Mr. Rooter Plumbing of Everett

Kerry L.

Fast and efficient service would recommend to anyone that needs plumbing done at a house or business and the price wasn't bad either.

Diane E.

They showed up on time and took care of the plugged main line in just an hour. They also left the area clean and all put back together.

D W.

Just wanted to provide some comments about service we received. Had a slow kitchen drain and slow washing machine drain. First Tech came out and tried for 2 hours to get kitchen sink to work using a snake. Couldn't get it done due to access, said another team would come the following day to sort it out. Second team came snaked washing machine drain and cleared it. Then worked on kitchen sink. Snake also cleared the drain and paid $900+ for that service. After team left I went downstairs and was greeted with water in my basement (I guess that is why the drains were working so well). Called back and team came back to assess situation, at least $2800 more to fix the problem and another day. Not trying to over dramatize, but when you are done looking at your bill of almost $5k, the way things were left at the end was odd (water on the floor and a wide open kitchen cabinet). Understand you had to cut holes in my cabinetry and wallboard but now I have more work to do than was originally discussed (to close up the wall) as the hole is much bigger now. I understand pipes were old and I asked to do 1 additional job which took about 30 mins or less to install two fittings and cost $1000? (the team had the parts in the truck). Been using them for 5 years, will suggest to friends and family to go elsewhere. All this for slow drains. Update as of 1/22/24. Team came back snaked Washing machine drain, still causing overflow. Was told if the snake does not work, then we will need a camera (which is what we asked for at the beginning, but was contacted and told ""you dont need a camera for this job). Called phone number provided and they didn't know how to reach Vinnie (who I was directed to call). Was put thru to Robert Miller (GM) and left a message.

Jaime H.

I have used Mr. Rooter for several projects at many of my properties. Ken has been amazing to work with. They are honest, fix the items right the first time, and are very responsive. The pricing is a little more than the previous company I used, but for the amount of callbacks makes it completely worth it!

Dakota J.

I bought a new home(new to me) and on the third night my pipes clogged. I went down into crawl space and could feel all my waste pipes full until it goes down into the ground and septic.

I called multiple places and non of them answered except Mr. Rooter. I had Mr. Rooter come out the next day since it was 9pm when this happened. Mark came out and unclogged it and notice the inlet baffle to my septic was loose and had a permanent tilt upwards. Mark pointed out he saw a glob of cooking grease come out when unclogging it. He also pointed out a sheen of oil mixed in with the solids. So the previous owners were just dumping whatever down the drain.

Mark scheduled me for the Field coordinator come out the next day to camera the pipes (no extra charge to camera the pipes). Vinnie showed up with the camera and found that the pipe between my clean out and septic was bowing down for for about two feet long(I was there and saw it on camera as he did it) So there was standing water filling up the pipe half way and slowing the solids down where it was easy to clog up.

Vinnie was very nice and professional and explaining what they needed to do to fix it. He gave me an estimate to fix it and encouraged me to get another estimate from another company and that if they beat Mr. Rooters estimate let them know and they'll try match. I did get another estimate and it was a little bit lower but they didn't have the 2 year labor warranty or 2 part warranty, like Mr. Rooter. So I called Vinnie back and sent him the estimate from another company and they matched their estimate.

I didn't get the name of the plumber that came out and dug the hole and fixed the pipe but I got to talk to him and he notice pipe was cracked and broke when he uncovered it. He also notice when they built the house in 2006 they never put crushed rock under/around the waste pipe to keep it from settling(is what had happened to the pipe and made it bow downwards). So he replace the pipe and put crushed rock around it. When he dug the hole, he put plastic down on the grass then put the dirt he was digging out, on the plastic. So when he fixed the pipe, he covered all the dirt up and the hole up with more plastic and put caution cones and fence around it all. We had to wait couple days for the inspector come out and make sure everything was installed correctly(Mr. Rooter dealt with the inspector and it was part of the estimate they gave me). Couple days later I notice the hole filled back in and everything cleaned up.

This was back in November when all this happened and it's end of December and no clogs. Thank you employees of Mr. Rooter, they were nice, professional and explained everything.


Side note for people reading, DO NOT USE AQUA TEST for any septic or plumbing. (MVL INC DBA Aqua Test Inc) located in Maple Valley. Our HOA has them do a yearly inspection and it turns out they were reporting that there was this same problem with the septic from 2007-2013. After 2013 they stopped reporting it. The person I bought the house from has lived in it from 2006 - - 2021. It was never fixed by the previous owner, she doesn't deny not fixing it or couldn't provide any receipt. But since Aqua test for some reason stopped reporting it and our realtors didn't put an addendum 22S in our house buying contract, we got hosed and had to pay for this out of our pockets. Again don't use Aqua test in maple valley.

Jeanette E.

Had them fix leak. Overnight all fittings leaking still. It looks like Frankenstein attacked my pipes! Then the tech sent out to fix it came unprepared even though I sent photos and communications as to what was leaking! Spoke to dispatcher and had a plan for next day with expert tech. Different dispatcher rudely changed everything and extremely condescending and rude. I paid their bill on day 1 and day 4 plumbing still leaks and tech is no show! Obviously upset this dispatcher woman giggled thinking it was funny??? I missed the humor!
UPDATE:
7/7/2021 - Mr Rooter of Everett came back out and honored their guarantee and fixed it completely. No leaks detected after work was completed. PEX was installed and it looks and works great. I appreciate their willingness to come back out at my convenience and get this done. thank you

Amado C.

They showed up on time, they stuck with the problem until it was solved. Same-day service the technician had everything he needed in his truck, pricing was reasonable overall I recommend this company

Jackie C.

Mr. Rooter's technicians are knowledgeable and dependable. I worked with two Mr. Rooter employees, Ken and Alex, on two different days that were sent out to access my problem at hand. Being a first time home owner, and only having lived in my home for one month, you can only imagine the stress and anxiety I was going through. I know it sounds dramatic, but having little to no knowledge about taking care of a home and the responsibilities that come with it made me fear for the worst.

Ken and Alex both ran tests and managed to correctly inform me of what could be causing the problems I was having with my toilet. Both were very thorough and in a matter of two days my toilet was running normally.

I'm really relieved that everything is running normally. I appreciate you guys for helping me out!

Marie B.

We called very early November to get an estimate to install a half bath in an out building. Scheduled for Monday after Thanksgiving 8am-11 but was told we were first on the list. They said they would call an hour before arriving. Waiting waiting waiting after not hearing by 10:30 I called them and was informed they got tied up on earlier call and the new window was 1 to 4 pm. We opted to reschedule for wednesday 8 to 11. Received phone call at approx 8:40 they were on their way and would be here in 15 minutes. At 9:37 I called to find out where they were. Was told they didnt know they would send him a message and get back to me. At which point my husband said enough and we cancelled and we would go with another companyand to Please let him know. 10:15 am the man knocks on our door. They obviously do not care about our time and do not needour money. Very disatisfied. Would have given zero stars if possible.

12 noon update- received a call from company apologisong. Nice to hear from them.

Suca C.

Although I originally had some issues with Mr.Rooter's services, their reaction to my concerns was professional and responsive. They accepted responsibility in resolving the problem and agreed to return and correct it. I was more than happy to pay them for their services, but they refused to charge me. We all err from time to time. What makes a business 5 star is not what they charge, but how they resolve problems. I am extremely satisfied with Mr. Rooter's services and would be happy to use them again.