Mr. Plumber

Stan P.

Rude and unprofessional.

- Changed appointment time 2 times on me - no bid deal I guess as I had a free day. Annoying nevertheless.
- Refused to tell me his hourly rate - that bugged me, but I suppose everyone has their own business strategy.
- Gave me a $530 dollar quote for repair which seemed very high. I let him know that, and told him that I will consider it, but also told him that I am considering other plumbers that charge as low as $55 per hour (but unable to do the work immediately dew to their work load). He laughed at me, telling me that no decent plumber would ever charge that rate, and charged me a $50 service charge fee, which I paid without any hesitation . When I asked him to give me a breakdown of parts and labor cost for my reference, he refused! I told him that it would be fair to give me a breakdown if he charges me a fee (maybe I am wrong here). He grabs my cash, leaves the house without saying good bye and slamming the door. While all my other complains could perhaps be questioned, such rudeness is absolutely unacceptable.

(in a week I got everything repaired by a different licensed plumber for half the price...)

Adam K.

I'm very happy with my experience with Rick of Mr. Plumber. He was very responsive and picked up the phone when I called. He had same day availability for my work. The main sewer line to my house was clogged and he fixed it with no problem. He gave me an accurate quote over the phone and it was very reasonable. I will recommend him anytime.

Linda C.

They were very responsive, provided great service and offered fair pricing... Rick was wonderful! Really a great experience, would recommend him to anyone.

Heidi P.

Best plumbing experience I've ever had. He fixed my garbage disposal in 5 minutes and then didn't charge me for coming out bc it was such an easy fix. Mr. Plumber isn't just a good plumber, he's a good human being. He was quick, punctual, and kind.

Taylor E.

I just experienced one of the least stressful home fixes of my home-owning life. Rick from Mr. Plumber -- but he didn't answer the phone number listed as ""Mr. Plumber"" only as ""Hello"" -- was quick (job done the same day I called), very affordable,honest, pleasant and cordial. I couldn't have asked for a better experience with a plumber. He also recommended an electrician whom I will definitely call on if he's as good as Rick. I will absolutely be using him again when we redo our bathroom.

Vernette A.

do not use mr. plumber, work is not done when promised. this was a modular remodel took 60 days longer than promised. not a reliable person. he said he would be here each day to work. no show, no phone call saying why no one would be there today to work. work was not be completed on time . he said he has ""never done such a large remodel. kitchen remodled, bathroom remodeled & enlarged. closed sliding glass door & and made a wall in the space. old cabinets were taken out & new ones put in. he was not able to do this so hired a subcontractor to do this work. wanted money in between the 3 agreed payment schedule. i will never recommend anyone to use this company.

Cher G.

I moved into my mobile home seven years ago and have used mr plumber right from the beginning. They have repaired leaks, replaced thefloor in my bathroom and replaced my old worn out water heater.Their work is superb. They show up on time and complete the jobs in a timely manner. They also guarantee all their repairs.

Pamela B.

I called to have a tub unclogged. He seemed a tad confused as to how to get to my house while I explained for 10 minutes that it is just 1 mile past Safari West on Porter Creek Rd. He made an appointment to come to our house in the afternoon. Then 30 minutes later he called back saying he was just 1 person and he gave me someone else's spot and he had to cancel with us. He didn't try to reschedule. Really a weird phone call... odd man

We called Prados... The lady on the phone was sharp and made an appointment without a half hour discussion about where I live.

Debra M.

This was our first experience hiring someone to do extensive plumbing work. We needed a new floor, a shower and a toilet put in our mobile home due to water damage. We were very nervous after reading stories of a contractor taking advantage of seniors in Sonoma County in mobile home parks. Although the phone communication was a bit rough, (Jim said they are working on that!) when it came to doing what he said, and being clear about costs and any issues that came up they were great. I would highly recommend this company. Jim did a great job, showed up when he said he would and explained everything along the way. I would call them first for any mobile home plumbing work for sure!

Ian S.

Great service. On time, good price, and efficient. Toilet replacement cost half what my neighbor's cost for the same toilet. Only complaint - he parked in front of my garbage cans and my pickup got skipped.