Mr. Rooter Plumbing of Cook County

Hannah D.

Mr. Rooter is awesome! They fixed our clogged drain a couple of months ago. Mr. Rooter focuses on quality and doing things the right way, not the cheap way. I understand the reviews here for high quotes, but me personally I would rather pay a little more to get better service!!

Jennifer F.

If I could put a negative star, I would.
Congratulations Mr. Rooter - you officially suck in our book - you're a laughing stock here. I called to schedule a consult, and the representative came within the same day! It was fantastic and my boss was so happy. Then came them actually having to do the work... they didn't even listen to the directions that were provided by my boss (who actually KNOWS THE BUILDING) and ended up wasting our time. THEN when I called to discuss what happened, they admitted to their error and said they would come back the following weekend (which was this past weekend the 6th). Well surprise surprise to me! They didn't show up, they didn't call, they just decided our business wasn't good enough for their time. Now I know why my coworkers all told me ""Don't use Mr. Rooter""; ""They never show up when they say they will""; ""They always make the situation worse... if they ever DO show up""
You guys should just shut down - you're not doing anyone any favors!

Jeannette H.

This company does not treat or promote what they say on their web site. They do not tell you up front the extensive costs of their billing process. They mislead you up front by pricing a camera and a sewer rodding service as two different prices. The costs came out to $405.20. This was suppose to include one hour or more of sewer rodding. The person they sent me was chronically ill and after 25 minutes of sewer rodding, he gave up and said there is nothing more he can do. The next day, they wanted to proceed with the next step, which was jetting, and they are charging double the amount than other companies. They do not tell you up front that jetting costs $1,500.00. When other companies run from $780.00 to $980.00. Therefore, after they stole $405.20 for 25 minutes of sewer rodding and a 10 minute camera view.

This company is independently owned. I spoke to their corporation who tried to contact on my behalf, but were unsuccessful. Then I tried to contact their person who did this to us, Aileen, who does not want to return my phone calls. This is sad because all I wanted was to be priced justly and not overpriced for a job that was never completed or rendered.

I wish to give this company not even one star, but unfortunately, I have to select one star to submit my review.

Denise S.

Would not recommend. Technician did not perform quality work, damaged other parts of my home (piping and exterior), told me I needed new pumps when in fact I Didn't, had to constantly call their company for follow up to get matters handled, and yet I ended up with more damage after their work than I started with before even calling them. Inconsistent service. Do not trust this company, shotty work and seem to just be out for a buck. Their service does not match up to what they claim they deliver on their website. No diagnostics, no ""options/alternatives"", no troubleshooting, no root cause analysis, just jump to the most expensive ""solution"" and end up doing more harm than good. I'm still left with damage to my home because of these people, and that's after they dispatched someone 4 times (3 different people) that was a relatively simple fix 1 HONEST and KNOWLEDGEABLE EXPERT could have fixed in one visit without causing damage to my home.

Natalie H.

1 star cuz I can't assign 0. Don't work with this company, they are misleading and not responsive. They came out for an estimate for repairing our drain tile and never followed up with us. They collected over $500 and didn't tell us anything we didn't know. Called a week in a row to speak to customer service or management, had to call several times to get follow up. The lady I spoke to was rude and condescending. Horrible company, save your time and money and go elsewhere.

Beth D.

Needed drain Rodded and after evaluating tech told us we needed the $800.00 rodding. Tech did not have the equipment needed & had to go back to the shop for it. After returning with the piece of equipment he tried starting it & it would not start. So it was a wasted day and cost $209.00. Also had to supply a bucket and ladder while he was in our home as he did not have those tools. Will never use this company again.

Donielle B.

If you're having plumbing issues, I would suggest your calling Mr. Rooter. The technician is excellent. He had years of experience working on older homes. He was not flummoxed by the age of our pipes like others have been. He was in an out in less than one hour and provided me with a pro clean product to use in order to maintain my drains each month.


I would definitely recommend Mr. Rooter to all of my family and friends and to you, too.

Parth R.

I would not recommend them if you are looking for small repairs or work or sump pump replacement. Look for local plumbers on yelp or angieslist. I did get sump pump replaced with them (should have looked up local plumbers) Work was good, technician showed up on time and was really friendly. ...but just to install Sump Pump it's $250 (this is just installation price it's additional $$$ if you get new sump pump from them as well) I supplied my own new Sump pump and paid $250 just to install which is 15 minute work that's way too expensive.

Blinding E.

Terrible.  Don't even deserve one star.  Inexperienced employees.  They refuse to refund charges after completely bumbling a repair.  Avoid.  TOTAL RIPOFF!

Gail A.

It was great working with Chris and the other folks from Mr. Rooter. They were friendly and we and our home were treated with respect. We were given a clear estimate up front. We were able to supply the fixtures of our choice. Our requests, however small, were honored. Our questions were answered. Old fixtures were removed and our home was left as clean as they found it. Dealing with plumbing is often not fun, but this was a very pleasant experience.