Mr Rooter Plumbing

Tomichi S.

BUYER BEWARE!!! Wait for it! (Get a second opinion if it seems costly)

I have been with Mr. Rooter for several years to service my house in downtown Colorado Springs. I even had the subscription service where I would get yearly inspections. I was fine with the service. I had a bathroom plumbing issue was charged $700 to repair and update and was given free repair after failure of work was found later.. still kept them no problems. Older Old North End 2bd. 1 bath home. Drains back up due to the old ceramic sewer lines put in early 1900's and the elm trees that flourish the city. Line backs up, Mr. Rooter is quick to come out and service the line, but they find a new line with the camera that is completely clogged.. Ok... ""Well Sir, we need to dig up the line and replace it to get your service flowing again."" Ok.. how much, ""$9000"" WTF.. what? ""Well got the boss to drop it $800, but we will need 1/2 up front and second 1/2 after the work is done. We have to hand dig to replace it. Maybe a day to complete."" I had the money to put up barely, and made a deposit. A close friend I had spoken to later said this is how the big companies get you. Yes, the work done would have solved the problem, but because I was in dire need to get the problem solved, I would reach down and pull out savings to save the sewer line... I called ***** T**O**M*** and said I dont want the service done dont come on the property to complete it. I had another provider send their root cutting machine through the sewer lines and they wear able to get the line running smoothly again.. I asked for my money back. I paid $4500 on Jan 9th, refused service Jan 10th and have not received any payment back as of Jan14th, tried stop payment with Wells Fargo, and have called everyday to ask about getting my money back from this very wealthy organization...there are some ancient bystanders that take calls, work the shovels, maybe even are supervisors, like Tom, but still this is a big corporation willing to make assessments that? Or maybe line *****Chelsea****.. he says he is honest.. but with his self or others, I don't know... if you get a big number estimate from them.. TAKE MY FRIENDS ADVICE... get a second opinion.

Chelsea A.

Without a doubt, I was scammed by this company and by Tom the contractor. I called them out because of a flooded toilet, they dug up and supposedly replaced all the piping in the back yard but really they just needed to snake the drain because it was fairly new piping out there. My neighbor was home when the crew arrived, and said they were just standing around most the time anyway and they definitely didn't pull a permit because there was no tamping done when they filled the hole and the city never came back out to inspect. I guess I'm grateful at least that none of my dogs fell in the hole and got hurt, although they did leave the fence in and let my dog out at one point. But what really pissed me off is they messed with a wire down there that connects to my water heater, so I didn't have hot water for a week and at first they acted like they didn't know anything about it and it was all a coincidence. After all was said and done they charged us $6800 and I had to pay an electrician another $450 just to fix their damages. I had to put it on credit.I don't mean to sound dramatic, but hopefully this review saves someone from becoming Tom's next unknowing mark.

A H.

This company is awful! I strongly believe they did everything they could to rip me off!! I had them come snake my main line because I had a back up. They told me they couldn't snake it at all and kept getting stuck and that their supervisor had to come out and scope the line. So I had to pay $390 for what I assumed was an unsuccessful snaking and a scope of the lines. Supervisor came out, nice guy, but told me that my line near the road was ""completely blocked with tree roots and I could only get a tiny hole through it"" and that it is going to cost $13,500 to dig a trench and replace the line with a fiberglass lining. Made me feel like I had no choice. I said I couldn't afford that and he sat around waiting while I called my husband at work and he made some calls. I told him he could leave because I won't be able to get an answer right now. He finally did after like an hour of waiting in his van. They also never showed me video or anything of this supposed blockage. Fast forward, I had another company come out today (2 days later) for a second opinion. The second company SHOWED me the entire time and it is most certainly NOT completely blocked. There is a small little spot of tree roots sitting near the tap. And then the cast iron piping under my house is starting to get rough and is catching toilet paper, so there was some toilet paper balls caught on it. Said eventually in the near future we might want to think about replacing that pipe under the house, and could fix just joint by the tap. For $8k. Mr. Rooter doesn't care about their customers or people's well being and livelihood! They only care about money and lying to get it!!

Jonathan M.

Very unfortunate change in quality. I have exclusively used this company over the last 5 years for all work performed at 4 different properties, including an entire home remodel (new pex plumbing throughout, vanities, toilets, shower valves, clean outs, scopes, lift station)-you name it. This company used to be amazing. A simple phone call got you in contact with a knowledgeable team member quickly and thus scheduling and payments were straight forward and easy. Unfortunately, they seem to have become more overpriced than ever with minimal if any discount for returning loyal customers and increasing confusion of the office personnel. What used to be a 5 star company everyday of the week has fallen to 2 at best. I would not recommend this company in their current state of operation. Hopefully they get enough feedback to change directions and get back to their roots as one of the best plumbing services around which is currently NOT the case.

Sharon M.

The job was to include gutter and sidewalk repair once work was complete. They have not completed project. The gapping hole has washed down the street with rain... As we have waited for WEEKS for project to be completed. It is a safety hazard. No communication from Mister Rooter. I would NOT recommend them. Jason is nice, but then goes silent once project is to be completed. Hudson, (a supervisor) is harder to get in touch with. I will be seaking legal counsel. They use delayed email and missing info to misguide you. Beware, beware, beware!!

Chhaya P.

We had Benjamin replaced our garden faucet. We found Benjamin to be very knowledgeable, professional and an exceptionally hardworking guy. He got the job done impressively with an almost unreachable & tight working space in our basement. So very grateful to have him replace our broken garden faucet. Highly recommend this company! Thanks for the military discount, much appreciate it!

Mark H.

Extremely overpriced. Needed to get a section of rusted out drain line replaced. They didn't know how much needed to be jackhammered out and replaced. In the end it was about 3ft. Cost was 7k. I'll let the readers be the judge if it was a value with the cost breakdown.

Jeff L.

Good plumbers and fair pricing and doesn't up-sell. I had a main sewer line clog. They snaked and scoped lines and even helped me locate, dig up the hatch and check tank level. I'll use them again!

Juanita M.

Mr. Rooter always responds with dispatch, i.e., in a quick and efficient way. We were so happy that Adrian was our plumber because of past experience with him. Adrian is professional, courteous, friendly, and excellently skilled. He enhances the great reputation of Mr. Rooter, with whom we have dealt for a number of years.

Inelis V.

great servic and honest, they came today and help me with my plumbing thanks guys y'all are awesome thanks John Uribe