Mr. Rooter Plumbing of Champaign

Aa B.

Came on a short notice on a Saturday to open a clogged kitchen sink. They did an excellent job.Reasonable price. They followed up a few days later to see if everything is OK.Would recommend them.

Mar J.

It seems that Rooter has a thin skin to negative customer experiences. This is not a MISTAKEN review, I dealt directly with The Rooter service out of Champaign Urbana for a job 30 miles south. The unresolved hole left in my backyard and power knocked out to both garages was real and not imagined. As I stated, the guys were nice enough, but left me with little to go on except a rough estimate of 23k to run a new sewer line. In the end, I went with Lanz Heating and Cooling for the sewer line replacement at a fraction of the terrifying Rooter rough estimate. Sorry, Mr. Rooter, no go!! If you have poor record keeping talk to your crew and don't blame the customer.

Monica P.

My first experience with Mr. Rooter was relatively positive. They came at the appointed time and fixed the problem. Sent the bill within two weeks and I paid for it. Unfortunately the same problem occurred in few days after I paid the bill(5 days to be exact).

Second time I received a ""different"" diagnosis of the problem. I agreed to the estimate but did not receive a bill. Two month later I receive a call from Katie saying that the bill they tried to mail me had been returned so I provided her my name, address and email. Another month goes by and they send my bill to collection agency for nonpayment ( yes for a bill that I never received). I called and spoke to their CFO who found the second bill and realized that it was not addressed to the right person. She sent me the bill electronically and I sent out a check the same day. Of course I'm still getting harassed with daily phone calls from the collection agency until Mr. Rooter receives my check for a bill they messed up on.

Will I ever call Mr. Rooter again? Probably not. Cost me $249, two visits, harassment from the collection agency and definitely no guarantee on workmanship and getting things done right the first time. Exceptional customer service and treating customers with respect? Yes that's what I dream about as the collection agency is grilling me on when exactly did I send my check and when my check will clear. To say the least it's been an unpleasant experience!

Wally B.

Although there are some good reviews here, my experience with this business was bad, really bad. The only positive here is that he came fast after my call. He worked at the sewer line of my house for about 40 min and told me by phone that the line is broken at the junction of PVC and Clay pipes. He will charge me a minimum of 2.5 K to dig the junction part out and fix it. I found someone else for the excavation and found there was no problem at the junction. I rented a sewer auger and it took me 10 min to unplug the line. Now I have to pay several bills, including his service, the excavation, and the rent for the auger for a simple job he should have it done at his first trip. Also I have to fix and clean the mess at the backyard, which was not necessary if he did do his job right at the first place.

Ruth W.

Speedy resolution to our root-caused back-up problem.

Caleb T.

Mr. Rooter had someone at my house, had the issue diagnosed and started repair before another service even would return my call. Not to mention I reached out the other service an hour before I called Mr. Rooter! Jared was super friendly and showed me exactly what was wrong, and explained all of the aspects of the issue. Couldn't ask for a more straight forward fix to a complicated problem!

Lynne L.

Fast and friendly service.
We had a back up in our basement floor drain and called Mr Rooter. While they did not come immediately ,10 am, they did come at the appointed hour, 1pm and fixed the problem within minutes with their handy rooter machine. They have a flat rate for our problem ($180) and they give a 90 warranty. I would highly recommend this plumber.

Ryan H.

I live in Decatur, but all the plumbers around here have been very rude in my experience! My home warranty couldn't find one to help us and gave the job to us to find one ourselves. My wife found Mr Rooter on Yelp and called- the lady who answered the phone, Kiana, was SO polite, respectful, and helpful! Tim came all the way over to Decatur the next afternoon; he was calm, quiet, and competent. He did everything he was supposed to and nothing he wasn't. We thanked him immensely for being our new favorite plumber!

Emily S.

Had roots clogging the main sewage line from my house. Usually I have a friend of the family (who's a plumber) fix this sort of thing, but unfortunately he was unavailable. I was a little nervous, but everything turned out fine. Mr Rooter plumbing was easy to contact, arrived a few hours after I called, and cut out the roots. It cost $219 minus a $20 off coupon you can find on their website. They will come out to give a no obligation estimate and there's a 60 day warranty on the service. Everything was reasonable.

Ronald R.

Mr. Rooter is a great company! Kristin at the front office went above and beyond normal service and facilitated an emergency repair which allowed me to continue with my day's activities. The technician, Jacob, was print, polite, efficient and effective. Kudos to this company. Great attitude and great service! Many thanks!