Mr. Rooter Plumbing of Abilene

Michelle L.

These yahoos were sent to my house twice, for 2 different issues, with my warranty company. Both times they told me I was going to have to pay tons out of pocket. Both times, I got the work done for less than half what they quoted me. When I had a stoppage in my tub, they told me it would be around $3000. I had another plumber come out, they unclogged my tub for $120!!! I would NEVER recommend this company. They will rob you blind. Thank goodness I got a second opinion.

Robin B.

I don't think the problem was with the technician, the problem was with the dispatcher who refused to send out a technician on the unresolved issue. We will use a reliable plumbing company in the future.

Dewey G.

Unfortunately my home warranty uses Mr. Rooter for plumbing service requests. I've had previous issue with Mr. Rooter and today was no different. After waiting for several hours for the technician to arrive in the provided window (4 hrs), we finally received a "tech is on his way" message. Using the tracking device provided, I noticed the technician was located on 14th St for about an hour (right around the First Financial Bank parking lot). Finally around 5:30 or so, I received a message that the technician had started his service at the address. When I looked out to see if he'd arrived, his truck was passing was driving down the block. I received no knock, no call, no text or any indication that the tech came to the door. Not surprisingly I received a "sorry we missed you" message after that. Typical for such a sorry excuse of a plumbing company. If you can hire someone else, do so!!

Vonda N.

DO NOT USE this Company!
We scheduled 2 appointments with this company and both appointments were no call/no shows. My husband and I tried several times to reach this company by phone and was either put on hold for several minutes then sent to a voicemail, which was full and not able to leave a message. We were given a 4 hour window with both appointments, so that means one of us had to be at the house to wait on the plumber to show up, which as I stated above no one showed up nor gave us a courtesy call. Do not let them fool you when you need a plumber! They will set you an appointment time, but will not call or show up! Very unprofessional!!

Billy M.

I will never again do any business with Mr Rooter, and based on the other reviews you shouldn't either. They didn't do any work, but they wasted 2 trips, 6 days, my time, and my home warranty's money.

Atmos discovered a leak on our property on 01/22/2021. They shut-off the gas, and we immediately scheduled an appointment with a San Angelo plumbing company who did outstanding work on 01/25/2021. However, they detected a slow leak in the house. They gave me an estimate, but because I have a home warranty company I called them and they said it would be covered. They cancelled their open permit and instructed me to have the warranty company's plumbers open a new permit. While this was happening a city inspector showed up, and inspected their work. However, because there was a leak under the house they couldn't complete the inspection. With the city inspector there I was instructed to have the new company get a new permit, and the inspector would come back and finish the inspection.

That same day I opened a ticket with the warranty company, and it was Mr Rooter. I called to schedule a time, but the rude receptionist told me she'd have to check the schedule and call me back in a few minutes. She didn't call back that day.

Tuesday she finally called and scheduled for Thursday between 2 and 4. Usually a company will call ahead, but they didn't. At 2:06, the receptionist called and extremely rudely told me they were there but leaving. I asked for them to wait 5 minutes for me to get home. I got there 5 minutes later since I work nearby, but they were gone. I called back to rescheduled, and the receptionist was rude again and told me she'd call back.

The plumbers came back about 30 minutes later. I explained the situation and that the leak was under the house. They said they needed to test the line but didn't have a compressor. ON A CALL FOR A GAS LEAK THEY DIDN'T BRING THE TOOLS TO FIND THE LEAK! AFTER I'D ALREADY TOLD THEM THE LEAK WAS UNDER THE HOUSE...Why even bother coming out for 10 minutes?

They just left my house (Saturday), and I'm so mad I'm shaking while I write this. 2 different plumbers showed up, and I again explained the situation. The older plumber balked at doing anything and called someone. After the call, they hooked up the compressor and confirmed there was a leak. They said they'd have to pull a permit and climb under the house to find it. That should have already been done, but ok...

Another Mr Rooter van pulled up, and the man driving said they couldn't do the work. I told him they just needed to pull a permit and they could. He made excuses, left, and they just cancelled my ticket.

I explained the situation to Mr Rooter employees at least 4 times from Monday - Saturday. My family, including my 9 month old baby, has not had heat or hot water for 6 days because of Mr Rooter. It'll be at least 2 more days since it's the weekend and the city permit offices are closed. If they wouldn't do the work that's one thing, but they've been completely unprepared every step of the way. I told them multiple times the leak is under the house, so they knew they needed a permit. I told them multiple times there was a new line outside the house. They made a quick buck from my home warranty company for literally 10 minutes of diagnosis, but they'll never get the opportunity to do any work for me again.

Sandra L.

Terrible service, rude office staff. I had a busted pipe and my home warranty has a contract with Mr Rooter. The tech came out and turned off the water. He told me that someone would be out "either later today or first thing tomorrow". No one called so I called the office at 0900 the next morning to inquire about a time. I was told that they would call me back and let me know. I called two hours later and was treated dismissively and still not told when I could expect someone to come out. I called my home warranty company and he reached out to them and was told that they would be calling me shortly. I took the day off to be home and didn't hear from them before end of business. I decided to go ahead and hire someone else because I needed the job completed. Even with the warranty, they said I would have at least $300 of additional cost. The plumber I hired charged only $500 (and the job ended up requiring a new water heater in addition to fixing the pipe) and was competent, friendly, and thorough. I am planning to install a hot tub soon and now I know who I absolutely won't call for the job. Please spare yourself the aggravation and avoid Mr Rooter.

Andrew M.

AHS Sent them to diagnose a leak at my home. The plumbers that came out listened to the leak and looked at my crawl space but must not have gone in because the second plumber I contacted (due to their bid for repair being insanely high) actually found the the leak and was able to temporarily stop it same day while working with AHS do have the new plumber do the complete repair. Also the bid given by Mr. Rooter was 3 times that of the second bid I got on my own and they were very quick to offer me financing for the amount the home warranty wasn't going to cover. Just seems like a scam company that got in with home warranty companies to rip people off.

Carey O.

The techs sent to my home were condescending. They also bad-mouthed other plumbing companies and were not willing to do anything to try to diagnose my problem other than flushing the toilet. They were sent out by HomeServe. They stated that I would need to pay them to install a clean out in my yard and proceeded to tell me that I needed to agree to the price and schedule it right then because they were very busy. They did all this while badmouthing other local plumbing companies and speaking to me like I'm a 2 year old. I didn't appreciate the pressure and told them that I needed to get other estimates and they promptly left. I later learned that Mr Rooter should have reported to HomeServe that I needed a cleanout installed so they could accurately diagnose the problem and that HomeServe would have paid for that. Instead, taking Mr Rooter's word for it, I am now out of pocket $544 for something that would have been covered by my warranty. The amount Mr Rooter quoted when offering to "give me a deal" was $200 more.

Followup: I received emails from Heather and Ashley as a result of my review. They both expressed wanting to make the situation right. I told them they could pay for the clean out, which would have been covered by my warranty if their employees had accurately represented the problem to my warranty company. They made multiple excuses and refused to make it right.

Sherry H.

Mr Rooter was used by my Home Warranty company. After waiting almost a week for our hot water heater to be replaced, they charged Abilene city code items to my bill even though they were installing the new hot water heater in San Angelo
They didn't have their building permit for SA with them. They argued about taking said items off bill. They refused to give me a paper or e-bill. They just wanted my credit card to pay. Police had to be called in to resolve issue. Dispatcher Ashley at Mr Rooter hung the phone up and yelled at the Home Warranty rep when she called. Very unacceptable. Don't ever use them!

Alan B.

This bunch of yahoo's are a joke and a puzzle as how they stay in business.

First they provided our home warranty company with an incorrect assessment as to the problem and then refused to correct it when I explained it to the office

When I visited the office, the owner advised that he was the one who did the assessment and had no intention of changing his assessment as his customer was Home Serve, not me.

After inviting him back to our home to view piping that would allow him to correct his "analysis", he rudely declined.

In addition to being a jerk, the owner gets pinocchio's x 2 ! #1 - The assessment was flat wrong and 2) the owner did not do the assessment. It was one of his minions.

In the end, I contacted a reputable plumber, RT3 Plumbing, who arrived when promised, provided an accurate assessment and repaired the problem quickly and efficiently.