Mr. Rooter Plumbing of Cleveland

Susan M.

We had a ten inch pipe draining water from our backyard collapse. It was not an easy job for the guys with Me""r Rooter. The guys were very professional. Two actually came up from Columbus, Ohio to help get the job done. They were very careful not to damage a tree that was very close to where they were digging. They showed us video of the damaged pipe. There was a hill that was steep and challenging...no problem to this crew. Very pleased with them! Highly recommend!

Steven M.

Just before Christmas last year, our electrical supplier, AEP, had another electrical company contracted to put in new telephone/power poles in our neighborhood.
What they didn't do is check to find out where our sewer pipe was located underground. The pole was put in right on top of our line and it collapsed.
The next day after Christmas, I went down to the basement to do some laundry and the floor drain backed up, leaving a small lake in the basement.
Called around for a plumber but none could come out any day soon -

Except for Mr. Rooter. They came out the next day, cleared the drain, had more technicians come out and used wet/dry shop-vacs to get the water out,
ran a camera through our drain-out plug and found the broken pipe, checked outside with sensors to pinpoint exactly where the break was at and sure enough - it was right where the new pole was installed.
They talked me through the whole process - they called AEP and reported the problem, Mr. Rooter called the City of North Canton to get the permits for the work, met up with the contracted electrical company to get the pole moved, scheduled a day to excavate and replace the old sewer line, came back with a full crew, laid down groundcover protection on the yard before bringing in a backhoe, and then scheduled a water/mold cleanup company to clean and sanitize the basement afterward.

All very professional, took all the stress away.
Hope I don't need a plumber again any time soon but if I do, better believe I'm calling Mr. Rooter.

Nikki K.

Also, the problem was remedied when my bf and I rented a drain snake from Home Depot and snaked out the clog. Exactly what I thought the problem was. It cost less than $50 to snake my own drain, and $10 for a new wax ring (which got wrecked from these Mr. Rooter idiots snaking the toilet itself with the hand crank auger and charging me $150 for it.
The guy they sent that tried to persuade me to file an insurance claim and insisted my bathroom wall and ceiling needed opening up and replacing all the plumbing quoted me several thousand dollars!
This company is SCAMMING and predatory. Do not trust them with anything in your home!

Joe B G.

Mr rooter came to unclog main septic line as soon as they got here said it looks like not vented right then told me probably have a belly in the pipe that would need repaired charged me$902 to use camera and hydro jet main line then tried to sell me new pipes forc$11,000 that was 2 days ago pipe is clogged again they tell me they are backed up and probably can't make it today if they did the job right they wouldn't be backed up like my pipes

Bret N.

Called them in for a cleaning and root removal. One guy sat in the street for 2 hours and played on his phone. The guy feeding the hose from the outside is knocking the potted plants over. They tell me I need the whole line replaced then he wants $500 to "" mark the line"" in the yard to do the estimate. He ends up doing an estimate anyway when I tell him I'm not paying for an estimate. Then he says I need to replace the water line also.
I told him I need 1. Scope of work with exact locations of pipe that is non- reparable and he needs to call the city for permits and if they will do a new tie in.
Spoiler alert: I know more about excavations than he does. He never got back to me with an estimate because he knows the pipe is not in need of replacement.

Linda L.

Called them for water spraying from shut off valve on the basement toilet. He was SOOOO disinterested in this job. He told us it was a problem out on the street and it wouldn't be worth fixing. Are you kidding me? It's the shut off valve!! Called another, real plumber for the repair.
Idiot.

Erin L.

Mr rooter wanted to charge 700 to put the camera down the drain to see what the issue was. Keep in mind if the pipe needed snaked that is not included. My quote for camera and possible snake was 1,000!!! I called another company that came out the next day with the camera, they found roots snaked the line and we paid 350 total. Mr rooter is so unbelievably over priced, wouldn't recommend.

Kathy M.

Loved that they were able to get out to us the next day! Mike wore his mask and booties when he came inside. He was friendly, explained everything and was able to get us taken care of same day. We have used this company on a few different occasions now and the experience has always been a great one!

Rena O.

Called on a Saturday to set up and appointment to have my garbage disposal services as it stopped working. I was shocked when they said they had an appointment later that morning. I loved that they sent me an email with a picture of the plumber before he came and called to let me know when he was on his way. Mike was fantastic and tried to fix it but In the end, we had to replace it. It was done in no time and was happy about the price. Next time I need a plumber I'll call Mr Rooter!

Michael M.

I had 2 appointments in one week for a simple hot water heater estimate. Both days was given a 2 hour appointment window and no one showed up. I called them both days and they apologize and said someone was going to come sometime. I cancelled appointment the 2nd time this happen.
This company should give the customer a courtesy call by letting them know if they are running late