Mr. Rooter Plumbing of Fort Worth

Mike C.

Had Mr Rooter out to clean out a main line drain at my parents house, 5 hours into the job the tech is still looking for the clean outs in the front flower bed. I had just mulched my parents landscaping beds the week before. Finally found the issue in the main line almost to the street where a tree root (Live Oak) had gotten into the pipe. After the mess made in the landscape beds and now less than 60 days later it's doing the same thing. Either my parents have the most nutritious gray and black water ever or they didn't clean out the pipe thoroughly. I know live oaks are fast growers and all but the wax myrtle at my house that cause the same issue of roots growing in a pipe didn't give me any trouble for over six months before I had the pipe repaired. I would be asking lots of questions before making this phone call.

Kari P.

Needed help with a clog and accidently called Mr. Rooter. Tech came out and took off the toilet. Then proceeded to do some work. I have a tenant in th house and was not there. (I will never be so trusting) He called and said the work was complete and would cost a little over $450. (Reasonable if the work is done properly.) He told us we would need an extra clean out line in the future to make jobs like this easier. We had already been considering this. We asked for a quote, he sent us one written on scratch paper. The next day I checked in with my tenant - the technician - not plumber- left the water turned off and bolts from the commode on the sink. I called to get them back out. No one was available. 24/7 - not really. I asked why no one told us that the clog was not cleared. The technician stated he told us that there were issues. I explained that I do not speak plumber and would need layman's terms. He explained that the tenant could turn the water back on but could not flush the toilet. (He considered that a job well done.)

I called another company out to do the job I had already paid for. ARS completed the job and my tenant can use the commode again. I am asking Mr. Rooter for a refund for the fiasco. If they give me one, I will come back and update my review. As of now, I suggest NEVER using this company. (I know it is a chain but the bad ones gives everyone a bad reputation.)

Justin W.

We called Mr. Rooter because we ended up having a backup into our house at a late hour and they were one of the few in our area to offer 24/7 service. They charge $199 just for the service call, which can be applied to any service you need, but only if you do same day/night service. Anyway, they charge much more to use the camera to diagnose the problem, which ended up costing $357 just for them to tell us what was wrong. Then they presented a quote for almost
$15,000 mostly because they prey on people that are in a tight spot and emotionally drained when they have sewage backing into their house in the middle of the night. Luckily we had the sense to not jump on the financing option they presented to be able to afford their quote. We received two other quotes from two other plumbers, both were insanely less than the $15k quoted by Mr. Rooter. The locally owned plumber we ended up using only charged us $1,000 to fix the issue, so literally 1/15 the cost of Mr. Rooter. Stay away unless you enjoy overspending and wasting hard earned money.

Sue G.

Mo and R.J. were great. Showed up on time. Had to get parts, but were very quick to get them. Excellent job of replacing a water valve for our new refrigerator and then installed the refrigerator for us and cleaned up the kitchen after. Office was very quick to get them out since we were in the middle of a refrigerator installation that couldn't be done until the valve was repaired. Thank you!

VB L.

BUYER BEWARE. Worst workmanship I've ever seen. Outrageously expensive too. Could not believe my eyes. The work under the sink looked like a toddler did it. It leaked. Three trips to stop the leak. I question if the tech was even licensed. Sure had no clue what he was doing. NEVER EVER AGAIN.

Tracy M.

Mo was fantastic! He was on time and explained our issue well. He took extra time to tell my parents what solutions he would have for their issue. Great customer service and someone you want to help when you have a plumbing need. Thank you Mo!

Barry F.

Don't ever call this company. The WORST service. Lies about what they can and can't do. Excuses of not being able to fix things because they don't have the necessary tools and equipment. Outrageous estimates/quotes. Cancel on your appointments, send technicians that are lazy and lie to you about not being able to do things, can do this because... your house is old, so the pipes are bad, can't get on the roof (when that isn't even necessary), asking the customer if I have a bucket to catch water from the pea trap...

Could go on and on. Called and left a message for management... two days ago. No call or response. Had to take time off work to meet techs, over a dozen calls to check on status of arrival, a no show, an excuse of needing an additional tech to help him... lazy and just full of crap.

Gallagher A.

Beware of price gouging from this company. Over a two-day period, which only amounted to around 45 minutes (if that) of actual labor we were charge $1240.58. All they did was snake a camera through a drain pipe for underground mapping purposes. No sewage, no clogs, just running a camera through an old drain pipe. The camera could only snake up to 150 feet of the drain pipe, so the technician could not go any further. At this point it was almost dark and we needed to open the area where he stopped so he could continue to snake the rest of the pipe. The technician at that time instructed us that if we needed his help once we got it open to give him a call and he would take care of us. The charge for his visit that day was $595.72 for 30 minutes of labor. The very next day we called into their call center to request the same technician to come back out. We stated then that we could not pay that price again and needed the same technician to come back out to finish the job. They said they would have the same technician give us a call since we wanted him instead of a different technician. We never received that call and they sent a different technician out which only worked 15 minutes of labor and charged us $644.86 which was more than the previous visit. The technicians work off of commission so small businesses beware! This company will gouge you!!

Diane M.

Beware beware bad customer service for warranty. Will not call back unless you keep pushing then very rude! Will never use any of these franchises.

Jennifer D.

They came out and had to take the toilet off late at night. He didn't fix the problem and charged for each thing he did. He made a complete mess when putting the toilet back on, and left it. I am sure he was tried, we were also but now I will have to hire a person to come put the toilet back on correctly. Very sloppy work! Thanks