscila L.

Called due to a leaking toilet. I was told they charge $65 to diagnose the problem and I would be charged depending h on the fix. Few minutes later they added caulking to the bottom part and I was charged $360. A day later is leaking more than before. They just patched it up to see if that stop the leaking but didn't fix the root problem.

Art P.

I hired this company ( 817-369-3985 ) to do a sewer line clean out that was stopped up, they worked about 10 minutes and said the job was complete, I paid $365.00...about 8-10 hours later it backed up again, I called the company and explained what was going on, they refused to return unless I paid them another $365.00 for service....I had to call another plumbing company that came and did the job, cleaned the line perfect which is what Mr. Rooter should have done in the first place....My advice is for anyone needing plumbing services do not use this company at all, they are totally incompetent.

Donnell D.

BEWARE!!!
I needed a toilet repair and still do, but they came out and assessed the situation. They installed a $25-$50 part on the toilet. The tech spent about 10-15 minutes on the repair and came back and told us we needed a new toilet because they don't work on glacier bay toilets. Of course that's not the news you want to hear, but it is what it is. I asked how much do I owe and it came back $600.00+ dollars. I asked what for and the technician said because of what he installed. He didn't test the part, I know this because he didn't turn the water on to fill the tank. I called another company to get a second opinion and they confirmed as well that we needed a new toilet and gave us some options that cost us nothing. I reached out to ask for a partial refund on that part he installed and now I'm getting the run around. They mentioned suing me if I did a stop payment and to keep reaching out for my refund. I've called every day that they e told me to reach out and they are just giving the run around. They should've led with the fact that I needed a new toilet before chargeing me $300.00+ dollars for a part that is useless since I now have to get a new toilet. At this point they are not owning up to the mistake they made and giving me the run around for my refund. I've been scammed by this company trusting they knew what they were doing because I don't know much about plumbing and in my opinion they don't stand by their work or at least admit when they've made a mistake. Be very careful with these guys. I had to give a star to post this, so in thinking of how they of a reason for the star, the tech was a nice person. But I wasn't looking for a pal, I was looking to get my toilet fixed.

Maggie S.

I live in Denton Tx. When you call the 940 number (which is a Denton area code) a lady name Lisa will answer the phone and set your appointment even after you give ber your address she will send you to the Dallas location. The plumber was looking for my home in Dallas! After this mix up I re scheduled . I had a no show so I called to see what's going on
She told me I didn't have an appointment and again transferred me to Dallas! Too unorganized for me.. Thank goodness I didn't have an emergency
Lisa needs to get it together and that dispatcher in Dallas is rude as hell

Kyle M.

Would give 0 stars if I could. Absolutely terrible and unreliable.

Call at 6: yes we can have someone out in the morning. Cant tell you time frame but you'll get confirm.

Receive call at 6:30: missed it. So I called back and the rep has no clue why I'm calling.

Morning comes: nothing. I call mr rooter. Local guy calls back "yeah I have no idea why they told you we could come this morning"

Thank you for narrowing down who I should not use for plumbing.

I ended up using Ganske and Sons and they were awesome.

Mark R.

A few months ago my toilets and my shower both backed up and flooded my bathroom. But that resolved on its own it appeared. But my Toilet started gurgling againAnd I was concerned that my toilets would flood again. So I had a representative from Mr. Rooter come out to determine the problem and fix it. They didn't show up on the day that they were supposed to and didn't call. He showed up the next day. I explained the problem I was having with the toilet's gurgling and that my toilets had flooded before and I was concerned about it. He looked at it and insisted there is nothing wrong. 3 weeks later my toilets and my shower are flooding And it didn't have to be.

Barbara L.

I had a plumbing nightmare this weekend.. of course it was at 11:30 pm! I called 3 places prior to Mr. Rooter, which was the ONLY ONE THAT RESPONDED... all were 24 hr service providers. Michael was very prompt, I spoke to the dispatch and received a call back within 10 minutes! He was very professional and committed to solving my very messy situation, both bathrooms flooded, toilets and tubs.. he left my house around 4:45 am. Job well done Michael.. you're the best!!!!

Thank you so much !!
Barbara

Lucy O.

This was the worst experience I have ever had for an legit this company is a joke. unclog drain was over 800 dollars+ and the next day the problem was still not fixed. He told us we needed new pipes. Which was going to be over $2,000. I ended up calling a second plumber and he told us our pipes were okay and was able to get the problem fixed. I do not recommend this! Plumbing company!!! Period

T D.

This is the biggest rip off I have ever encountered. My kitchen faucet broke on Sat and I called them as their site specifically states no ot, weekend...extra charges. They charged $199 told me they could not fix it without a part and someone would come out on Sunday with the part. Well no, they came out and said it was not a part and I needed a whole new faucet at $870 with no consideration for the $199 I already paid. They said if I bought one it was $500. I told them I felt they were taking advantage but I had no choice but to fix it. The guy refused to fix it he said I was upset and so he refused. They never responded back and is has been a week. O paid $199 for 10 minutes, no resolution on even a partial refund. I called ARS , they came out on Sunday charged $49 service call + a $50 discount all applied to my repair of a total cost of $279. I bought a new moen replacement faucet at Lowes on sale from $259 fir $129. DO NOT USE MR ROOTER unless you like throwing away money.

Rick M.

These jokers came out 14 1/2 months ago and replace our water heater. Top of the line water heater. This morning no hot water. You would think they would have fixed the shotty job they did wiring it for free. But think again. It was past the 1-year install warranty. They wanted over $350 to fix the problem they cause in the first place with a horrible wiring job. Replacing a $35 cord and wiring it correctly. Be careful with these jokers. They do not stand by their work and could care less if they install dangerous water heaters. This could have easily been a real-life and deadly fire. My next step is to report them with the attached pictures and more to the BBB and licensing board. Just be careful. There are much better deals and people who actually care about their work and reputation out there. Stay far away from these guys....