Mr. Rooter Plumbing of Abilene

Wade A.

My home warranty sent Mr Rooter to repair or replace my garbage disposal. The technician, Anthony, arrived within the anticipated appointment time. He determined the garbage disposal needed replacement. He had the new one with him and promptly replaced the old one. He was professional in his work and in conversation before, during and after the job was successfully completed.
I was pleased with Anthony and his quality of work.

Becky D.

When our home warranty sent Mr. Rooter of Abilene to diagnose our water heater issue, I didn't know anything about them. They approved replacement of the water heater and Anthony did a great job, kept us informed, made sure we didn't have any questions and was just overall professional, kind and knowledgeable. I wouldn't hesitate to recommend them!

Rickallmighty J.

This company is the worst. It took them three visits over a month trying to get simple plumbing problems fixed. The fourth trip I asked them to leave my house after they butchered my existing plumbing and bathtub. I have never ever seen anyone as unprofessional as these " plumbers " I wound up buying my own parts at the hardware store and inside of an hour I repaired what they couldn't do in three hours. and watch out because they will try to upsell you and convince you that you have more problems. my problem was allowing them to work on my house the first time!

James R. H.

Torres I believe was his last name. he did incredible work, he came in, he did his job perfectly i have 0 complaints. he was very friendly I will be calling them for any of my needs from now on thank you!

Kevin F.

What a cluster F as a business!
Scammers!!!
Told insurance company they used leak detection equipment and didnt! Unless his magical Ipad was special and it wasnt. Just a couple of pictures and no clue where the leak was bc it took them 4 days to get out. Everything was dry. They said it was in the wall. I told them no bc drywall wasnt wet there. They kept saying the slab near the wall. Like i told him it was in the wall on the outside, its a stone house. Their quote was $2700.
After trying to deal w them and the insurance for more than 10 days, I fixed it in less than 2 hrs and $16 in parts.
BTW-it was in the stonewall like i told them.
NEVER USE THIS WANTA BE PLUMBING BUSINESS!!!!

Kelly G.

Needed a plumber asap, called 4 different ones, it's Friday noon and no one could come until Monday. Finally, Mr. Rooter said they would send someone. Grady was here within 30 minutes and resolved the issue quickly. I'm so grateful! He was professional, knowledgeable and friendly. I would highly recommend this plumber!

Austin M.

Had a issue with a blocked main line. They hydro jetted it and saved me from having to have the line dug up

Candace G.

Our toilet stopped working and leaking. We went through home warranty who sent out a technician from Mr. Rooter plumbing. This company is so dishonest and will scam you in a heartbeat. The technician told me that he had to replace a pipe, but it had to be a certain type. He went to Lowes and paid $15 for said pipe and yet charged me $90 for this and pocketed the money. On the claim, he stated that he had to "special order" the pipe. The warranty company told me that since it was a leak that it was guaranteed to be covered; however, the technician said "we are trying to get out of covering everything under warranty, so my boss tells me I have to charge for things that warranty would normally pay for." We called the company and they said this is their policy to uncharge and not run it through warranty first. He was such a crook and would NEVER recommend.

Matt B.

There is a reason that these guys have such awful reviews on here. They are dishonest crooks at worst and extremely incompetent at best.

Mr.Rooter was dispatched by Homeserve to check on a sewer pipe issue. The technician was nice but did not seem very experienced and had tons of mistakes in his write-up. Communication with the office is horrible and they act as weird middle men for the technicians. I was told on three separate occasions that I would get a call back by the end of the day and never did. They came out here twice and still could not estimate what the repair job would cost. However, they did send me an unannounced and unjustified invoice for $1800 with absolutely no detail. A supervisor was sent out from Abilene "just for me" and go figure...he did not bring a camera and STILL could not estimate the job. He did want me to pay an outrageous $450 for ANOTHER camera inspection that takes less than an hour.

I had a local company do a camera inspection for half the price and had an estimate to me by the end of day. They did not experience the mysterious issue of not being able to get the camera through the "Collapsed line." I watched the entire time and there was plenty of space for the camera to go through.

Mr.Rooter's pay is commission based and this is most likely why they try to up-charge every time they move a finger and find different reasons to charge you for the same thing.

Mr.Rooter is not worth $10 an hour, much less the $450 that they try to charge.

Jennifer B.

Mr. Rooter was assigned by my home warranty to investigate a water heater that I already knew would have to be replaced. After the visit, they called back and said it would be $771 out of pocket AFTER what the warranty paid. I called the warranty company. They said the technician had added $398 for "modification of the water line," $135 to "bring the drain pan up to code," and $148 to bring the "insulation up to code." I call BS! The water lines are in excellent condition, a drain pan costs around $20, and tanks come with insulation--plus, this tank sits in a closet designed for a water heater, no insulation required.
These people are padding the bill. If they don't want to accept the contracted payment they have with the warranty company, they need to decline to renew when the contract is up.