Moreno Construction

Paul Y.

Came by to look at living room project. Said I would get a quote by next week. 3 weeks later and 3 unanswered phone calls........ crickets........ A courtesy call/email to say they are no longer interested would have been fine.

Mark S.

Eloy Jr. did a great job. I hired Moreno construction to install wood paneling on a couple of walls and then install shelving on the panels. The job required removing the dry wall and installing additional studs before closing the drywall and completing the installation. The end result looks great and demonstrates Eloy's artistic eye. All in all the team was professional, courteous and punctual. I would definitely recommend Moreno construction.

Anonymous A.

We contacted several companies when looking for contractors to help build a walk-in closet from a basement room in the house. Moreno Construction was the most professional, prompt and knowledgeable. They were very efficient while producing a high-quality product, offered a lot of recommendations and suggestions on various ways to reach our objectives and they even did a few extra things not related to the main project to help us out. They were great to work with and we will be using them soon for our bathroom remodel. Thank you Moreno Construction!!!!!

Sherrie M.

A couple of months ago I started looking into contractors for our bathroom remodel. After interviewing a couple of contractors, we decided to go with Moreno Construction.

Eloy Jr. is professional, friendly and easy to work with. He provided us with a detailed and fair proposal. When we accepted, Eloy Jr. explained the whole reno process and he suggested vendors we could use for our bathroom supplies which was helpful.

When the crew came to demolish the bathroom, they were polite, friendly and cleaned up after themselves.

Armando was great at seeing the project through with Eloy Jr. explaining his next steps for the bathroom. We had to order some extra supplies as the reno went along, however, they completed our bathroom in the expected time and fulfilled all of our requests.

My husband and I are very pleased with our bathroom! We love it! Thank you Moreno Construction, especially Eloy Jr. and Armando for the beautiful remodel!

We will definitely hire Moreno Construction for our future home improvement projects.

Peter M.

We hired Moreno Construction to completely renovate our kitchen, including demolishing a couple of walls. We tried to get bids from many different contractors since it was a major project for us, but had poor luck with many, who either provided no detail, refused to provide detail unless we signed a contract, never got back to us, or wanted to shape the project to suit their desires instead of ours. I have no idea why so many contractors think they can run a business this way, but that's another story.

In contrast, Eloy Jr worked with us over the course of a few weeks and gave us a fairly detailed proposal (but not enough detail, see the con below) without any pressure to sign anything. He was available to answer our questions and came by our house a few times that were convenient for us to discuss things. We selected them based on their ability and willingness to communicate openly and the fact that their quote was competitive and close to our budget. They also had good reviews on Yelp and their references spoke highly of them.

Once we signed the contract, they started right away and things generally moved pretty quickly, with a few notable and avoidable exceptions. They finished pretty close to their expected completion date and stayed on budget. Once the project was over, there were a few additional items that needed correcting, and they did come back to address them, standing behind their work.

It wasn't all sunshine and roses like the other reviews though. Here are some pros and cons as I see them.

Pros:

1. The crew was professional and polite and was good at cleaning up the mess.
2. They were efficient and punctual and even worked on some weekends to accommodate our schedule.
3. They finished within a week of the promised end date and with only a small cost overrun (noted below in the cons). Based on other kitchen renovation stories, this is unusual.
4. They handled all communications with the cabinet maker and replaced multiple door fronts until we were satisfied with the result.
5. The quality of the end product is pretty good.
6. They handled all town inspections and permitting at no additional upcharge (unlike other contractors who charged extra or required you to get the permit).
7. They resanded and put a final coat on the wood floor a few times without complaining until we were satisfied with the quality of the work (which was admittedly not that great the first couple times).
8. Both Eloy and Eloy Jr are very friendly and nice to work with. You never got the feeling they were trying to charge you extra or do work you didn't want.

Cons:

1. Communication deteriorated after the project started. While they had the major items covered, we had to keep track of little details so they didn't get lost in the cracks. We had to have multiple project meetings to go over things and I rarely saw anyone with a notebook. As a result, I had to remind them several times of the same thing. Everything ultimately got done, but prepare to be a backup project manager. For example, we did a lot of leg work on the granite slabs except for the final ordering (which was included in the contract), and in the end, the wrong granite was delivered to the fabricator anyway. If we hadn't requested to see it before it was fabricated, we would have had the wrong countertop. Another example is light placement - it took us to notice (early on thankfully) that one of the fixtures was probably going to end up pointing directly on top of the fridge door instead of in front of it.

2. Contract specificity could have been better. For example, the contract didn't specify where light switches would go and what they would do. Instead, we had a brief discussion in the middle of the project with Eloy Sr one morning while trying to rush out the door to go to work. In the end, there was a misunderstanding and a couple switches got put in locations that we didn't want. Because the final electrical isn't connected until the end, you may not knot what switch controls what until its too late. They fixed one for free but charged us $275 to fix the other. This could all have been avoided with more specificity in the contract. Light switch operations may seem like a minor detail on an entire kitchen renovation, but you'll be living with those choices for a long time, so better to get them right at the beginning. This applies to any and all of the smallest details (e.g. is the drywall going to be smooth or textured? ) -- get them down as specific as possible in writing in the beginning even if it seems to take forever. This will save you arguing at the end of the project. Make drawings and make copies and make sure everyone agrees.

I realize that lack of specificity is partially our fault and we will do better next time, but before signing Eloy insisted they would take care of any details to make us happy. To a certain degree they did, but not entirely. Better to just get it all down. Lesson learned.

Lenny O.

Buying and renovating a home can be very stressful. This review is overdue, but I felt like I needed the time to make a more objective evaluation of our home remodeling experience. My wife and I worked with Moreno Construction on our newly purchased home last year. We called up several contractors based on yelp reviews. Eloy was very responsive and amenable to the ideas we had about remodeling our 2 bathrooms, updating electrical/light fixtures, and various carpentry projects around the house. He was very detailed with his competitive quotes and also flexible when it came down to modifying things we had previously talked about. I personally liked how he was a good listener and was earnest about correcting any issues that arose along the way. His crew was friendly, courteous, and conscientious. It's been about 8 months since we moved in and my wife continues to gush about how much she loves her house. At the end of the day, isn't that what really matters?

Mia Y.

Eloy's team are amazing and caring, they did a great job at my place.
Highly recommend !!

Cat K.

Looking for a Licensed Contractor is one of the hardest steps about starting your project. If you get this first step wrong, then everything else is a nightmare! We've all heard about Contractors that don't know what they are doing, go over budget, ignore your calls..or you yourself know someone who's had a bad experience. Looking for a Licensed Contractor that knows what he is doing like Eloy and his team - that's like finding a needle in a haystack!

I was referred to Eloy from one of my friend's who is an Interior Designer who had personally used him a few times on her projects. With that being said, I called Eloy up, and left him a message - he called me back within a day. He came over to look at our sad master bathroom which when we bought our place, had been done by a decorator and issues were showing. We hadn't used our shower for about 2 years because we were afraid of wood rot and other issues under our shower pan. Grout was falling off like no one's business - bad sign because you have no idea if its cosmetic or worse. Our glass shower door was crooked and looked like someone had too much fun with a glue gun. Our cabinets were slightly crooked, toilet needed an upgrade, and there was a really odd overhang beam with trim on our ceiling...can't explain it really and not sure what the Decorator was thinking. Overall...not good.

Eloy gave us a very fair bid compared to a few other Contractors that we met. What I appreciated most was a detailed bid from him. Some Contractors come in and just throw you a number and don't break it down on paper for you to review. Other's come in and throw numbers you want to hear, but know are too low for a decent job. In the end, we decided to work with Eloy after he came over a 2nd time to answer a few more questions. Plus with my friend's own experience...I felt good about our decision. Eloy even accommodated our tight schedule with our baby due soon. He and his team completed our project within less than 3 weeks!

His crew was always professional, polite, and respectful. They came on time in the morning with a smile and really started setting up before they even started on our bathroom by prepping their walkway with covered drop cloths to protect our bamboo floors. Since our bathroom is on the 2nd floor, they taped down drop cloths everyday before they started and removed them when they left. They vacuumed along the way while doing demolition and installation and they wiped down my floors before they went home. During demolition they were even thoughtful to tape plastic everywhere to protect our other rooms and closets to minimize dust and debris. Our ceilings are very high in our master bedroom and they taped this long plastic cover from the top to the bottom. Our room was really pretty clean for going through demo in our bathroom. When I swiffered afterwards, I picked up less than 10% of debris! So amazing!

Overall, I would definitely work with Eloy again. His team was professional, efficient, knowledgeable, polite, respectful, and their workmanship was great! We have another bathroom which we'd like to upgrade in a year or two, and I will call Moreno Construction again.

Thanks for such a great and easy experience! I will be referring him to my friends and clients for sure. Now to go and take a fabulous shower!

Michelle S.

We initially started looking for a contractor in August. After a few bids and too many uninterested contractors, I went to Yelp to see what I could find. Lucky for me, I found Moreno Construction. We weren't just doing the run of the mill face lift/remodel. We had big plans and were looking for someone who was eager to help them to come to fruition.

We sat down with Eloy and went over our initial concerns, ideas, budget, etc. He drew up the bid based on what we talked about and got it back to us in just a few days. His bid was right in line with what we had planned on spending but also gave us a little wiggle room in case he ran into any major problems once he tore up a 50+ year old house. We had a really good feeling about working with Eloy and knew immediately that we wanted to hire him for the job. We decided to start our renovation after the holidays so about a month before the project began, Eloy came over with his crew to take final measurements, go over the plans and layout, and address any of our concerns.

He and his crew are extremely professional. They work efficiently and when they say the job will be done on time-they mean it! And best of all, I went home to a clean house every day throughout our 5 week renovation. The job was done on time, within budget and came out better than I could have ever imagined. It really doesn't get much better than that!

We are so pleased with Eloy's work , his crew and his attention to detail. We look forward to working with him again on future projects.

R N.

We worked with Moreno Construction for over two months in a home remodel project: kitchen, 2 bathrooms, fireplace, plumbing, electrical and interior upgrade. We had met with other contractors prior to hiring Moreno Construction and felt that they would best serve our needs for such large undertaking. We were not disappointed! They are professional, easy to work with, and guided us through the process. They gave us references and had put us in touch with vendors (some we used, some not). They take pride in their work and it shows in their craftsmanship.

Highly recommended.