Mr. Rooter Plumbing of Cleveland

Bret N.

Called them in for a cleaning and root removal. One guy sat in the street for 2 hours and played on his phone. The guy feeding the hose from the outside is knocking the potted plants over. They tell me I need the whole line replaced then he wants $500 to "" mark the line"" in the yard to do the estimate. He ends up doing an estimate anyway when I tell him I'm not paying for an estimate. Then he says I need to replace the water line also.
I told him I need 1. Scope of work with exact locations of pipe that is non- reparable and he needs to call the city for permits and if they will do a new tie in.
Spoiler alert: I know more about excavations than he does. He never got back to me with an estimate because he knows the pipe is not in need of replacement.

Linda L.

Called them for water spraying from shut off valve on the basement toilet. He was SOOOO disinterested in this job. He told us it was a problem out on the street and it wouldn't be worth fixing. Are you kidding me? It's the shut off valve!! Called another, real plumber for the repair.
Idiot.

Erin L.

Mr rooter wanted to charge 700 to put the camera down the drain to see what the issue was. Keep in mind if the pipe needed snaked that is not included. My quote for camera and possible snake was 1,000!!! I called another company that came out the next day with the camera, they found roots snaked the line and we paid 350 total. Mr rooter is so unbelievably over priced, wouldn't recommend.

Kathy M.

Loved that they were able to get out to us the next day! Mike wore his mask and booties when he came inside. He was friendly, explained everything and was able to get us taken care of same day. We have used this company on a few different occasions now and the experience has always been a great one!

Rena O.

Called on a Saturday to set up and appointment to have my garbage disposal services as it stopped working. I was shocked when they said they had an appointment later that morning. I loved that they sent me an email with a picture of the plumber before he came and called to let me know when he was on his way. Mike was fantastic and tried to fix it but In the end, we had to replace it. It was done in no time and was happy about the price. Next time I need a plumber I'll call Mr Rooter!

Michael M.

I had 2 appointments in one week for a simple hot water heater estimate. Both days was given a 2 hour appointment window and no one showed up. I called them both days and they apologize and said someone was going to come sometime. I cancelled appointment the 2nd time this happen.
This company should give the customer a courtesy call by letting them know if they are running late

Russ B.

Paid them $900 a week ago to come out and install a garbage disposal. Within a couple of days, water in the drain started backing up; if I turned on the disposal, it would spit up water. (The only thing I put down it was strawberry tops.) Within a week I had four inches of standing water in my sink. Same guy came out, insisted it was a problem with my pipes, wanted to charge me for snaking them out. I've lived here 22 years, never had a problem with the kitchen sink. I told him I wasn't a big believer in coincidences, and I wasn't going to pay him to fix a problem he'd created. He said, ""Talk to my manager,"" and walked out. Left four messages for the manager, never heard back from him. Terrible people to do business with. Wish I'd seen the other 1-star ratings here before I hired them.

A J.

Mr. Rooter did some work for my elderly parents, including a new sink install. When I saw the bill, I was shocked to see they charged them over $900 to install a basic Home Depot sink. I called the company, and was told a manager would call me the next morning to discuss. Nobody called me, so a few days later I tried again. I had to wait another couple days after that before a manager called. I explained the situation and he claimed the price for the sink was accurate. I asked if he could provide an approximate breakdown of cost for the sink versus labor, and he refused. I asked for the make/model of the sink installed and he said he didn't have that info in front of him. I asked if he could get it and email it to me the next day, and he said yes.

He never emailed me, so the next week I had to call yet again. When I finally got the manager back on the phone, he still refused to provide a price breakdown and claimed he had no way to know what sink they installed, but that they reviewed it and determined they 'accidentally' overcharged my parents $300. No apology, no explanation - like it was no big deal to wildly overcharge an elderly couple who didn't know any better. I would NEVER use them again, and strongly suggest nobody else does either.

Tim W.

Back injury forces me to not do everything I want to do. I had 2 shut off valves that started to seep and wanted them replaced. I also had a 90 degree fitting from 3/4 - 1/2 needing replaced. All items visible and nothing in the way. I had the 2 valves and 6 unions and 6' of 1/2"" copper, torch, solder and flux. They quoted me over $400 and that was a discounted price. I purchased all the items a month ago right before my injury. The tech was a nice guy and I could tell he was interested in job, but looked discouraged prior to giving me price. I spent $37 on material and this took me about an hour to complete with my messed up back. Be careful who you choose, I told the tech that I called them because I met one of the employees and he seemed genuine, I also told him I never hire anyone bcuz most are way overpriced, overrated and very shady.. I muddled through the pain and saved $374. No Cool and not good business. Even the tech said that he understood and hears a lot that they are a lot higher priced than others.

Samantha T.

MR ROOTER TRIES TO TAKE ADVANTAGE OF YOUNG FAMILIES IN WILLOWICK.

My husband and I had food and water backing up in our basement when running the dish washer and using our kitchen sink. We called Mr. Rooter last Sunday for a free estimate and were told we needed a new sewer line replacement. After being convinced that they needed to snake and jet our main line that day we were told if it happens again we need to immediately have our main line replaced or it could end up collapsing. Last night we figured out ourselves that it was not the main sewer line that was backing up like Mr. Rooter tried to convince us but the piping in our kitchen that had a clog. After dinner I ran our dish washer and noticed water again coming up in our basement, my husband and I agreed that this did not make sense, since Mr. Rooter had just snaked and jetted where they said the issue was coming from 4 days prior. We tested our toilets, shower and bathroom sinks and were not experiencing this issue. I called Mr. Rooter again last night and said I felt we were being taken advantage of and they were not being honest. A different supervisor was sent out to our house and agreed it was not the main line that was causing our problem but grease in our kitchen pipe. If we were given accurate information and not scared into having our main line jetted this is something we could have handled ourselves. Instead were robbed by Mr. Rooter and paid just under $1000 to ""fix"" what we were convinced was a much bigger issue.

Bill Spreitzer was sent to our house before anything was looked at. I later found out that Bill reports directly to Steve Kelly who is the Excavation Specialist for Mr. Rooter. Before anything was looked at Mr. Rooter decided they wanted to sell my family a $7,000 new main sewer line and dig out our front yard instead of being an honest company and finding the real issue we were experiencing. When we expressed concern about affording such a big unexpected expensive Bill gave us his spiel on their financing program. Bill and a technician were at our home for hours pushing and convincing us we had this huge expense coming up. Instead of testing the pipes and checking our kitchen like professionals should, Bill wrote in our notes that we were having a problem when running our clothes washer, which is not true. We even laughed about our dog trying to snack on the food coming up in the basement. I'm not sure about anyone else but I do not keep food in our washer and dryer.

It is well known that houses in the Willowick area have clay pipes and were built in the 50's. Of course there will be some cracking, this does not mean they need replaced immediately or that it is causing a problem in your home. Mr. Rooter targets young families who they think do not know better and uses this as a business strategy to get as much money out of you as they can. They try to take advantage of our community by scaring their customer into thinking they need a new sewer line. Bill told us after we were convinced that we needed to have our main line snaked and jetted that if it backed up again we needed to have it replaced quickly because it could collapse. Of course Mr. Rooter knew it would back up again because they did not fix the real problem in the first place. Do not let this company lie and take advantage of your family like that did ours.