Mr Plumber

Dylan V.

Michael came and addressed the problem at hand. Unfortunately the procedure was going to be very invasive however Michael went out of his way to damage as little as possible to the surrounding area. This meant he would have less room to work with. I cannot thank him enough for helping me out, making my life easier moving forward and helping me put this problem to rest. Cannot recommend Michael enough for his quality of work. The only reason for not giving 5 stars was the price was high. Now having said that, thee quality of work was top notch so in a way it was worth it.

Lora C.

Today, Wes repaired the brass back-flow connector on my side of the water meter. The threaded part had cracked and leaked badly. The cost, $644, was in line with other estimates I had received. He showed me how the water can be turned on and off. Also explained how a more extensive repair could have been done for $1,100. I opted for the less expensive repair. I think it will hold. Back in October, Brandon repaired my one-year-old Rheem gas hot water heater. The gas regulator failed. Rheem sent the part but I had to pay for the labor. The heater had been installed by another company with only a 30 day warranty. The Mr. Plumber plumbers were professional, wore company shirts, had proper ID, wore masks, and took the time to clearly explain the repairs. It's a lot of money to spend but not much choice in the matter.

Todd U.

I called Mr plummer for a sink and tub that were slow to drain. The plummer called me when he was there and I told him that I was not there but my contractor was there. His first comment was """"well how are you going to pay me""""? That rubbed me wrong. I told him my credit card. He said he was going to look at the situation and call me back. In 5 minutes he called me back saying the drains in both the sink and tub needed to be snaked. That was what I expected. I asked him how much it was going to cost. He said $500 for the sink and $500 for the tub plus any associated costs. I asked if this was going to fix the problem and he said there was no guarantee. This is beyond ridiculous in price and guarantee. I had to pay a $79 fee for them just to come out and it was not going to be credited towards what I spent. I have used Mr plumber before in the past I would say in those instances it was slightly more expensive but $1,000 plus expenses was ridiculous to snake a tub and a sink I will never use Mr Plummer again or recommend them to anyone..beware

Michael B.

Had a gas line connected to my new natural gas grill. For $2600 they delivered as promised, but in the process got plumbers sealant on my brand new deck. I spent an hour scrubbing at it with a tooth brush. Failed to remove the old line. Left drill shavings all over my brick work. Tore out the insulation and failed to replace back into the space under my sun room. Left insulation on my basement floor. Left several pieces of debris from the job on the ground underneath. See photos for one example. Feel free to hire this company if you want a mess to clean.

Qin H.

Not sure about the service quality but THEY ARE ROBBER！ Warranty company sent this contractor over and they diagnosed the water heater. The technician recommended me changing the upper and bottom thermostat. Since home warranty won't cover it, Mr. Plumber quoted me for $567!! The price of the parts is only $35+tax from Home Depot. They charge $500 labor fee for thermostats which spends 20-30 mins at the most. Thank god I said no to them. Finally the super nice maintenance guy in my community (he is only supposed to be responsible to rental units not mine) helped me replace and fix it for free.

Harvey B.

i was in a pinch for a plumber and they were thereon time the service guy was great. the problem was a $ 631.00 billfor a little over an hours work will not use this company again.

Stephen C.

I appreciated that the plumber communicated the appointment and arrival time via txt. The issue i had was a small section of what remained of a cast iron drain pipe that was leaking. It was located in the crawl space of my home. I hoped that the plumber would repair the leak instead he told he i had to call back into the office and schedule another appointment after already waiting 2 days for this visit. Them to make it worse his repair cost came out to a whopping $1800 !!!!!!!!!! I was absolutely floored. A good plumber makes about $25/ hr and this job intimately took 45 minutes to repair (different company) so if you assume 1 hr of work max this works out to close to $1600 (minus materials) of pure profit. I can understand a company need to make a profit bur $1800 to fix a 1 foot section of pipe is beyond a rip off!!!!! I ended up spending $400 to have it repaired and it took about 45 minutes. Be wary of these guys especially if they know you are desperate.

Denise G.

Blake was on time and professional. He had a helper with him, but I didn't get his name and he spent most of his time staring daggers into space or texting on his phone like most young people. Lol. Like most homeowners, I wanted to get three estimates - so I reached out to JK Plumbing (they flaked and never got back to me start the repair / installation), RotoRooter and Mr. Plumber (which is also a part of CoolRay & Britebox Electrical). The estimate for the toilet and sink install were very reasonable compared to the RotoRooter. The estimates for the valve stem replacement and the outdoor spigot / faucet were in line with Roto Rooter. I appreciated the technician being on time. He also put on those little blue booties to protect my carpet (the carpets were actually being cleaned while he was here). He was very quiet and subdued - so even though I had a few questions - I felt a bit like I'd be getting on his nerves if I peppered him with questions. He did ask if I had any questions and he attempted to explain to me why the outdoor spigot / faucet would entail a lot of labor. I have yet to make my decision, but based on this visit - I would feel comfortable letting Mr. Plumber perform the repair.

Stephanie P.

We had a water leak from the toilet, wasn't sure where it was coming from. The technician came and said it was a loose bolt in the toilet tank. He said it wasn't coming from the water line or wax seal so he tightened the bolt and left. A few hours later I noticed water around the toilet and called them back. On the second day the same technician came back, he wasn't exactly sure what was going on. He then said my water line was leaking and the wax seal needed to be replaced. He performed these services and again after he left there was still water leaking. New technician on the third day found that the toilet tank was cracked and the entire toilet needed to be replaced. I contacted Mr. Plumber to express my dissatisfaction with the entire situation, no one has ever returned my call or answered my email. Horrible customer service! Total waste of my time and money. Find another plumber.

Erin P.

Today Allen Craven helped me and he was SO great! I lost my engagement ring to the drain and he was so sympathetic. The woman over the phone scheduled someone to come out here as quickly as they could and were so nice and understanding over the phone. Allen was very honest with me about the likelihood of us finding it and very upfront with the pricing. He checked multiple places in the pipes to be extra thorough because he could tell how much it meant to me. Unfortunately, my ring was gone but now I know who I can call anytime I have ANY plumbing issues. A person and company I can trust completely to be honest and fair which is so important to me! Thank you Allen so much again for your kindness and helping me as much as you could! I can not tell you how much I completely appreciated you this morning !