Mr. Rooter Plumbing of Dallas

Jessica B.

Oh my goodness anybody who gives the company a bad review is crazy!! My insurance didn't want to cover a lot of the price. My insurance company didn't want to cover all of it and tried to get out of it. After they spoke to them we got additional 25% out of them and barely came out of pocket!! The crew that works for Mr. Sinatra was nothing but the best and same with their water damage company. They did so much! I will always recommend them and use them in the future! They might be more expensive then others but you get what you pay for. 100% worth it they have 100% best interest for the customer! Even came and checked on me on their off day! You ever need them ask for Mr Sinatra!!

Catherine C.

Do NOT use this company! Our toilet was blocked. They charged $205. It clogged 9 days later. They said they would charge me again to come back out. No apologies, only excuses about that we have bad pipes. However, we have never had a problem until now. I wish I would have checked the reviews on here before hiring them .... I see that almost everyone has had the same issue with them. Don't make the same mistake we did!

Ashleigh B.

I recently called out a plumber from the Dallas/Farmer's Branch Mr. Rooter location. They sent a man named Pascal out. He was called to fix a shut-off valve and hook up a kitchen and bar faucet. Although my house is older, there are no other kitchen/bar plumbing issues. Pascal came back to me with an egregious $3000 bid to replace pipes under the sinks. I politely declined, but I asked him to please fix the shut-off valve because I would have to pay a service fee anyways. He charged my a $249 fee to fix the valve. I just received an estimate from another company to fix 2 valves for $50 total. The $3000 estimate and the $249 charge to fix the valve are both absolutely ridiculous. I feel taken advantage of as a female customer, and this has really reflected poorly on Mr. Rooter. After I turned down Pascal's $3000 estimate, he was rude, passive-aggressive, and even went on to speak poorly of me in Spanish to other men working on a project in my home. Little did he know, I am bilingual and also speak Spanish. I do not think he expected that because I am not of Hispanic heritage. I do not let just anybody in my home, and I feel very taken advantage of and disrespected by your plumber. The way that he spoke about me with other people working in my home is absolutely unacceptable. I am very disappointed and would like a refund. If a full refund isn't possible, I would like all but $25 refunded, as that is what the true cost to fix the valve should have been. I do not wish to pay a service fee for a man who came in my home and took advantage of and disrespected me.

Amy D.

The technician diagnosed my toilet as needing a new floating bulb and rubber stopper. The company refused to offer those repairs separately. I would have to pay to "rebuild" the entire toilet tank instead. I was quoted over $350 for those repairs. I even called a manager to ask them to reconsider.

Since then, I received a second opinion t. Turns out, it needed the $3 stopper replaced. It took less than 15 minutes to complete the repair.

So, the technician exaggerated the problems and the company took advantage of the circumstance to demand an entire and unnecessary rebuild of the toilet at an exorbitant price. I am sure the thinking was that I had already taken the time to schedule a visit and would have to pay the service fee in any case. I bet most people go ahead with the unneeded and overpriced repairs to avoid wasting more time and losing money on the service charge. That is a deceptive business practice.

Prathamesh J.

Mr. Rooter Plumbing of Dallas made an overcharged my credit card by $439.79 without my knowledge, consent or approval.

I had called up Mr Rooter's customer service on August 15th for coming out and diagnose a plumbing issue at my property at 2021 Macao Pl, Plano, TX. I don't physically live at the property. I had asked on the phone about the Trip Charge fee and I was told it was $99.50. I approved the "Trip Charge Fee" to the person on the phone to send out technician to come out, assess the issue and recommend solution and offer quote to fix the issue. I had specifically instructed that any repairs should be done only after my explicitly approval and is contingent on the amount quoted for the repairs by the technician. My tenant reported that the plumbing technician did come out on August 15th, did some work and left. But the issue remained unresolved. I was NOT informed as to what the issue was and was NOT provided information on the quote to do the repairs either by phone or email.
Few days later when I checked my credit card statement, I noticed a charge of $538.79 from Mr Rooter. I had only authorized Trip charge fee of $99.50. I did not receive any email quotes/phone calls from technician to discuss quotes for any work performed. Hence any charges above $99.50 are unauthorized and should be reversed by Mr Rooter.
This business has fraudulently charged my credit card without my authorization or signature and is now refusing to refund the unauthorized charges.

T W.

I called the hotline at 6am, requesting emergency service and was told I would receive a call as soon as the technician started at 7am. 24 hours later and still no phone call. I would never recommend this company to anyone - terrible customer service and not dependable.

Frances W.

Plumber named Brett to the house and gave me an estimate for water heater repair and when I asked for an itemized break down on parts and labor, he stated he did not have access to the price of parts and labor. He was a flat rate company that charged per task, and invoices for parts went directly to the office and he did not have access to that information. He then raised his voice/tone and told me that I could just call another company if I was not satisfied. I felt he talked to me that way because I was a female. Very humiliating. I paid the service call fee. Very unprofessional. I would less minus stars if I could.

Kay T.

My home was serviced today and the technician fixed the issue but was rude, condescending and combative with me in my own home. He was annoyed by the fact that I asked questions and was unprofessional in every way imaginable. When he left, I was more disturbed by his lack of professionalism, hostility and horrible attitude than I was about the almost $500 it cost me to fix what appeared to be a simple issue. Save your money and call another company. Horrible experience.

Asta D.

Very disappointed with their service. I had one of your Technician out about 10 days ago to unclog the toilets, charged me $400! Last Tuesday, another Technician came out to unclog the toilets again.
They are still getting clogged. Problem not fixed and I paid $400 for nothing! This should be refunded to me, so I can call a company that is capable to fix it.

Michelle N.

Brett Swensen quickly found our clogged sewage line issue and had it fixed in no time. He was extremely nice, never tried to sell us on anything else and was extremely honest.