Mr. Rooter Plumbing of Cleveland

Nikki K.

Also, the problem was remedied when my bf and I rented a drain snake from Home Depot and snaked out the clog. Exactly what I thought the problem was. It cost less than $50 to snake my own drain, and $10 for a new wax ring (which got wrecked from these Mr. Rooter idiots snaking the toilet itself with the hand crank auger and charging me $150 for it.
The guy they sent that tried to persuade me to file an insurance claim and insisted my bathroom wall and ceiling needed opening up and replacing all the plumbing quoted me several thousand dollars!
This company is SCAMMING and predatory. Do not trust them with anything in your home!

Joe B G.

Mr rooter came to unclog main septic line as soon as they got here said it looks like not vented right then told me probably have a belly in the pipe that would need repaired charged me$902 to use camera and hydro jet main line then tried to sell me new pipes forc$11,000 that was 2 days ago pipe is clogged again they tell me they are backed up and probably can't make it today if they did the job right they wouldn't be backed up like my pipes

Bret N.

Called them in for a cleaning and root removal. One guy sat in the street for 2 hours and played on his phone. The guy feeding the hose from the outside is knocking the potted plants over. They tell me I need the whole line replaced then he wants $500 to "" mark the line"" in the yard to do the estimate. He ends up doing an estimate anyway when I tell him I'm not paying for an estimate. Then he says I need to replace the water line also.
I told him I need 1. Scope of work with exact locations of pipe that is non- reparable and he needs to call the city for permits and if they will do a new tie in.
Spoiler alert: I know more about excavations than he does. He never got back to me with an estimate because he knows the pipe is not in need of replacement.

Linda L.

Called them for water spraying from shut off valve on the basement toilet. He was SOOOO disinterested in this job. He told us it was a problem out on the street and it wouldn't be worth fixing. Are you kidding me? It's the shut off valve!! Called another, real plumber for the repair.
Idiot.

Erin L.

Mr rooter wanted to charge 700 to put the camera down the drain to see what the issue was. Keep in mind if the pipe needed snaked that is not included. My quote for camera and possible snake was 1,000!!! I called another company that came out the next day with the camera, they found roots snaked the line and we paid 350 total. Mr rooter is so unbelievably over priced, wouldn't recommend.

Kathy M.

Loved that they were able to get out to us the next day! Mike wore his mask and booties when he came inside. He was friendly, explained everything and was able to get us taken care of same day. We have used this company on a few different occasions now and the experience has always been a great one!

Rena O.

Called on a Saturday to set up and appointment to have my garbage disposal services as it stopped working. I was shocked when they said they had an appointment later that morning. I loved that they sent me an email with a picture of the plumber before he came and called to let me know when he was on his way. Mike was fantastic and tried to fix it but In the end, we had to replace it. It was done in no time and was happy about the price. Next time I need a plumber I'll call Mr Rooter!

Michael M.

I had 2 appointments in one week for a simple hot water heater estimate. Both days was given a 2 hour appointment window and no one showed up. I called them both days and they apologize and said someone was going to come sometime. I cancelled appointment the 2nd time this happen.
This company should give the customer a courtesy call by letting them know if they are running late

Russ B.

Paid them $900 a week ago to come out and install a garbage disposal. Within a couple of days, water in the drain started backing up; if I turned on the disposal, it would spit up water. (The only thing I put down it was strawberry tops.) Within a week I had four inches of standing water in my sink. Same guy came out, insisted it was a problem with my pipes, wanted to charge me for snaking them out. I've lived here 22 years, never had a problem with the kitchen sink. I told him I wasn't a big believer in coincidences, and I wasn't going to pay him to fix a problem he'd created. He said, ""Talk to my manager,"" and walked out. Left four messages for the manager, never heard back from him. Terrible people to do business with. Wish I'd seen the other 1-star ratings here before I hired them.

A J.

Mr. Rooter did some work for my elderly parents, including a new sink install. When I saw the bill, I was shocked to see they charged them over $900 to install a basic Home Depot sink. I called the company, and was told a manager would call me the next morning to discuss. Nobody called me, so a few days later I tried again. I had to wait another couple days after that before a manager called. I explained the situation and he claimed the price for the sink was accurate. I asked if he could provide an approximate breakdown of cost for the sink versus labor, and he refused. I asked for the make/model of the sink installed and he said he didn't have that info in front of him. I asked if he could get it and email it to me the next day, and he said yes.

He never emailed me, so the next week I had to call yet again. When I finally got the manager back on the phone, he still refused to provide a price breakdown and claimed he had no way to know what sink they installed, but that they reviewed it and determined they 'accidentally' overcharged my parents $300. No apology, no explanation - like it was no big deal to wildly overcharge an elderly couple who didn't know any better. I would NEVER use them again, and strongly suggest nobody else does either.