Mr Plumber

Lisa S.

Interesting Cindy, after all this time you never even bothered to call and follow up. Guess your follow-up customer service is on par with your in home service... at least I'm not billed for follow-up no-service.

Alexandra L.

Called because the ​toilet was not working and was told that not only would the toilet need to be completely replaced (or rebuilt for a lot of money), but the water pressure value (over $500) would also need to be replaced. Was also charged $49 for a trip charge. I decided to get a second opinion, so I called ARS Rescue Rooter in Marietta. The Plumber​ did not charge a fee to come out and immediately identified the problem. In less than 10 minutes he replaced a small part and the toilet was working great. He also checked the water pressure and said it was good and did not need to be replaced. Total cost: $120, compared to the hundreds of dollars I would have wasted replacing a toilet and water pressure value that did not need to be replaced. It's always good to get a second or even third opinion.

D C.

So I initially was pleased with this repair aside from not getting 10% off(booking online) as advertised on the radio. My service was a rather costly sump pump quiet valve for 442$ parts and labor! During the consultation I showed the tech a room in my basement that is never in use and coincidently is where the main water shut off valve is located. This particular room has a drop tile ceiling. I provided him a ladder that he may attempt to follow the water line from the valve on the wall into the ceiling for an unrelated service matter(Pressure Reducing Valve) that he suggested needed to be replaced. He came back upstairs and we agreed on the scope of work and he got started. The job was completed in about 35 mins. He show me the installed quiet valve and insured that it was working properly and it was. What I did not notice is the door to the room where the main valve is located was closed. I go to the basement today and enter that room and my ceiling tile is missing. So the ladder is still in the same place, I go up to see if he inadvertently left it up in the ceiling across other tiles and it wasn't there. I go in the room where the work was completed and it's not there either. So my only conclusion is that he broke it and took it right out the back door with him and closed that door. It's been weeks and I'm sure it would do absolutely no good to contact them about this matter. However, I'm fuming that this tech came into my home, broke a ceiling tile, concealed it and never mentioned it. I understand mistakes and probably would have told him not to worry about it but the principle is what I take issue with. Definitely not what I would expect from Mr. Plumber. I'll be calling another company for the water heater I need to have replaced.

Asa P.

We have the annual service contract with Mr Plumber. Ryne Bernhardt is the one to request. We had a pipe burst in the slab under the hot water heater in October 2017. We called in a panic. Ryne came and worked with State Farm to get us repaired and replaced. He can be trusted to help you maintain a problem free home. This trip we had the garbage disposal replaced and and a new faucet. You can count on Mr Plumber. Period. And Ryne!

Alan D.

Made an appointment online and got prompt service, the plumber was knowledgeable and professional but the pricing was really high. We needed toilet valves and installation ended up over 400 per toilet fir parts that would gave been 35 at Lowes. Too bad because the service was good. But overpricing the parts and install make me reluctant to use them again. get real mr plumber!

Krish D.

Worst experience ever! After been given the runaround for three days, they ultimately refused to break down and itemize their invoice so that our insurance adjuster can approve the work. More than likely wouldn't offer transparency because of their unjustified pricing. Regardless, we wasted three days and haven't rectified the issue, what makes it worse is that we have a 4 month old and currently no water. I will make it a point to let my neighbors (all 450 homes) know Mr. Plumber is not a friend to the community. Thanks for nothing.

Kevin R.

Would not recommend Mr. Plumber ever. Call to have a fix to a bathroom toilet shut off value. Since it was leaking and the valve not working, we shut off water to the entire house. An appointment was made for Monday night. Got a call from Mr. Plumber indicating the plumber was on his way and it may take a little while due to rush hour traffic. About an hour later I had a voice mail on my phone wanting to confirm someone was at home. However since they left a voice mail, they say they had to send the plumber on to another job. I called their customer service and they explained since they couldn't confirm someone at home, they had to send the plumber onto another job. I said I thought the first call was the confirmation call. The service rep should have told me in the first call to expect another call to confirm as he/she got closer. The service rep then said they can send another plumber out but it would be between 8PM and 11 PM that night. The plumber never showed up and no call. I ended up the next morning calling another plumbing service. (He showed up in 1/2 hour!) I finally got a call later in the day from Mr. Plumber indicating they could come out later in the afternoon. I told the service rep no thanks, we got much better service from someone else.

Christopher S.

The only reason why I am giving this review two stars is because the plumber did what I needed him to do. Although he said he was not a Salesman he tried to sell us everything under the sun including a toilet that cost upwards of $800. You read that right $800 for a toilet all you do is go in it! I feel like this company took advantage of my not being there. They need to learn to fix only what is requested and not everything under the sun and not take advantage of couples just because they are not together whenn making a decision.

L S.

Seriously the worst customer service. I had an appointment with them. They called to say they were on their way. I called them back within one minute, no exaggeration, and they said they canceled my appointment because I did not pick up when they called. Do not waste your time with these people. They could care less about their customers.

Dana P.

Nobody wants to have sewer problems, but if you are in that unfortunate situation, I couldn't rave enough about John Maylock with Mr. Plumber. He was knowledgeable, honest and didn't stray from our original quote. John walked me through the process so I understood the issue, and then he gave me all of my options. I felt confident with his assessment and I'm happy our issue is resolved. Thank you, John (and Mr. Plumber)!!