Mr Rooter Plumbing

Tracey A.

Zero stars. I am rating on the importance of follow up and customer service. Do not use this company if you ever need a follow up on anything. I had a home sale inspection that requested a clean and scope of the sewer line. Mr. Rooter provided the services. Prospective buyers needed more information on the results and I was provided an insufficient scope video of the sewer main. Buyers thought something was being covered up. A week of calls, messages, web page messages (because they have no direct email), pleading for help. When I spoke with a manager finally he said he had not heard anything about my requests until that moment. I don't know where the communication break down is within that company, but it is significant. I stressed the urgency of the matter to no avail. I did not EVER receive one call back. The only reason I ended up speaking with a manager was a result of me repeatedly calling them. Oh, and once when I called to request a supervisor or manager, the receptionist put me on a long hold to come back and say...and I quote ""they are all either in the bathroom or out to lunch"".

Iris A.

Very disappointed, need pipe snaked from my washing machine, cause water wasn't draining, refered to 95$ special but they quoted me 240$. The 95$ was only for easy accessable area and he mentioned that he has to move my washing machine, ARE YOU SERIOUS.Since when do you get charged for moving a washer/dryer or refrigerator.

Heather G.

I learned a new term .... SIP Sales person in disguise. You call them to come out to clear a clogged drain pipe and they are really there to upsell you. The first time they said we needed to replace the pipe to the street .... $6,000 later when it backed up again they said it was the plumbing under the house and that would cost $550.00. When it backed up again less than a week later, after setting an appointment for the next afternoon, they called at the start of the appointment time to say they would not come out unless we agreed to pay the $550 to change the pipe. Ended up calling a local company who came out and fixed it for a fraction of the price. so BUYER BEWARE. They are not there to clean your drain. They are there to upsell you a service you may or may not need and can almost guarantee you can get so much cheaper than their quote. So use them to clear a clog but tell them NO THANKS to the upsell.

J B.

I should have looked here before we hired them. They came to fix roots in the pipes. They told me after they did their work that they don't take responsibility for damaged irrigation pipes. They destroyed our irrigation pipes and then buried them so i can't even find where they broke them. I have spent $500 and counting on trying to fix their damage. They sent separate crews to do the work on two separate days. The second crew couldn't figure out why the first crew had done what they did. The first crew took the hose off the spigot and turned the water on and left. It ran for over two hours before we got home. Then they tried to blame us. I wish I had never hired them.

Audrey O.

Thank you to Lisa P, whose previous review confirmed what I already thought was happening and that we were being taken advantage of. We had a blockage in our sewer line so we called Mr. Rooter, and had the same series of events Lisa described. First we were told it was too blocked so a supervisor would have to come back the next day. The next day he used the camera and very quickly determined it could not be resolved with the snake and equipment he had on him. My husband asked why he couldn't try hydrosnaking to which he replied ""no we're going to do this the right way"", then called his boss and gave us an on the spot quote of over 15k to excavate the sidewalk and into the street. The supervisor did not even see the camera footage or our property in person. Not to mention when he did the snake with the camera, sewage starting coming up and made a huge mess, and the cap to the clean out was not put on tightly enough and we woke up to sewage all over our sidewalk and into the street. Luckily, I read Lisa's review recommending Doc's Drain service, who came this morning and had it completely cleaned out and resolved within 30 minutes. Last time I used Mr. Rooter I had the same experience with them insisting on coming back multiple times, and never even attempting more than one intervention at a time. They also suggested digging up the whole yard last time we needed a blockage cleared. Never again!

Berry H.

Richard and MaKonnan did a great job and took care of some other issues for me

Highly recommend

Love F.

Update 8/27/24: James and Benjamin came out to the house. They did a re-scope. They were very kind and professional. I appreciate that they took accountability even if the dig team is separate from their own.
The only advice I would give is to make sure the office team gets a little retraining on communication. It was very hard to get anyone to respond and if they communicated at all during this stressful situation I think it would have gone a lot smoother, regardless of whom the responsible party was. Thank you.

Update 8/22/24: Jose and another worker came out and filled in the hole and used the machine to compact it. He didn't know the cleanouts were installed as the last people to bring dirt buried them. So one broke while compacting. He had to find the other one, cut them and re installed them properly closer to level with the grass.
I reached out again to Mr. Rooter and asked that they come rescope just to make sure it didn't crack the pipe again.

Although I stand behind my original review, I guess that goes more towards the actual workers. I am having issues getting responses from the office staff. I am really concerned that where they did the work a sink hole keeps opening up. They've added more dirt before, and I have a video of the worker saying ""oh here's the hole"" (underneath my roses where they also dug under). He only added one bucket of dirt though, and only did a foot stomp.
I am mostly concerned that maybe they didn't actually fix the leak in the pipe. Perhaps they got the wrong section, perhaps only replacing the clogged section. Is that why it keeps sinking? I don't know, because no one will respond.
I am so scared to walk over the hole when I'm mowing, for fear I'm going to fall through. Is it happening because they needed to add a special rocky type soil first to give the softer dirt something to grab onto? I wouldn't know, because no one is responding. Is this nOrMaL?? Again, I wouldn't know.
You can see where the sink hole also goes under my roses, and the wood boarder.
I would REALLY like someone to respond. I'm sick of living in fear of my own yard.

Donald D.

Wanted to charge me over $500 to replace faucet cartridges!!!! See ya! No way!!! Definition of dishonesty and gauging! Didn't even have the part!

Lisa P.

Mr Rooter is no longer trustworthy.
I called them out for a routine snaking of our sewer line in early December 2023. The tech hit a root that the snake ""could not clear"" (or so he claimed). He sent his supervisor out to camera the line, and supervisor tried to convince me we had to replace that section of our sewer line (for $6800). I did not buy it. Although I had paid $295 for camera inspection (in addition to the snaking fee), it took 3 phone calls (and me voicing my frustration in the last call) to get a copy of the video. When I finally had the video, I showed it to another plumber, who assured me that I had indeed been scammed. He recommended another, locally owned rooter service, who cleared the line all the way to the city sewer with little difficulty and sent me a video of his inspection the very same day.

I should note that the other service (Docs) and I also discovered during the camera inspection that Mr Rooter hadn't even touched the section of pipe running from the outdoor cleanout back to the house (I saw it, too, as he had me watch the inspection). That part of the line was full of roots!!! So he sent the snake in there and cleared the line all the way to the cast iron at the house.

I have since heard from others that it is not uncommon for Mr Rooter to try this scam.

My recommendation: call Doc's Drain Cleaning instead. And if you DO need to replace a line (water or sewer), call Joe Frei. Doc's and Joe Frei are fair and honest.

*For the record, I am not getting any sort of payment or other incentive for recommending Doc's or Joe Frei. Just the satisfaction of them being honest and getting the job done.

Tomichi S.

BUYER BEWARE!!! Wait for it! (Get a second opinion if it seems costly)

I have been with Mr. Rooter for several years to service my house in downtown Colorado Springs. I even had the subscription service where I would get yearly inspections. I was fine with the service. I had a bathroom plumbing issue was charged $700 to repair and update and was given free repair after failure of work was found later.. still kept them no problems. Older Old North End 2bd. 1 bath home. Drains back up due to the old ceramic sewer lines put in early 1900's and the elm trees that flourish the city. Line backs up, Mr. Rooter is quick to come out and service the line, but they find a new line with the camera that is completely clogged.. Ok... ""Well Sir, we need to dig up the line and replace it to get your service flowing again."" Ok.. how much, ""$9000"" WTF.. what? ""Well got the boss to drop it $800, but we will need 1/2 up front and second 1/2 after the work is done. We have to hand dig to replace it. Maybe a day to complete."" I had the money to put up barely, and made a deposit. A close friend I had spoken to later said this is how the big companies get you. Yes, the work done would have solved the problem, but because I was in dire need to get the problem solved, I would reach down and pull out savings to save the sewer line... I called ***** T**O**M*** and said I dont want the service done dont come on the property to complete it. I had another provider send their root cutting machine through the sewer lines and they wear able to get the line running smoothly again.. I asked for my money back. I paid $4500 on Jan 9th, refused service Jan 10th and have not received any payment back as of Jan14th, tried stop payment with Wells Fargo, and have called everyday to ask about getting my money back from this very wealthy organization...there are some ancient bystanders that take calls, work the shovels, maybe even are supervisors, like Tom, but still this is a big corporation willing to make assessments that? Or maybe line *****Chelsea****.. he says he is honest.. but with his self or others, I don't know... if you get a big number estimate from them.. TAKE MY FRIENDS ADVICE... get a second opinion.