Moore Home Services

Jennifer H.

This is my second review for Moore, this time for their HVAC service. We purchased a new furnace through them after getting several estimates. They installed the furnace within the week, spent all day bringing us up to code (we were apparently not before this installation) and even swept up right before they left. I can't recommend them enough to people who need plumbing or HVAC assistance.

Geri D.

Daniel is a wonderful employee. He fully listened, totally understood, and really cared. He made me feel my voice was valuable as a Moore customer. Thank you Daniel and thank you Leland for taking the time to hear your customer comments.

Michael Q.

Everything has been taken care of. The furnace is working great and the permits are being taken care of. I tried to remove the first review but I got an error and so I could not remove or update the review.

Moores home services does good work but they need to learn how to communicate with there customers before we get worried that things are going wrong.

Jenny S.

Feb/2023 . My Furnace didn't work for about a week or two so I called Moore to come and rescue us . After 30 minutes, One of the technicians told me that my furnace needed to be replaced. Water got into it and it needed to replaced as soon as possible . The second technician arrived and He gave me two options for a replacement 8,000 usd or 10,000 usd . OMG !!!!!! 8,000 dolllllllllars or 10,000 dolllars for a 1,2500 square foot house (3 beds and 2.5 baths) . Fortunately , I said no and I called a different company . Today, a technician from a different company came by and He found out that everything was fine . The thermostat was loosed and He re-wired the thermostat wires (2 mins) . The total visit was 20 minutes . He charged 285 for the whole thing and I gave him 300 dollars . I thanked him numerous time . Never again , Moore .

Luke R.

On 1/26/23 I got a call from 'Ryan' at Moore and returned his call multiple times went to voicemail and never heard back

Sonia M.

My heater would not fire up after a power outage and freezing cold weather with snow even! I tried every trick I knew, resetting the system, unplugging it and checking for power which it had as the blower would come on. I knew it was time to call someone. I spoke with Natalie and she walked me through a few things then asked me to flip the breakers on and off. This was something I would have never thought to try as I was sure it had power, to my surprise it fired right up. Thanks to Natalie my home is now warming up from a very chilly 59 degrees. I wanted to pay her for her time but she told me this was part of what they do. I will definitely be using there services in the future. Thanks Natalie for being so kind and friendly and helping me out of a jam.

Erin L.

Moore Home Services broke our heater today during what should have been a routine service call for an entirely different issue. They left us without heat on a night where there is a freeze warning in effect. Moore advertises 24/7 emergency service, but when you call them, they will only help you if you've subscribed to their $20/month premium service. We were pitched this service today by the technician and actually agreed to sign up, but since that agreement hasn't gone through yet, no service and no heat for us. Is it fair for a company to break your heater and then refuse to fix it in a timely manner unless you've paid an additional charge? This is really questionable. An answering service responded to our call and reached out to a Moore manager, explaining that Moore had left us with no heat. The manager responded that he wasn't going to help and we'd get a call sometime during business hours. AVOID this company. This lack of care is shocking and completely unethical. I'm filing a complaint with the CA Department of Consumer Affairs and highly recommend everyone else who finds themself in this situation do the same.

Robert F.

Our Navien instant water heater needed servicing. Moore thoroughly cleaned filters and descaled the system. They also noticed that
the internal hot water re-circulation system had not been properly hooked up. Two other local notable plumbing companies did not catch
this issue nor did they catch the fact there was a wasp nest embedded in the internal air filter.

Bottom Line - Moore did a fantastic job. They are not inexpensive, but I think competitive in pricing. The diagnostic abilities were excellent.

K R.

Good service and friendly people but scheduling an appointment with them takes years off my life. They make you wait on hold while they talk to somebody else who's the scheduler and so you're constantly going back-and-forth trying to find dates and times that work via a middleman for some reason. I just got off the phone call that was almost 20 minutes and we still haven't set up an appointment for a quote for a new heating system because the manager was insisting I be present and it's a second home so that's not convenient. I hope they change their process about scheduling or I may look elsewhere.

Rusty R.

Two years ago we decided to upgrade our furnace. We had a few bids but decided to go with Moore and sure glad we did. Fast forward to this morning ( a very cold morning) and I went to check thermostat but it wasn't working. I called them and their very polite and responsive employee Monique walked me through a few steps trying to troubleshoot. Unfortunately non worked so she scheduled a service tech to come out today. He ( Abdullah, a local guy) showed up on time, was knowledgeable, polite, and nice, checked out the system and determined my thermostat was bad ( which was only 2 years old). He had another in his truck, replaced it, and job was complete! We've dealt with Moore on a few occasions, and they really live up to their radio ads! Thanks Monique and Abdullah!!!