Moore Home Services

Kim T.

These guys came to our rescue during their busy time, but fit us in within a day to install a brand new A/C system and corrected the work the prior company did that could have been disastrous. Workers were on-time and easy to
communicate with and did a great job.

Nancy G.

I happened to call for service on a wall unit heater the very day they added that particular service to their offerings. It's hard to find a company to work on wall units, so I was both happy and a little hesitant as they were new to this kind of service. Nick came and with a little tinkering found an obvious problem. We had just purchased the house so we had no idea what we were dealing with. The unit stopped working again a few days later, and he came back to diagnose that we just needed to rebuilt the thing. No surprise, we talked about it previously and knew that was a possibility. We ordered parts, waited, and they came and rebuilt it a couple of weeks later. Great. Heat restored. A few weeks later it stopped working again. Ugh. Nick was awesome though. We came back on the very day we called and found a sagging wire, no charge, of course, as everything was under warranty. Super professional and really nice. I will use them on our other properties, and I would highly recommend them. Our repair ended up getting about 50% of the way there to just purchasing a new unit. In retrospect, I think I'd just go with a new unit and be done with it for another $1k. Live and learn.

Milo J.

Had major problems with Henry Mechanical who was the original installer of my system. They came out and took things apart and couldn't figure out it was damper motor, 2 hrs and $300 dollars later my system still was not working. Called Moore, Brad came out and found that Henrys had left damper motor in pieces in attic. He had everything trouble shot in no time, ordered parts and had system up and running in 2 visits. Brad did excellent work!! Long story short, avoid Henry Mechanical at all costs. Go with Moore. Will be using them to replace a 3rd damper motor soon.

Barbara L.

We have been a member for a while now and decided it was time to purchase a new heater. The sales person was very kind and patient and not pushy. He explained everything that would take place. We got the heater installed yesterday by Kazu and David. They were both very professional, thorough and kind. It took most of the day and I appreciate ALL that they did. He even painted the inside where the 'old' filter was so that it wouldn't show a big hole. Overall I was VERY pleased and can't say enough for everyone we have dealt with at Moore.

So, I am lowering my rating today. There was a minor misunderstanding about the installation and I requested the salesman (Mathew) to call me about it. He has never called and now my trust, and the companies credibility has gone down. Customer service can make a company or break them this was NOT okay.

yvonne b.

Their service is great and Bianca was awesome. She's come out to our rental a couple times to fix the air conditioner (on the hottest day of the year) and now the heater (on the coldest week we've had this year). She's professional, knowledgeable, honest and very helpful. She got us some space heaters while ordering parts so our tenants don't freeze. We are very impressed with her knowledge and hard work. I would recommend her and Moore to anyone needing service or purchase of a new unit.

Karin O.

I have been a ""Club Member"" for over a year now and I have to say I am unimpressed to say the least. Number one, I feel like they are continually overcharging and talking me in to things I don't really need. . I had a $1600 Hepa filter installed on to my furnace which I was told was going to change to air in my house, I am not convinced it is any better than the Free standing ones.
The communication between the technicians and the office people is terrible. I waited for a week before calling, after a tech came out to give a quote and was supposed to order a part, only to find out parts had not been ordered to get our heater fixed. Now, after our heater was fixed they charged us for Two thermostats and when I called them on it, I first had to argue with a receptionist before I get a manager who finally agreed to refund. Then I look on line and see what it really costs and find out they still charged three times the price, and that's the ""club pricing""!!!! I also used Moore to get my attic completely re insulated and they outsourced to another company and there were so many miscommunications that I can't even write them all. I have added photo of the receipt they charged for the thermostat (original for two at $286) then after I called they reduced to $143. Next photo show what the same Honeywell thermostat costs
Update:
Received a call from service manager apologizing for all the mishaps and agreed to reimburse for thermostat which he said we never should have been charged for in the first place because we are a service member and it is under warranty. Also reimbursed and removed our Hepa filter.he thanked me for letting him know all the issues and said they have made changes that needed to be made. Hopefully the Yelp review helps this company get back on track! All the best

Rene C.

My wife and I recently purchased a home in Bennett Valley. Since the home was built back in 1976, we have been busy updating everything from the electrical, painting, flooring and everything in between. During our mini renovation, we discovered that our existing ducting under the house is corroded and more than likely heating cooling the world but not the interior of our home. Since we are new to the area, and didn't know where to turn we searched on Yelp and found Moore.

Jason came out back in November and confirmed our fears, but he did an excellent job at helping find a solution and explained in detail how to remedy the problem. A few weeks later Kazu and Tony came out and in just one day installed new ducting (11vents in total). They were both super nice and very courteous (Highly recommend both of them).

Also included in our quote is a post assessment. Trevor and his team came out and measured the performance of the install and made sure it we were fully satisfied, which we completely were.

Without hesitation I highly recommend Moore and will for sure use them in future.

Michael A.

They sabotage my heater so wouldn't work then told me I needed to buy a new one then told me to join there ""club"" for 120 bucks!! Some guy that said he used to work for a tire store he took off the wire to my igniter so it wouldn't work and then told me I needed a new heater I had PG&E come out here for free and fixed what he did wrong
. Total scam total rip-off do not use these people ever.

Daniel G.

[I couldn't figure out how to leave 2 separate reviews for 2 experiences, so this is an average of both]

Review 2 of 2

5 stars!

Jonathan was the technician this time, he was fantastic on my first follow-up inspection. Made a couple very reasonable light recommendations on stuff to do but made clear it wasn't urgent and didn't care that I decided not to go that route.

I love the amount of detail they give in their report, and he even showed me normal and infrared camera shots of all the ducting in the attic area and the furnace.

Top notch guy and work.

Review 1 of 2

3 stars

I called Moore after my AC unit died in the middle of a heatwave this summer after a friend's recommendation. Took a few weeks to get an appointment. I've always thought if a business is that busy, maybe it's time to expand?

Technician was a very nice guy - a little new I think, took a while to diagnose the issue and was on the phone a while. I was expecting the worst due to builder-grade components and install in a 5-year old house, but it was just a capacitor. Price seemed high, but I don't have an easy way to look at what your average person could get the part for, to see what sort of % they're tacking on to parts.

Not a big fan of monthly costs, but after hearing about replacement systems being $10-15k+, and a little freaked by my system dying, I decided to go with their monthly payment plan where you get 2 'free' inspections a year and a discount on parts. I'm not sure I'll stick with their plan since I hate monthly costs but I plan to look at the results of the inspections for the next couple years and see if much is changing or degrading. One thing they do a very good job of is providing you with an inspection report that actually has some detailed information including the exact numbers of measurables. A lot better than just saying 'everything's OK!'

Jim G.

In March, 2017 we had a 6KW solar system, plus a new hybrid heat pump/AC/natural gas system, and new ducting, floor insulation and electric upgrade installed in our late 1950's country ranch home near Sebastopol. I have to say from the very beginning every Moore HVAC employee we worked with was exceptional in their courtesy, understanding and customer service. Corina, sales/design, took the time to understand our needs and designed the right system for us, including a switch from fully natural gas heating to a heat pump; Wade supervised much of the project and worked with us to place a ground mount solar system in the yard that captured the best sunlight but also placed in a way that protected our gardening area; Dayton and his crew built the solar system meticulously, and listened courteously to any of our million concerns; and Rich and his crew worked hard in tight places to install the HVAC, including new ducting, heat pump, furnace and floor insulation. The whole Moore crew, who spent 2 weeks on our project, worked around our home business operations and meetings and always gave us advance notice of morning arrivals or other changes. Meanwhile, the Moore's office personnel, particularly Kirk and Corrie were equally kind and always returned calls with the information we needed.

I've waited to comment on the project, partly because of its complexity and partly because I needed to be certain the system would perform as we hoped. We used the new AC unit a couple of times last summer and it worked as expected. The heating system wasn't needed until this past November, and when we began using it we noticed some rooms were warmer than others and there was substantial noise coming from the air return. Wade, JR, and other Moore folk came right out and assessed the issues and remedied all of our concerns and we're totally stoked with the entire system now. Our PG&E bills have been running about $15/mo. And we produce all the electricity, except when temperatures drop below 40° when the back-up natural gas kicks in for a while.

We have to say that Moore's pledge of ""100% Satisfaction or 100% Free"" is a serious commitment to their customers and they ""walk the walk"". At this point in our 8 month old system, we're 100% satisfied. I have all the confidence in the world that they will always stand behind their work. Moore is a class organization with employees who are loyal and love their company. That really says it all!