Moran Supply

Jonathan D.

My bad experience is partly my plumber's fault and my stupidity for trusting him, but in the day and age of Home Depot and Amazon, Moran Supply has some really tough return policies, and high prices on standard fixtures.

On the recommendation of my plumber, I came here and picked out some faucets for a shower that needed repaired. Service was fine, they opened up a catalog and a website and I picked out the parts, which they ordered (10$ shipping fee). Later, I double checked Home Depot and found the same parts for 25% less and with free shipping. Moran's policy is no returns on ordered parts and a 25% restocking fee on stocked parts. So my loss.

Kirsten T.

I am having a renovation and thought I would save a few bucks by ordering at Home Depot. Twice, their products arrived to me damaged and it was a huge hassle.

So I did what I should have done in the first place... go to my local plumbing supply. I have dealt with these guys via email, in person, and on the phone. They are helpful, they know their products, they to know to ask about related products I'll need (e.g. when a particular item like shower trim also will need the rough-in valves). MOREOVER- the items arrived quickly, one time my contractor even was able to pick up a piece I had previously paid for, and the prices are literally within $5 of what I paid at Home Depot. That may not be true of every piece, but it was my experience. It is SO NICE to be able to call someone or show up in person, get help/answers quickly. Screw the big box stores.... I've learned my lesson.

Hello K.

I am so grateful my plumber was able to find parts at Moran Supply and fix the leaks in our very old toilet. My plumber talked to Matt who rounded up the required parts and everything worked out splendidly. I am very appreciative of Matt's excellent customer service. He knows everything about old toilet parts. Thank you Matt and the Moran Supply team for providing excellent service and having parts in stock for very old toilets!

Paola S.

I have no experience with plumbing? but this is where my plumber told me to go to get the supplies needed for my new bathroom. I had the best possible help and advice from Richard. After I showed him the set up from a foto, he told me what I needed, looked to make sure the supplies would be available, phoned various places and eventually placed the order. I was worried about delays in the arrival time but everything came in, some of the material even ahead of time. I would recommend this place for not just plumbers, but for plumbing ignorant women like me who needed and received outstanding advice and help!

Dl D.

I went to Moran to buy a replacement hose for my handheld shower because my contractor recommended them back when we had remodeled my bathroom. I told them I needed the longest available and they assured me this one was. The sold me an outrageously expensive 60"" hose ($134. 72 + tax) that turned out to be significantly shorter than the old one. On line I found 2 longer hoses (72"" & 80"" if memory serves), both cost less than the hose Moran sold me. An email complaint has not been responded to. I do not recommend them as a trustworthy, reliable, knowledgeable company.

Jeffrey L.

Bought some plumbing supplies recently to upgrade my shower, using a list furnished by my plumber. The counter person at Moran's told me that I needed an additional pipe that cost $275.

When I took all the supplies home, the plumber said he had no use for that extra pipe and used all the other items I had purchased.

When I return the unused pipe I was told by the owner (?Mr. Moran) that there was a 25% restocking fee for this pipe which I never used and was still in its original packaging. I told him that I trusted his counter person when he told me I needed this item as well, since I was not a plumber myself. He told me that I should have sent my plumber instead, and that if I didn't want to pay the restocking fee, I could keep the pipe. He was remarkably surly and unhelpful. Would avoid this story like the plague unless you are a plumber and know exactly what you need.

An interesting business model - convince customers to buy an expensive piece of plumbing that they don't need, and charge the unsuspecting customer a 25% fee of take it back, which they can then sell again and again to other customers.

LL H.

Moran was recommended to me by our contractor as we are updating our kitchen and in need of a new sink and faucet. We picked out a faucet and sink and I called them to inquire about shipping times for the selected items and an estimation on how long a shipped item might take to arrive. Our job is schedule for August, I called in early June. I walked in to their store and ordered both items three weeks ago and was assured both would arrive in one month. I called yesterday for a status update and was told that the faucet was in stock but that the sink was not currently being shipped and there was no time-line for when it would be. The person on the phone told me they would get it from one of their other 15 distributors. No apology given, just ""well, it was good you called"".

UPDATE: it appears the order had been misplaced, but they located it and it will arrive this week.

Cian S.

Great service. Stock a lot of components. I had to order a part to finish a job and they had it in 24 hours. Will definitely good back for my next project.

Anne B.

I have remodeled my house - and have used Moran to buy pumbing
and bathroom supplies for kitchen and two bathrooms- They were helpful in selecting the right piece for the project, and stood behind their products - There was a problem with several Kohler tubs, but they did not give up and finally found one that worked -As a woman, and non contractor, I am often dependent upon the advice of others - They were honest and helpful and I would recommend them

Brian F.

I have been purchasing plumbing supplies, toilets and faucets from Moran Supply for over 20 years. I am not a contractor. I recently needed to replace one of my bathroom faucets. There was a mix up on the delivery and Richard went out of his way to make sure that I got the faucet on time. Richard is awesome and has always been very helpful. I highly recommend Moran Supply.