Mr. Rooter Plumbing of Detroit

Pam M.

Great service, very prompt, even called back to say they would be earlier than they said. Jason, our tech, was polite and explained what would need to be done. Completed the work and cleaned up when finished. Happy that the other company we called couldn't come until the following day or we probably wouldn't have called Mr. Rooter. Glad we did.

David S.

Fast, friendly and very knowledgeable. He cleaned drains well, cleaned up after himself and gave me quite a few tips on ways to keep it flowing well. (like certain things NOT to put down the disposal) Highly recommend Mr. Rooter !

Chris S.

Needed to have my septic line inspected and cleaned out. Called Mr. Rooter, scheduled arrival was next day between 8am and noon. I got a hang-up ""accidental call"" around 10:30. When I called it back they said the technician was running a little behind. I received another call around 3:00 saying he was about a half hour away. I reluctantly said yes, send him. He arrived and was friendly, however he couldn't do anything because his camera was broken and he didn't want to blindly start grinding. He listened to what I had to say about the problems I was having and bet his check that approximately 15 feet of line needed to be replaced and looked in his book for a price. He said it would be right around $950. I thought that sounded pretty reasonable but wanted the camera proof. He promised to be at my house the next day by 11:00am at the latest. Whatever..... The next day comes, I get a call and they say technician is coming blah blah they're on time. Different guys show up, they grind out some roots and run a camera down there. I was then told that replacing that section of line would be $3500. At that point I basically stopped listening. How can they be that far off in their estimates? Whatever the price is, I'm not using Mr Rooter. I have no reason to trust them and I'm disappointed that i paid $290 for a half hour of cabling. I feel ripped off and lied to. I'll never call them again and I'll likely replace the broken section of septic line myself for under $100.

Sanders B.

Lousy. 2 days in a row had me wait for 6 hrs. to call and say they can't make it....actually I had to call them first to learn they weren't coming. Zero stars for zero service.

Chris T.

This was our 1st time hiring a plumber since being new home owners of 3 years and we were very skeptical as we are with all service related companies, but we ended up really impressed! The Mr. Rooter associate (Roy) was very knowledgeable and within seconds knew what our problem was. We had sump-pump, drainage/stoppage issues in our basement storm drain system. Roy provided us great advice and many options. He thoroughly explained the 'what' & 'why' of it all and walked us through all the troubleshooting. He wasn't pushy at all and quite candid. All issues were fixed and we are confident now to start new building projects in our basement. We will definitely call this company again for future services. Thanks Roy!

N G.

Theives! The plumber came to snake a drain. He showed me the price in the book to do the job. I said ok. I then produced a $50.00 coupon i had from their website. Which turns out isn't really a coupon. He said that if I used the coupon the he had to add $47 to the total then apply the $50 coupon. WHAT! Fine. He did get the drain fixed after a couple of hours. They get a star for that. When my husband called to complain about the coupon he was told that plumber had discounted the price and waive the service call fee which he never said anything to me about the original price WITH a service call. He showed me the price in the book. I would have thought the $50 was off of that price. In addition, my bathroom was trashed once he left. Removing the toilet can be messy but there was grease and debris all over the sink, walls, floor. I don't expect him to clean my bathroom but at least take some care when doing the work. As difficult as it is to find a decent plumber do not resort to Mr. Rooter. Just take the time to do it yourself if you can.

Will C.

It's an hour outside the window when someone was supposed to be here. Not even a phone call. Untrustworthy. I will call someone who can keep an appointment, or at least call and explain that they can't.

Update: Finally called 3 hours after the window they gave me. Why bother? If you're going to be late, make the call when I'm sitting at home waiting. . .

Crystal M.

Disappointed. I made an appointment about a week ahead of time for 5:30pm in the evening as I do not get home until 5:00-5:15pm. I also mentioned this while scheduling. The day of my appointment I received a call around 3pm asking if I would be able to have the service person come early because they were in the area, I said that I could not because I was not home. 5:30 rolls around...nothing...6:00 rolls around...nothing....6:30 rolls around and I'm a little frustrated and call. When I called they said, yeah, they are held up at another job since you were not able for them to come early, they took another job. Newsflash - I thought I had a scheduled appointment?? Anyway, the receptionist was rude and I will not deal with a company that can't even have the respect to call and let me know they are running late. There are too many of these types of companies out there to be giving bad service. Will never go back or recommend.

Robert B.

Called Mr Rooter to clear a clogged discharge line. The technician was very nice, but he misdiagnosed the problem (a pipe hanger had pulled loose, allow a pipe to sag). Instead of hanging the pipe and snaking the clog, he quoted over $400 to ""repair"" the pipe. He then left me with no working plumbing and bathtubs full of sewage.

I requested a call back from the technician to address this and never received one. I called corporate and was told a supervisor would call me back. I eventually called a local plumber (City Sewer in Saginaw). They responded promptly and fixed the problem.

DO NOT USE MR ROOTER!

Katie R.

Charged $475 AN HOUR to run a space heater in my crawlspace. Took advantage of me because I'm a girl. Average charge quoted from FIVE other companies was $150. I'll do my research next time!