Mr. Rooter Plumbing of Anderson, SC

Wendy R.

I've used Mr Rooter Anderson previously with no issues, they've done good work for me and always prompt and courteous. So I called them to install 2 toilets in our lakehouse. Simple job that I could do but one I'd prefer a professional to tackle. The toilets cost about $150/each. When the technician arrived, he looked them over and said installation of each would be """"just north of $200"""". I told him that was more than I paid for the toilets but OK since he was here and prepared. It took he and his helper an hour. And then he sticks me with a $745.90 invoice! At that point, what am I to do? I mean, they're already installed. To his credit, the work was good but I feel more than a bit taken.

Cheryl A.

I had no problem with their service. I got a next day appointment for a water heater replacement. What I was quoted for cost is what I got charged and I received an itemized statement. The tech was friendly and installed the water heater efficiently. He explained all questions I had. I even got a call from the office stating the tech had erroneously overcharged me on some septic cleaner I bought and apologized for the tech's mistake. I would use them again.

Sam H.

Find another plumbing co. Just too expensive 285.00 to install toilet. Nice young man Good service.

Kristin S.

Reading all these reviews makes me laugh. Kent came to my home to pump my septic tank. He spent the first 30 minutes whining about the location of the tank, you know, like a little baby girl. He then proceeded to open my clogged toilet, turned to my wife (who has Crohn's disease), and exclaimed """"EWW"""", you know, like a little baby girl. On his way out, he decided to get one last jab in on my wife who was feeling humiliated, embarrassed, scared, and frustrated, """"Y'all need to quit eating all that Taco Bell."""" Now, I don't want to be too hard on Kent; he's just a poor little baby girl who was forced into being a plumber and having to look at poopy. I truly feel bad for Kent, and I hope Mr. Rooters will allow Kent to find a new job that is more fitting for a little baby girl like Kent. He's a princess and deserves to be treated as such! Upon calling and speaking to a manager, I was informed that they would look into it and perhaps do some """"retraining."""" I assume this retraining must consist of """"Everybody Poops 101"""" and """"How Not to Attack People with Chronic Illnesses for Beginners."""" However, I have the feeling that Kent """"Little baby girl afraid of poopy"""" Clemons will not learn much, and it doesn't change the fact that I paid $1800 to have my wife heckled by a little baby girl disguised as a full-grown ass man. Find another plumber or request that they send out an adult and not a child, like Kent Clemons.

Zack A.

Nathan arrived on time, courteous, and extremely knowledgeable. We scheduled to have a septic tank cleaned out on a home we had just purchased. Not having a clue where this tank might be, Nathan within minutes was able to locate and assess. He was efficient, quick, and extremely clean! (which is very important) He left the area where he had to dig in great condition. Guys that actually do great work like Nathan are hard to find these days. The monetary rate for the service was just below market average for the multitude of companies that I had contacted. I will be using Mr. Rooter from here on out!

Melissa B.

Caused significant damage to my irrigation system, demanded payment before I could inspect the job, forgot to turn my water back on, and only half way fixed a leak they created. Will not use this company again and will advise others to avoid them as well.

Tia B.

Mr Rooter of Anderson needs to be watched closely. They came in to fix a faucet. The technician told us it would be about $125 for the part. We said OK. It took him 20 mins to install it. After he was finished he had my husband sign the work order on his iPad. All it was - was a signature block. He said sign here that I completed the job. Then he swiped the page and said """"and one more time here please"""". An hour later we received an invoice via email for $389. WHAT??????? So we called the office and said - this is not what we were quoted. We were told we """"signed"""" the quote and authorized the work before it was done. We explained that we """"signed"""" nothing before the work was done but that we signed 2 screens when he was finished. His quote was verbal at $125 for the part. Also the invoice is NOT BROKEN DOWN. It's one lump sum. So you don't see how much the part is vs the labor. We asked for a breakdown and they said that's NOT how they do things. We told them we are not paying almost $400 which is double what we expected. They basically have said TOUGH,, we said to come take the faucet back and they are refusing. DO NOT CALL MR ROOTER OF ANDERSON. and look up online and you will see pages of complaints regarding the same issue.

Rhonda P.

not an upstanding company. This was for a hot water tank replacement. original invoice showed a 6 year warranty. They changed it to 3 years on final invoice and never said a word to us. They charged over 1200.00 for copper pipes when our son said it was about 90.00 in parts. They charged for 3/4 inch and 1 inch. We don't even have 1 inch. They did not wear protective shoe covering and did not cover the floor when removing old hot water tank. They got rusty water on the carpet. When they found out this was covered by a warranty company they raised the invoice from almost 3900.00 to almost 4600.00. I had to call them to have them change it back. When I called the company with these issues. They would not address any items. Don't use this company

Allison S.

If you need the camera service get someone else they ran the camera down my line no video never showed me the problems just said cleaned the line needs whole line replaced. In 48 days it stopped up again I called in said technician would call me on Jan 10. After several calls from me never returned by anyone I was called today said the warranty was for 30 days sorry Why if that is the case I should have been told when I first called in I was told it would be explained Seems if you pay almost 400 for a service and the line was cleaned it would not have backed up for some time be careful when paying for this service make sure the technician shows you the problem and make sure you understand your 30 day warranty because it says nothing about that on the invoice.

Laura A.

I was considering a contact for an estimate on some drainage problems but when I was advised by a friend of the poor customer service and lack of responsibility for the poor workmanship I decided to move on. Hopefully she will get some resolve with her contacting better business with her claim.