Mr. Rooter Plumbing of Detroit

Terry W.

Had someone from there company come out and check a blocked sewer line. He said no problem we can fix it it 2 days. 2 days go by. I wait all day i call 3 hours after he said he would show up. They told me he had a huge job and they wernt sure when he would be done. I was a bit confused because the plumber told me he would be here by 1 at the latest. So 6:30 comes around and i finally get a call. Hey we can be at your house in the next 45 minutes. I tell him no its not alright, get me tomorrow morning first thing. They said no can due hes already booked. Well i said do you know when he would be showing up? They said no and thats when i said im going with someone else. This is rediculous. I understand all the 1 star reviews now. There not fake oh and the price they quoted to clear the main line 1957.43. In case you wernt sure on the whole Over charges thing. There not lying.

Lilana S.

HORRIBLE!!!!!!! Price gauging!!! Plumber came out because my hot water tank was leaking & I needed a new one, he quoted me $2450 I agreed because I've never had this happen to me..had a friend come over so I can go to work and when I got to work & told my coworkers the story & price they said STOP THE WORK IMMEDIATELY!!!! I told my friend to cancel the job and the plumber was upset because he didn't get to gauge me like he planned, he then asked for $300 ???? I called the office and they told me the service charge was $50 & when I asked about the $2450 price they said each plumber decides the price points, sooooo when the plumber was asked he said the company sets the price & he was charging $300 because he drained whatever water was left in the tank, 2 minutes of work, well he was given $100 and was told to leave!! Mr Rooter should be ashamed of themselves!! They will be reported to the Pandemic Gauging website!!! Its funny cause their reviews on their website are 5 stars but not on yelp, google or facebook, obviously fake reviews!!!!!!!

renee b.

We were so happy with the service we received today from tech Jimmy. He went above and Beyond. Our outside clean out was located under my husband's wheelchair ramp. Jimmy took it upon himself to remove the ramp with his drill. Did the clean out with Hydro jet got us in good shape and put the ramp back together. We were so pleased with the service. Jimmy needs a raise.

Phil M.

Mr Rooter is a wonderful company to work with!! They were professional from the representatives on the phone to the technicians. The visit was initially set up for a jet service and technician Jason A. determined that only a snake service was required. Jason was very knowledgeable, friendly, honest, and neat. We are so glad we reached out to Mr. Rooter because they were prompt, reliable, professional, upfront with all costs of services and they did not perform any services that were not needed. Thank you for your service!!! Phil M.

Terry G.

Had mr rooter repair main drain line under foundation of house on main line going out to street after they completed the job every time it rained water came into the basement like a running hose. Contacted them and they were very rude but scheduled many appointments to repair it but never showed up. They finally quit responding to our calls this forced us to make the repairs at our expense to protect the property. They took our money and we never got any compensation for the damages they caused. I will never use them again. Very unprofessional and rude.

Jomo W.

Will say I don't blame the company I blame the driver. I was sitting in my vehicle when he arrived with tinted windows. He couldn't see me but I saw him. He tapped on the door, not knock and immediately turned to walk away. Wife answered door told him to go to side to avoid dogs He went in basement for all of 2 seconds and said it would be $324. And had to remove water and some boxes near drain before he could come back and do job, that had been waiting 5 days for the present appointment. I did nothing he said called another plumber and they did the job no problem for a fraction of the cost. One bad plumber has made me never want to use Mr.Rooter again after being only company to ever service my home since I've lived here.

Jeanette E.

Rude dispatcher on July 4th. Unprepared. No sense of urgency after being here twice and they still leak! If I could give zero stars I would!

Lashon C.

Very fast Professional service. Keith H completed everything within the time frame that he gave, very friendly and knowledgeable about my repairs thank you.

Rosie J.

On 3/24/21 we called Mr Rooter to install a new water heater. My husband had already put the water heater in the basement 2-3 feet from the old one. We were given a price of $1,100. My husband informed the technician that his services were not needed. My husband installed the water heater. THIS COMPANY OVER CHARGES.

Jenny M.

I called Mr. Rooter today after being ignored by all other quote inquiries yesterday via Yelp. They said someone could possibly come out today. About an hour later they called and said a tech could be here in 30 minutes. Brian was professional, wore a mask, got right to work and was finished in about 30 minutes.
Great experience all around. We will call again when we are ready to have our shower hardware replaced in a few weeks.

Thank you for the swift response!!