Mr. Rooter Plumbing of Dallas

Rosemary R.

Took advantage of senior citizens we requested a rooter for a backup. They insisted on sending a camera down the line. Costed $600. Didn't clean the line said it would just get caught again and wanted 3 grand to fix the pipe plus a membership with them. Beware.

Brandon L.

Beware! These "good reviews" are fake! See their Yelp reviews and the Better Business Bureau before hiring these guys. They are a total scam! It cost me approximately $1000 for them to basically come out and break my toilet.

I called them on a Saturday evening as a toilet sewage was coming up from the drainage and going into the shower. I talked to an answering service that said it would be $90 for the plumber to come out, however they would apply the $90 towards whatever needs to be done to correct the issue. 2 hours later, I get a call stating that the answering service was wrong and that it is approximately $180. So, by that time it was too late and no other company was answering their phone. The plumber goes out to the property and calls me back after inspection and states to me that they don't get up on the roof for cleanouts as they needed to go thru the air stack to do the clean out. Therefore, he wanted to charge me $180 just to come out and tell me that. He then gave me a different option that would cost more expensive of removing the toilet and cleaning out the drain for a total of $780 for an hour (additional fees if longer than an hour). By that time, I had no option but to go with it because he was going to charge me $180 just to tell me that they didn't get up on the roof.
Now get this, approximately 20 mins later, the plumber calls me back and states he broke my toilet and that he would credit me approximately $100 for breaking my toilet (which ended up costing me an additional $300 to replace and install a new one).
Lastly, 3 days later, we start to have the same issues with the drain and had to call a different company to come out and do the job correctly. After the new company did the cleaning, I paid them to camera the drain to make sure that the only issue was a clogged pipe. It came back that the issue was a clogged pipe and that Mr. Rooter did not fix the issue.

So basically, it cost me almost $1,000 for Mr. Rooter to come out and break my toilet. You have been warned! This company is a complete scam!

Steve E.

Running toilet. Thought we had a leak somewhere. Brian at Mr. Rooter came out and in seconds discovered it was the flapper. How could that be? We had them all switched out last year by another company. Well, Brian was right. No more surging toilet. Thank you.

Thomas M.

I called about 9 AM on a Monday morning and Armando arrived in 1 hour. Armando and Jacob completed an installation that I could not finish. They were very courteous, pleasant and efficient. I believe the cost was reasonable and will for sure remember them in the future. Thanks Armando.

John L.

Wish could I rated lower. Really overcharged me for fixing a broken pipe. I am new home owner and the tech named Ben really took advantage of that. Made everything sound more awful than it actually was. Price increase significantly too after the job was done and estimate was given. Charged me more than 3.6k for a valve box assembly and digging up less 2 feet of dirt. Then went on to tell me I have a massive root problem and try to convince me to clean out the pipes for more than 1k. Talked to other plumbers to confirm issues and prices and all came in at a much lower cost. I do not recommend at all.

Elizabeth J.

On a Saturday morning my 88 year old parents had a clogged toilet. Our normal plumber wasn't opened. I contacted Mr Rooter. Isaac came out to my parents house, I met him there, and he charged $438.29 to remove the toilet and "fix" the clog. He then left an estimate for $23,357.87 to change the plumbing from cast iron to PVC, should we want to do that.

Ten days later the clog returned. I asked Mr Rooter to return and they don't warranty their work. Our plumber came out and found that the "band aid" Isaac did for $439.29 did nothing because the problem was elsewhere in the plumbing.

I paid our plumber $1625.00 for an actual repair.

At no time did Isaac indicate that what we were paying for was a $439.29 band aid and he tried to up sell the change to PVC as a suggestion, not a need. Mind you, he said holes would need to be made in the house for all of this.

I've ask for a refund of the $439.29 to which Leah McGaughy replies quite rudely that they would not give my 88 year old parents.

The absolute worst scam of a plumbing company ever. DO NOT USE THEM!!

Jessica B.

Oh my goodness anybody who gives the company a bad review is crazy!! My insurance didn't want to cover a lot of the price. My insurance company didn't want to cover all of it and tried to get out of it. After they spoke to them we got additional 25% out of them and barely came out of pocket!! The crew that works for Mr. Sinatra was nothing but the best and same with their water damage company. They did so much! I will always recommend them and use them in the future! They might be more expensive then others but you get what you pay for. 100% worth it they have 100% best interest for the customer! Even came and checked on me on their off day! You ever need them ask for Mr Sinatra!!

Catherine C.

Do NOT use this company! Our toilet was blocked. They charged $205. It clogged 9 days later. They said they would charge me again to come back out. No apologies, only excuses about that we have bad pipes. However, we have never had a problem until now. I wish I would have checked the reviews on here before hiring them .... I see that almost everyone has had the same issue with them. Don't make the same mistake we did!

Ashleigh B.

I recently called out a plumber from the Dallas/Farmer's Branch Mr. Rooter location. They sent a man named Pascal out. He was called to fix a shut-off valve and hook up a kitchen and bar faucet. Although my house is older, there are no other kitchen/bar plumbing issues. Pascal came back to me with an egregious $3000 bid to replace pipes under the sinks. I politely declined, but I asked him to please fix the shut-off valve because I would have to pay a service fee anyways. He charged my a $249 fee to fix the valve. I just received an estimate from another company to fix 2 valves for $50 total. The $3000 estimate and the $249 charge to fix the valve are both absolutely ridiculous. I feel taken advantage of as a female customer, and this has really reflected poorly on Mr. Rooter. After I turned down Pascal's $3000 estimate, he was rude, passive-aggressive, and even went on to speak poorly of me in Spanish to other men working on a project in my home. Little did he know, I am bilingual and also speak Spanish. I do not think he expected that because I am not of Hispanic heritage. I do not let just anybody in my home, and I feel very taken advantage of and disrespected by your plumber. The way that he spoke about me with other people working in my home is absolutely unacceptable. I am very disappointed and would like a refund. If a full refund isn't possible, I would like all but $25 refunded, as that is what the true cost to fix the valve should have been. I do not wish to pay a service fee for a man who came in my home and took advantage of and disrespected me.

Amy D.

The technician diagnosed my toilet as needing a new floating bulb and rubber stopper. The company refused to offer those repairs separately. I would have to pay to "rebuild" the entire toilet tank instead. I was quoted over $350 for those repairs. I even called a manager to ask them to reconsider.

Since then, I received a second opinion t. Turns out, it needed the $3 stopper replaced. It took less than 15 minutes to complete the repair.

So, the technician exaggerated the problems and the company took advantage of the circumstance to demand an entire and unnecessary rebuild of the toilet at an exorbitant price. I am sure the thinking was that I had already taken the time to schedule a visit and would have to pay the service fee in any case. I bet most people go ahead with the unneeded and overpriced repairs to avoid wasting more time and losing money on the service charge. That is a deceptive business practice.