Mr Plumber

Krish D.

Worst experience ever! After been given the runaround for three days, they ultimately refused to break down and itemize their invoice so that our insurance adjuster can approve the work. More than likely wouldn't offer transparency because of their unjustified pricing. Regardless, we wasted three days and haven't rectified the issue, what makes it worse is that we have a 4 month old and currently no water. I will make it a point to let my neighbors (all 450 homes) know Mr. Plumber is not a friend to the community. Thanks for nothing.

Kevin R.

Would not recommend Mr. Plumber ever. Call to have a fix to a bathroom toilet shut off value. Since it was leaking and the valve not working, we shut off water to the entire house. An appointment was made for Monday night. Got a call from Mr. Plumber indicating the plumber was on his way and it may take a little while due to rush hour traffic. About an hour later I had a voice mail on my phone wanting to confirm someone was at home. However since they left a voice mail, they say they had to send the plumber on to another job. I called their customer service and they explained since they couldn't confirm someone at home, they had to send the plumber onto another job. I said I thought the first call was the confirmation call. The service rep should have told me in the first call to expect another call to confirm as he/she got closer. The service rep then said they can send another plumber out but it would be between 8PM and 11 PM that night. The plumber never showed up and no call. I ended up the next morning calling another plumbing service. (He showed up in 1/2 hour!) I finally got a call later in the day from Mr. Plumber indicating they could come out later in the afternoon. I told the service rep no thanks, we got much better service from someone else.

Christopher S.

The only reason why I am giving this review two stars is because the plumber did what I needed him to do. Although he said he was not a Salesman he tried to sell us everything under the sun including a toilet that cost upwards of $800. You read that right $800 for a toilet all you do is go in it! I feel like this company took advantage of my not being there. They need to learn to fix only what is requested and not everything under the sun and not take advantage of couples just because they are not together whenn making a decision.

L S.

Seriously the worst customer service. I had an appointment with them. They called to say they were on their way. I called them back within one minute, no exaggeration, and they said they canceled my appointment because I did not pick up when they called. Do not waste your time with these people. They could care less about their customers.

Dana P.

Nobody wants to have sewer problems, but if you are in that unfortunate situation, I couldn't rave enough about John Maylock with Mr. Plumber. He was knowledgeable, honest and didn't stray from our original quote. John walked me through the process so I understood the issue, and then he gave me all of my options. I felt confident with his assessment and I'm happy our issue is resolved. Thank you, John (and Mr. Plumber)!!

Chris W.

We had new countertops and thus a new sink installed. We needed a plumber to retrofit the existing plumbing to the new sink and install a new faucet. It was a fairly easy job. I had just installed a new garbage disposal two months earlier. We were going from a two drain sink to a single drain. So the plumber needed to cap one drain line and slightly reroute the other into the center. Then simply reattach the garbage disposal. The new faucet was a single hole install. We also needed the hot and cold shut-off valves replaced as they tended to leak when the knobs were turned. My wife was out of town and I wanted to surprise her by having all the work done before she got home. It would be a tight schedule, but the final step, the plumbing, was scheduled to be done several hours before she arrived home. Since we have used Coolray for many years for our heating and air needs, we decided to go with their plumbing division, Mr. Plumber. The reviews were decent and people said their prices were fair. The plumber arrived and I had everything laid out and ready to go. I explained to him that my wife would be home in several hours (in hindsight, big mistake) and asked if he could complete the job before then. The plumber acknowledged that the job should take no more than 2 hours. Perfect. I was very excited to finally finish up several hectic days of contractors in our kitchen. But then came the estimate: re-routing the pvc pipe and replacing the shut-off valves - $352. Install the new faucet - $352. Re-attach the garbage disposal - $387. Total cost $1,091. I almost swallowed my tongue. The plumber just told me it would take about two hours. I told him that I did not only find that price high, I found it astronomical. He said that this was standard Mr. Plumber pricing and there was nothing he could do to change it. He agreed with me that there would be less than $50 in materials being supplied by Mr. Plumber - 2 new valves, less than a foot of pvc pipe and a few couplers and elbows. That meant that the labor was over $1,000 alone (the eventual work took an hour and forty minutes total). That means Mr. Plumber charges over $600 an hour. I could hire a team of high-powered attorneys for less than that. I explained to the plumber that I had installed the garbage disposal myself in about 30 minutes. All he was doing was putting it back in place and charging me $387. I told him I could reattach it 15 minutes. He didn't disagree, he just simply stated again that these are Mr. Plumber's standard rates. The worst part was that he could not leave parts like the garbage disposal for me to do. In order for their warranty to be effective he had to do the whole job or nothing at all. Well, now I had to decide whether to send him away and not have the job done when my wife came home. And I would have to schedule a new plumber which could take several more days. I believe the plumber knew he had me in a tight spot. I was kicking myself for telling him that I needed the work done that day. So I bit the bullet and had him complete the work. I will say that the plumber was very nice. He gave me good advice about using the garbage disposal and how to adjust the faucet if needed. As far as I can tell he did good work. Unfortunately he never turned the hot water valve that feeds our dishwasher back on. The next day my wife tried to run the dishwasher and it started making some gruesome noises before we realized what was the cause. I can't imagine any defense for this type of pricing. It's beyond ridiculous. I see many other reviews with similar price gougiFortunately my faith in humanity was restored several days later when an electrician came over to install 2 ceiling fans. Two hours of work - total $159. Shame on you Mr. Plumber.

Lynne C.

$49 service call to quote $824 for vessel sink & faucet replacement & he wasn't sure what the other 2 items would cost : I declined : had installed by another plumber for $200 REALLY? in Atl

Ron M.

did very good job, but very expensive, i paid $145.00 for a $7 flapper for toilet 10 minute job, way too high ron 7-07-2018

Jennifer M.

I was totally taken! I was referred to Mr. Plumber so I accepted the quote even though I felt it was a little high. I figured it was best to have it done right. Well, my toilet was running. The pump had stopped working. Mr Plumber technician stated that I had excessive water pressure and that is what is causing the toilet to run and my sink to drip. He explained that I needed a new pressure regulator that would cost $739. In addition to the pressure regulator he tried to sell me on a new toilet which would cost me $600. This should have been a reg flag but I asked what the least expensive fix was and he said to rebuild the toilet. basically putting in a new pump and flap. This would cost me $361. I struggled with the quote but he proceeded to tell me my pipes could burst so I felt the urgency to get it done immediately. I ended up paying $1063 total after my discount for the new PRV and Toilet Pump. It was done quickly within the hour. The problem I have is that I researched the cost to replace a Pressure Regulator valve in Roswell, GA and saw that the cost ranged up to $362 for parts and labor for Roswell. I paid $627. This is insane! I have overpaid for some items over the years but I have felt more ripped off than I do today. Unbelievable! I didn't think a reputable company would do such a thing! If you're a trusting person like me Watch Out!!

Christopher B.

Shame on this people for their over prices. Also my wife was trying to get convinced that she needed a $600 toilet. Never again.