Mr. Rooter Plumbing of Abilene

Carey O.

The techs sent to my home were condescending. They also bad-mouthed other plumbing companies and were not willing to do anything to try to diagnose my problem other than flushing the toilet. They were sent out by HomeServe. They stated that I would need to pay them to install a clean out in my yard and proceeded to tell me that I needed to agree to the price and schedule it right then because they were very busy. They did all this while badmouthing other local plumbing companies and speaking to me like I'm a 2 year old. I didn't appreciate the pressure and told them that I needed to get other estimates and they promptly left. I later learned that Mr Rooter should have reported to HomeServe that I needed a cleanout installed so they could accurately diagnose the problem and that HomeServe would have paid for that. Instead, taking Mr Rooter's word for it, I am now out of pocket $544 for something that would have been covered by my warranty. The amount Mr Rooter quoted when offering to "give me a deal" was $200 more.

Followup: I received emails from Heather and Ashley as a result of my review. They both expressed wanting to make the situation right. I told them they could pay for the clean out, which would have been covered by my warranty if their employees had accurately represented the problem to my warranty company. They made multiple excuses and refused to make it right.

Sherry H.

Mr Rooter was used by my Home Warranty company. After waiting almost a week for our hot water heater to be replaced, they charged Abilene city code items to my bill even though they were installing the new hot water heater in San Angelo
They didn't have their building permit for SA with them. They argued about taking said items off bill. They refused to give me a paper or e-bill. They just wanted my credit card to pay. Police had to be called in to resolve issue. Dispatcher Ashley at Mr Rooter hung the phone up and yelled at the Home Warranty rep when she called. Very unacceptable. Don't ever use them!

Alan B.

This bunch of yahoo's are a joke and a puzzle as how they stay in business.

First they provided our home warranty company with an incorrect assessment as to the problem and then refused to correct it when I explained it to the office

When I visited the office, the owner advised that he was the one who did the assessment and had no intention of changing his assessment as his customer was Home Serve, not me.

After inviting him back to our home to view piping that would allow him to correct his "analysis", he rudely declined.

In addition to being a jerk, the owner gets pinocchio's x 2 ! #1 - The assessment was flat wrong and 2) the owner did not do the assessment. It was one of his minions.

In the end, I contacted a reputable plumber, RT3 Plumbing, who arrived when promised, provided an accurate assessment and repaired the problem quickly and efficiently.

Kyle T.

Years ago I had given them a 5-star. I will now lower that to 2-stars. I had them run a camera in my sewer line, of which there was a recorded video. I asked for the video to show my dad whose opinion I wanted. They said the could not give me the video because of HIPPA. That's not related. I would have tolerated them telling me they wouldn't give me the video, just don't blatantly lie.

BTW, the technician that came to my house was professional and pleasant- no complaints with him.

Vidal S.

Update: The water damage that was caused by the improper installation of the water hoses was over $2500. I called the company (mr rooter from Abilene) and I was told not to call back, that they will call me with a respond. I asked them for a time frame and they said they don't have a time frame. The company has been working on a response to the reviews I posted about them. On March 7, I received an email from Peter, the owner, explaining to me that it was my fault and that my home insurance needs to pay for the water damage. Mr Peter also asked me why I posted the reviews online. I told him because nobody was calling me. He gave the impression that he was more worried about the reviews then the damage that his workers caused. When the workers (Juan and Leo) arrived the water was off, but they claimed the water was still on. I turned the water off when I was on the phone with them and I'm the one that said I'm turning the water off. The workers saw the hoses,that they installed, were loose enough that you could move them by hand. The technician Leo started blaming the other worker immediately. The workers, Juan and Leo, were arguing in front of me.  When they replaced the hose I was told by Mr Leo, that Juan believes that the seal might have broken and that is why it was leaking. I knew that he was lying to me because when Leo was arguing with Juan he said "you can't say that" and that is when he started blaming the other worker. This doesn't explain why the hose was loose. The original technicians Leo and another person installed the hose improperly. They took a picture of the hoses when they were initially installed. The hose became loose after the picture was taken and after they left. How the hose became loose, I don't know but I know that the technicians installed the hoses they brought and they are the only ones that touched the hose.  The technician,Juan, saying the hose was loose shows the hoses were improperly installed and the technician, Leo, becoming defensive and started blaming the other worker and then the equipment in front of me shows it was there fault. The workers are dishonest because they changed their statement.  Mr Peter, the owner, told me that my home insurance should pay for this. My home insurance will not pay because the amount is below my deductible, and why should my insurance pay for this it was their work that caused the damaged. They are the ones that should pay for the bill not me. Mr Pete claims the technicians ask me if I had any other issues and I said no.  This is not true the technician told me if I had any issues to call them but the hose should not leak anymore and left in a hurry. The water damage was not discover until I went to my sitting area in the bedroom until that night. The dishonesty of the workers and failure to take responsibility for their work shows a lot of the owner and the company. Them failing to take responsibility has put my family in a financial hardship.

Crystal J.

We normally use a different plumber, but we couldn't wait the weekend and needed someone out ASAP. Rooter sent someone out right away and the issue was fixed that day, which we greatly appreciated. However, get ready to be bent over. They quoted us nearly $500 for an easy leaky drain fix because "well, it's under a cabinet so it's not easy for us to fit under there." Ok, so tell me, whose plumbing is eye level to a plumber sitting comfortably in a recliner? It is in the huge cabinet under my kitchen sink. It doesn't get much easier than that! If I wasn't already doing something, I'd have done it myself. As soon as he started complaining about where the issue was located (we'd already torn out the sheet rock for them to find the leak) I knew they were going to try to punk me. Be careful.

B H.

Horrible customer service and treatment from the owner! Scheduled appointment and they weren't here, I called to check and was told CSR tried to call yesterday and it wasn't their fault I didn't answer the phone! I checked phone records and there was no incoming call from them the prior day. They said they were not done with the previous job and after putting me on hold, said they could come between 1-2 that day and start and come again the next day. We had scheduled ahead of time, took off the day and were told they would complete it in one day. I asked for the owner to call me before anything else was decided. About an hour later the owner called, he continued the excuses and even said that I am not his only customer and he can't guarantee scheduled times! I told him customers need to be told this ahead of time and he made excuses, was very harsh and rude to me and finally hung up on me! I do NOT recommend this company and have seen many of the same reviews about the poor customer service and poor handling of customers by the owners himself.

Larecia H.

Called 2 months ago for appt. Said they would call back for time they would be here. Never called. Never showed. Called Friday, July 6th for repairs needed. Got appt for Saturday and said she would call Friday afternoon with time they would be here. No call back on Friday. No call back on Saturday and no show. Not trustworthy on their word. Wouldn't trust their work now.

Laura B.

I would never recommend them!!! They continually put us off, didn't show up twice, and were very rude! I called Black Plumbing and they were out within 30 min and had us fixed up within a few hours. Save yourself the hassle and call Black Plumbing!

Jason A.

Did some warranty work on our water heater through AHS. Very prompt and professional, fixed the problem at no additional cost.