More Than Plumbing

Tim L.

I will NEVER call this company for any plumbing needs.

I've been working with MTP on a service request through my warranty company since June (it's now September). It's been a back and forth battle between the two to get a camera approved to diagnose an issue. I called MTP today to let them know the latest after talking with my warranty company.

What do they tell me? Oh, our camera broke and we no longer have it, so you should contact your warranty company and have them assign the ticket to someone else. Talk about a slap in the face, especially after working with them since June to get this camera approved.

And on top of that, they keep telling me the camera is never going to be approved. Why do they care...that's my issue with my warranty company. But to just tell me oh by the way, our camera broke, so have your company assign the ticket to someone else...what a way to wipe your hands clean of the whole situation. Customer service at it's worst.

Liz M.

I have a leak in my basement. Called Monday for service, was told they would be out between 8-12 on Tuesday. Tuesday at 1:00, I hadn't heard from them and no one had shown up. I called them, and was told the tech was running behind and he would be here before five. I had a 1:30 appointment, so I asked to be out first on the schedule for Weds, and was told that someone would be out by 9:30 Weds. Weds at 10:30, no one had shown up, no call. I call them, and am told that he went to a different job but I was next and he would arrive by 11:00. 11:30, no show, no call. I call again. I'm told that he went to another job, and then they told me ( I didn't ask) the exact address where he was. (Watch our they give out other customers addresses), and he would arrive ""shortly"". Finally showed up at noon, was incredibly rude and refused to look at both leaks that I asked to have looked at.

Update: returned from vacation to find the leak still active. They sent a different guy out, just as incompetent as the last.

This used to be Beck plumbing, they changed their name to hide their terrible reviews but don't fall for it. Find a real plumber.

Update again: after they quoted me 1000 to find the ""invisible"" leak, and I chose to get another opinion.... it wasn't a pipe. It was the condeser on the AC causing the water. This company is crap and trying to price gouge people.

Mark T.

Had an old water heater from the time my house was built that needed replacement (20 years old). More Than Plumbing was sent out through AHS warranty company. Frank showed up and assessed the problem pretty quickly and gave me a quote. Waited a few days for the warranty company to do their job. There were a few modifications to the pipes that needed to be done that the warranty wouldn't cover since water heaters are different sizes than 20 years ago (not that shocking). They were able to schedule as soon as they received the heater from AHS. Frank came out right on time and got to work. Was knowledgeable and professional and got the water heater installed. It was a bit more than I would have liked to pay having a warranty and everything, but hey.... My water heater is replaced and they did the job. Honestly the worst part of the experience was the American Home Shield Warranty company.

Kate C.

Project: Toilet leak
Had a great experience with Mike from More Than Plumbing. He was professional, friendly and knowledgeable about our toilet leak. He answered all of my questions, provided options and context around possible solutions and made sure everything looked better than when he arrived. Would recommend him to anyone with a plumbing need!

Charles B.

This company is terrible!! I had to use them thru my HSA warranty. They came out late for the appointment and the plumber had no clue what a water softener even was. Looked at it, wrote a wrong diagnosis of the actual issue and now my claim is rejected. Do not use this company...I repeat...DO NOT use them.

Susan C.

On Thursday doing my wash when our sewer backed up. I hate it my husband called More Than Plumbing they had an add in our save on catalog. They said they would be out following morning this was first time we had heard of the company gotta tell you the Plummer Mike came to our house such a good guy discussed our problem he was very thorough checked everything out. Cleaned up his mess I was so very impressed he used our coupons and they are from now on our go to company for any plumbing needs. If you need a plumber give them a call you will be so happy you did I am.

Happy Customer
Susan and James Cooper
Shelby Township

Bill B.

More Than Plumbing came out after being sent though First American Home Warranty after we ran into a plugged toilet line. Our technician Scott B came out and assessed the situation. He informed us of the price it would cost to remove the toilet or allow me to do it myself. With the toilet slowly draining he offered to come back after a few jobs he had lined up. He returned at the time he informed us and did his best to unclog the issue. Unfortunately he wasn't able to and contacted our warranty company to let them know someone else with a camera or hydro jet capabilities would have to be sent out. Scott was friendly and honest and very professional. If I had any other plumbing issues I'd hVe no problem having him back out.

Leonard M.

Beware and do not use More Than Plumbing. This company was contracted through American Home Shield. Upon arrival, the plumber asked me to sign him in to start work. What I signed was the invoice stating the assigned work was completed. This plumber had no interest in making a repair despite the water damaged drywall in my kitchen ceiling due to the leaking toilet and a water valve on the toilet that does not shut off the water when closed. He insisted that everything was normal and that their was no part failure. I reminded him of the kitchen ceiling which I showed him upon entering my home and he stated that it may have been leaking before but it's not leaking now. Upon my insistence that he do something, he loudly stated that this is bull $*** and that he did not know what I wanted him to do. I told him that it was BS that have turn the water off from the main shut off and convince a plumber that there is a problem when the below drywall is wet and damaged. He abruptly said that he was going to leave and not do anything at which point I demanded that he get out of my house.

Paris C.

Worst experience ever . The person who came was frank . Threatened to leave . Raised his voice at me and seemed in a hurry and not wanting to do the job . Charged me 825 bucks and said Warranty will not cover it . Worst experience ever

Steve J.

Called out from my home warranty company for a hot water heater. The technician said my tank was over 20 years old and that it didnt make sense to service it. He was going to order me a new tank and it would take three days to come in. He then leaves and closes out the order saying that there is nothing wrong. Charged over $1500 for nothing. This is a compete rip off company. DO NOT HIRE THEM!