Mr. Rooter Plumbing of Contra Costa County

Cindy P.

After losing my plumber of many years I was nervous about using a new service, especially during COVID. I cannot say enough good things about Mr Rooter (Corky). Not only was Corky very conscientious wearing a mask, booties, gloves he was also friendly, polite and totally forthcoming and honest. He went above and beyond in replacing my broken faucet/garbage disposal. I trusted him completely. Mr Rooter will be my go-to plumber from now on.

Jenn S.

This rating is based on customer service received from Dawn. She contacted me regarding an email that was mistakenly routed to the Contra Costa service area (her office is in Fairfield).
As I was explaining my situation regarding another franchise, she continued to cut me off and interrupted me during the conversation. Very rude and poor customer service skills! No excuse for talking to consumers that way. Horrible!!!

Lonarice W.

I had a huge pluming problem Saturday woke up to water running I jump up run to my bathroom water running out to toilet every where.. I start to panic.. once I got the water turned and cleaned up all that water.. I contacted my home warranty company.. that I had just gotten thank God. Unfortunately they had no one till Monday. So I started calling around . I got the dispatcher for Rotorooter and said he could have someone out in an hour. A very nice man by the name of Niko Garcia showed up.. OMG he was amazing he totally explained what he needed do how it would be done and said he was going to his best to save me as much as possible.. and we all know a plumber on the weekend is not cheap.. but I must say really did a good job and saved me some money.. I totally recommend Niko Garcia

Josh R.

Got a repair done on sunday which turned out to be faulty and started leaking tuesday. Called the office and was told we were the second job for wednesday. A technician showed up at 1:30, taped over the leak and said he would be here first thing thursday morning. Thursday morning we call the office again asking where our technician is and we were told again that we were not first priority. From my point of view it seems like were last priority because they cant make any more money from us since we already paid. It seems unprofessional to perform a faulty repair and then just leave customer waiting with no water while they help others.

Ali S.

Edward and Jason were extremely helpful and transparent. Gave me different options to think over and walked through the process step by step. I would refer them both to friends and family.

Lisa M.

Corky came out exactly when scheduled and replaced my toilet in around an hour. Great customer service. I highly recommend.

Tricia K.

Jason Griffin, Service Professional, arrived on time, very polite and did a marvelous job of our water line break. He also reconfigured the line so we would have no more problems.
Thank you Jason!

Kathy S.

I had 3 estimates for my trenchless sewer line replacement. Even if Mr. Rooter hadn't been the best price I would've gone with them. From the first moment with Joan on the phone to the Field Manager, Tom Erasmy who arrived (on time!) for the estimate, to the actual project workers, every person on this project was downright exceptional. Thanks, Mr. Rooter! I have already recommended to a contractor to use this service.

Kathie M.

Edward the guy that came out was good about clearing our sewer line but the problem was that the city had come out to fix the water lines a week before and we suspected that they had broke our sewer line. Well I had called the city to come out to check and see if it was there fault. Edward intercepted the city supervisor behind my back and told him that the line was clear and that the city needed to do no more. Edward told us he could fix the sewer line for 7,000. Well the line backed up again so I called the city and they dug up the street and discovered that they had broke the sewer line when they were digging for the water line. That's when the city supervisor told me that Edward had sent him away saying that the line was clear. These guys are crooks we paid 312.50 Edward said he would email our receipt but he never did he said he would write us a letter explaining the problem so that we could give it to the city and he didn't do that either. Now I know he was just trying to sell the sewer job for 7,000.

Kathy C.

Joan is just awesome .. very calming and just a really nice woman to talk to and super at scheduling my service needs ! Thanks Joan . It was a pleasure ! You need a raise