Mr. Rooter Plumbing of Atlanta

Spencer N.

Kenny made me at ease. He was honest and very experienced. He corrected the previous plumbers work. He didn't take short cuts and was very thorough.

David B.

AVOID AVOID AT ALL COST! HORRIBLE CUSTOMER AND INCOMPETENT PLUMBER. Had issue with the master bathroom toilet leaking water. First the plumber said it was the problem with the valve and then he said it was the water pressure. Took the toilet out. For some reason the other bathroom shower got issues too after the plumber """"fixed"""" the problem. The hot/cold was reserved. Then he left to go to another job for several hours...came back later in the night and the job wasn't done. Claimed he couldn't get the part to replace the toilet and would be back in the morning. Never showed up in the morning. Had to call and was told they had another plumbing emergency to get to. No regards for anyone's time. They took the money and never finished the job. They claimed they would be back in the evening. But enough was enough. We called another plumbing company """"Northside Plumbing."""" They told us what was wrong, stepped us through what they were going to do, gave us the quotes and told us everything would be completed in one day. They were true to their words. Everything was done right in a timely manner. Go with """"Northside Plumbing"""" and avoid Mr. Rooter Plumbing of Roswell. It'll save you some headache.

Chris J.

CUSTOMER BEWARE!! Read this and you will use someone else! Today I received a request for a review of this company which is the only reason I am taking this time to tell you of my horrific experience. I will make this short but provide the details needed. I needed a new water heater and called Mr. Rooter. The technician came later in the evening and finished up about 730 PM. I'm not sure if it's normal process but they turn the water off at the street and replace the water heater. At this time I also had a handyman at my house who is working on something else but could see the technician and what he was doing. After he finished installing the water heater he went down to the street and turn the water lines back onto the house. He did drain the lines nor did he ease the water pressure back into the house. When I say this I mean let the water run or a drip so the pressure is released. He laughed and when my daughter turned on the water for the first time to take a bath the pipe burst to do the pressure and as a result of this I received close to $20,000 in water damage. I immediately called Mr. Rooter who didn't call me back for two days. They send two guys out they walked around my house they didn't say one word to me they didn't apologize or anything they already had a pre-printed out and highlighted stating that any damage is not their responsibility.so really they just came out to follow process they already had the paperwork it was already highlighted from the office and they already knew with their story was. I called the owner of the company Robert Minkert who said he sees this kind of thing all the time and that it's not their problem. They took no responsibility they never said sorry one time I have the piece of pipe as proof and I hope my insurance company is going after them. I am just going to warn you stay away there are people that are concerned and there are people that just don't care and this is one of them did just don't care. I told Robert that what is this was his daughter and she was being treated like this and he had nothing to say to that. Do not use!

Lavjeet K.

Very expensive, asked $345.25 for Main Sewer Cleanout. The guy came late about an hour or more and just took 20 min to put and clean the snake machine. Told me it is the tree root and maybe you need to get the tree removed. I raised a complaint about the expensive charges and he told me that he travelled 25+ miles to reach my home. I never asked them to send someone from so far. Two days later the clogging returned and I tried Foaming Root Killer and it was gone. Will never be hiring them again.

Juovanna B.

My gas power vent hot water heater went out and due to the model and setup of my home, I quickly learned that this wasn't a typical easy replacement job for most plumbing companies. I had 5 plumbers come out in total. The first told me it could be up to 2 weeks before I would receive hot water in my home again. I'd already gone 5 days without at this point. Another quoted me nearly $5,000, saying that it would be easiest if I went with a tankless and they'd need to drill new holes through my home. Mr Rooter was lucky #5 and came through with a swift solution to my issue. My hot water was restored within 24hrs of the first estimate. Jim was extremely professional, knowledgeable and personable. He walked me through each step in the process. And thought it was absurd that any plumbing company would expect someone to go nearly 3 weeks without hot water. And the price point was refreshing to hear as well. I'd recommend Mr. Rooter to anyone in a heartbeat. Thanks again guys!! :)

Mark H.

2018 and people are still beating senior citizens out of our money. I am retired and on a fixed income, a small pension and of course SSA. I didn't expect them give a discount but I was ripped off. I don't know what the guy did, but it took less than thirty minutes to do it, and it cost me almost 400.00. They didn't even send me a receipt to show me the service that was rendered. They promised to be at my home Tuesday morning at 9:AM, they didn't come until Wednesday the next day at 1:25 PM. They came to my home 8-21-18, today is 11-11-18, and I still haven't received my receipt yet.

ashley w.

Called early last Sunday morning in regard to a major plumbing emergency -pipe burst. Spoke to the rep who said they would get back to me shortly after speaking to their field reps. Got a call on Thursday that they were on their way to my home. 4 days later was too late.

Stacey C.

We called several businesses to help up with an issue of pipes knocking in the walls when 2 water sources were running simultaneously. Jason Johnson came out on a Sunday, diagnosed the issue (old PRV), gave us an estimate for the work, and returned the next day with the parts to fix it. He and another gentleman did a great job. We decided to replace the quite old water heater at the same time. They were fast, clean and thorough. He took the time to explain the process from beginning to end and my options. Thanks for the great work!

David W.

Beware of shoddy work. We had Mr Rooter fix a leaking main water line (right at the shutoff valve) on August 31 of 2017. A mere 54 weeks later we hear a hissing sound in the wall (thank goodness we noticed it when we did) and were dismayed to discover the repair leaking again. We called Mr. Rooter back up and they told us the news that our 1-year warranty had expired two weeks prior. I suggested that might be one thing on a leaky shower or whatnot, but the main water line needed to last 20 years or near forever. I offered them the chance to make it right but they seemed intent on sticking to the 1-year only and charging us to repair it. Needless to say, we chose a different plumber.

John C.

Very please with Jason Johnson's work. He went beyond the call of duty on a major leak repair. He was able to find what was a very hard leak to locate 4 feet under ground. When he found it he noticed the pipe was galvanized and deteriorating. Once he cut into the pipe he noticed the inside was horribly corroded. He worked up a good price for us to repair the entire line to the house. Once they got into the job they found out the work was going to be much more than they anticipated but they stood by their price. They had to removed sod and plants during the job and replaced it all even though they were not required to. I truly appreciate Jason's honesty, hard work, and willingness to get the job done right. Highly recommend Jason and Mr. Rooter to anyone.