Mr. Rooter Plumbing of Cleveland

Edward H.

We had a 10:00 am - 12:00 pm appointment with a plumber on 7/11/19. We received a call from the office that the plumber was behind but will still come later. Several hrs later the office called again to say plumber will not be able to make it and asked if we could reschedule tomorrow 1:00. We said yes. So the next day since we had time in the morning, we went grocery shopping. Came home at 12:00 pm, there was a phone message from the office that plumber was at the house about 10:30 am and no one was there. We called office back explaining the appointment was at 1:00. Rep said since we missed the plumber, we would have to reschedule again next week. It was not 1:00 yet and that was our scheduled appointment. Rep said we had to reschedule. We asked to speak to mgr & he said same thing. So we waited most of the 1st day with no plumber and the 2nd day the plumber came at an earlier time than the scheduled appointment. Even though there was still time, they would not send him back at the scheduled appointment. We cancelled Mr Plumber and will find someone else.

Jennifer F.

They came out to fix my ceiling and they put MY hand towel in MY trash can. Now not only do I have a leak in my ceiling, I also have to wash my hand towel. This throws an unnecessary inconvenience in my day because they are taking so long to fix the leak I don't even have water to wash my hand towel.

Taylor M.

Such a terrible experience with this company. I totally get plumbing problem and jobs can take a while but I wait 3 and half hours TWICE. This was in the evening and my time frame for someone to come was 6 to 8, this was already rescheduled from morning because they were running late then. Some one had called me at 7:30 to tell me someone was coming and they didn't forget about me. At 9:30 at night I called and they said ""oh no one called you to tell you we aren't coming tonight."" Today my time from was 9 to 11am. It's noon and no one has even called to tell me they are coming. I called and they said someone would be here within the house. I asked to speak to a manager, which is the second time I've asked to talk to a manager and still no one has called me. This is the worst customer service. Terrible time management. I've never been so annoyed with a company.

Kathy T.

I have used Mr. Rooter to service my clogged drains a couple times and they did a great job in a timely fashion, so when my kitchen/laundry room drain clogged again, I called to schedule service and they gave me an appointment for 6-8 pm the next day. They called twice during the appointment window to assure me that someone would be coming as soon as they finished their current job. Once 9 pm rolled around, they called and said they would need to reschedule for the next day without even an apology. This happened two days in a row, except the second day, they didn't even bother to call at 9 to say no one was coming. When I called to complain, they offered $50 off the service. Well, I already had a coupon for $58 off that couldn't be combined with other offers, so that was no discount. This poor customer service lost my business.

Doug S.

Had them in to replace a valve on my water heater due to a slow leak. Found out it could not be fixed. The guy who came was very nice and helpful but when he quoted me on replacing the water heater it was outrageous. Called another provider and I am getting a new one installed for almost half the price. Sounds like gouging to me. Guess I should have listened to the reviews here on Yelp.

Michelle K.

We called them to look at our hot water tank that had possible damage due to a sewage backup that happened in our basement. Within minutes of looking at it, the plumber said it wasn't fixable. He didn't even try to assess if there was any water damage. Then, to make it even worse, quoted us $1900 to replace it and said our current setup wasn't up to code (which is a lie).

Rebecca N.

If I could give this company ZERO stars I would in a heartbeat!! You are out of your damn mind if you call these people for any plumbing you need in your house. If you deny services with them.. (we denied cause we could not afford the amount they wanted to charge) they will apparently call the cops on you making up LIES claiming you have drugs in your house... WTF!! You have to be kidding me... I'm seriously cracking up at this. Well nice try Mr. Rooter I wish you the best in your desperation of services we will NEVER be calling again.

Matt D.

If I could give them less then 1 star I would. I hired them on 10/22 to install a bathroom fan roof vent. On 10/24 I was able to get on the roof and see the work. IT WAS TERRIBLE! They installed vent wrong (see picture) the vent flashing was installed over the shingles and covered in tar. 10/25 I called them and they scheduled the same technician to come back out that same day. I left work early and arrived home. Soon after I got a call from the technician that he would not be able to come and the vent was not installed wrong. I told him I needed someone to come out. He said he would call me back. He never did, I called the office later that day. They said they would figure it out and call back. Over an hour later they called and scheduled a technician to come out on 10/26. I then had to leave work early on the 26th. The technician arrived but then had to leave to get his tools and showed back up an hour later. He finished installing the vent the correct way but when I looked at it the vent was the wrong type of vent. The vent did not have a damper or a place to connect the duct work too. They then scheduled the technician to come back out on 10/27. They called that morning and said he was a half hour away. He didn't show up for another hour after that. They left the wrong vent on the roof and screwed the duct work into the underside of my roof. I called the office several times after that and finally spoke with a supervisor on 11/6. He said the office would call and get the details to refund my money. They never called. I called them back on 11/8 and they said someone would call me on 11/14. On 11/15 I called them because no one called me. I left a message with someone I was supposed to talk to. They never called back. I call again on 11/19 and they said they would have them call me the next day. They finally called two days later to figure out the refund.

Ged B.

We had a kitchen sink that was draining slowly and a bath spout that needed a new elbow, service was prompt and well performed. Technician was knowledgeable and pleasant. Price was reasonable. We will return for any more plumbing issues.

Gary G.

had an appt between 12 and 2 on sept 25. Advised by phone they were running late. No further contact. Called at 5p and stated i had been waiting for 5 hours, and was advised a manager would call me back. Still waiting for that call three days later.