Mr. Rooter Plumbing of Abilene

Kyle T.

Years ago I had given them a 5-star. I will now lower that to 2-stars. I had them run a camera in my sewer line, of which there was a recorded video. I asked for the video to show my dad whose opinion I wanted. They said the could not give me the video because of HIPPA. That's not related. I would have tolerated them telling me they wouldn't give me the video, just don't blatantly lie.

BTW, the technician that came to my house was professional and pleasant- no complaints with him.

Vidal S.

Update: The water damage that was caused by the improper installation of the water hoses was over $2500. I called the company (mr rooter from Abilene) and I was told not to call back, that they will call me with a respond. I asked them for a time frame and they said they don't have a time frame. The company has been working on a response to the reviews I posted about them. On March 7, I received an email from Peter, the owner, explaining to me that it was my fault and that my home insurance needs to pay for the water damage. Mr Peter also asked me why I posted the reviews online. I told him because nobody was calling me. He gave the impression that he was more worried about the reviews then the damage that his workers caused. When the workers (Juan and Leo) arrived the water was off, but they claimed the water was still on. I turned the water off when I was on the phone with them and I'm the one that said I'm turning the water off. The workers saw the hoses,that they installed, were loose enough that you could move them by hand. The technician Leo started blaming the other worker immediately. The workers, Juan and Leo, were arguing in front of me.  When they replaced the hose I was told by Mr Leo, that Juan believes that the seal might have broken and that is why it was leaking. I knew that he was lying to me because when Leo was arguing with Juan he said "you can't say that" and that is when he started blaming the other worker. This doesn't explain why the hose was loose. The original technicians Leo and another person installed the hose improperly. They took a picture of the hoses when they were initially installed. The hose became loose after the picture was taken and after they left. How the hose became loose, I don't know but I know that the technicians installed the hoses they brought and they are the only ones that touched the hose.  The technician,Juan, saying the hose was loose shows the hoses were improperly installed and the technician, Leo, becoming defensive and started blaming the other worker and then the equipment in front of me shows it was there fault. The workers are dishonest because they changed their statement.  Mr Peter, the owner, told me that my home insurance should pay for this. My home insurance will not pay because the amount is below my deductible, and why should my insurance pay for this it was their work that caused the damaged. They are the ones that should pay for the bill not me. Mr Pete claims the technicians ask me if I had any other issues and I said no.  This is not true the technician told me if I had any issues to call them but the hose should not leak anymore and left in a hurry. The water damage was not discover until I went to my sitting area in the bedroom until that night. The dishonesty of the workers and failure to take responsibility for their work shows a lot of the owner and the company. Them failing to take responsibility has put my family in a financial hardship.

Crystal J.

We normally use a different plumber, but we couldn't wait the weekend and needed someone out ASAP. Rooter sent someone out right away and the issue was fixed that day, which we greatly appreciated. However, get ready to be bent over. They quoted us nearly $500 for an easy leaky drain fix because "well, it's under a cabinet so it's not easy for us to fit under there." Ok, so tell me, whose plumbing is eye level to a plumber sitting comfortably in a recliner? It is in the huge cabinet under my kitchen sink. It doesn't get much easier than that! If I wasn't already doing something, I'd have done it myself. As soon as he started complaining about where the issue was located (we'd already torn out the sheet rock for them to find the leak) I knew they were going to try to punk me. Be careful.

B H.

Horrible customer service and treatment from the owner! Scheduled appointment and they weren't here, I called to check and was told CSR tried to call yesterday and it wasn't their fault I didn't answer the phone! I checked phone records and there was no incoming call from them the prior day. They said they were not done with the previous job and after putting me on hold, said they could come between 1-2 that day and start and come again the next day. We had scheduled ahead of time, took off the day and were told they would complete it in one day. I asked for the owner to call me before anything else was decided. About an hour later the owner called, he continued the excuses and even said that I am not his only customer and he can't guarantee scheduled times! I told him customers need to be told this ahead of time and he made excuses, was very harsh and rude to me and finally hung up on me! I do NOT recommend this company and have seen many of the same reviews about the poor customer service and poor handling of customers by the owners himself.

Larecia H.

Called 2 months ago for appt. Said they would call back for time they would be here. Never called. Never showed. Called Friday, July 6th for repairs needed. Got appt for Saturday and said she would call Friday afternoon with time they would be here. No call back on Friday. No call back on Saturday and no show. Not trustworthy on their word. Wouldn't trust their work now.

Laura B.

I would never recommend them!!! They continually put us off, didn't show up twice, and were very rude! I called Black Plumbing and they were out within 30 min and had us fixed up within a few hours. Save yourself the hassle and call Black Plumbing!

Jason A.

Did some warranty work on our water heater through AHS. Very prompt and professional, fixed the problem at no additional cost.

Larry K.

If could give a minus grade, certainly would. Worst people ever. Liars. Don't use this place, you will regret it. Our water heater was leaking in the cellar where it is located. We have a homeowner's warranty and they turned ticket in to Mr. Rooter. Mr. Rooter staff came out on Friday 1.19.18 around 4:00 pm and inspected the unit, took photos, and made a list of parts needed for the job. They told me they would submit to Old Republic that evening and if approved we may be able to get a new unit installed on Saturday or Sunday. The request was listed as urgent because of continual water running in and out and gas running to heat the water.

On 1.20.18 at 8:00 am I call the office, no answer. At 9:00 am, the call rolls to a cell phone; Heather responds will contact the techs. A short time later, Heather calls back saying the techs didn't submit because they had to finish their appointments and are now in San Angelo so will do when get back.

Three hours later, I call Old Republic who tells me the report has not been filed. They put me on hold and call Pete. Pete says he is close by and will stop over in about an hour. Two hours later, with no response from Pete, I call Old Republic. They put me on hold and call Pete who says he didn't come by and went to the office instead. He was going to send in the report while I was on hold; this was at 5:30 pm. A few minutes later, Old Republic says the amount is much higher than normal and will take their audit department approval, so they hang up with me and discuss with the audit department.

At 7:30 pm, Old Republic calls and says the job has been approved, but that nothing will happen until Monday because Pete has to pull permits.

Now it is Monday, 1.22.18 at 10:00 am; no word from Pete. Shortly thereafter, Old Republic calls and says Pete will pull permits today, but will not be by until tomorrow to install. Leak is much worse now and hot doesn't last a normal shower.

Wife goes to visit office and Heather says he not in, but low and behold he steps out of his office and he and the wife get into an argument, with Pete threatening to call the police.

At around 1:00 pm, Old Republic says get whoever we want to do the job. We make a call, and at 3:30 pm on 1.22.18 a plumber we have used before comes over, drains the tank, takes inventory of what we need, and at 4:00 pm, goes to City to pull the permit and go get the new water heater and supplies. By 7:00 pm, the job is done except a little clean up and hot water is an hour away. Inspected this morning with NO problems.

Pete the lazy and his lying company employees will never set foot in our house................ever!

You should do the same and call someone else.

Missy B.

A pipe busted due to the freeze this winter. They came out while passing through where I lived headed towards another location. They assessed the situation. They were very polite and explained everything that was going on. The pipe that busted was to an ice maker and apparently the previous owner put a shut off valve to it under the house. While they were under the house, they shut it off. That fixed the problem. I was charged a $79 trip charge though they were passing through. They could've given a discount.

Charles M.

Thank you Mr. Rooter for charging me and my warranty company $350.00 for doing nothing but walk around my house. And charged the warranty company for pressure checking and what not when nothing was done. Very unprofessional and I have home security video to prove the techs were only here for 10-15 min. Poor service all around