Moore Home Services

Bianca M.

I""m giving a new review b/c I just had JR from Moores out today.

Last week on a Thurs before Memorial wknd my furnace stopped working. It came on & made noises but no hot air was blowing out. On top of that last Thursdays high for the weather was 62 & I get cold easily. I was miserable & uncomfortable, plus my washing machine died & my dog had to go to the vet so I Was pretty broke & in no mood to haggle with HVAC co's,. I Called around & even sent Yelp msgs to every possible tech on here but no one could come. I ultimately chose Moores again (even after my last review which was I think 3-4 stars) b/c they had been to my house already, already had info re my furnace & werent completely insane as far as cost to come diagnose (I had other techs quoting upwards of almost $200, Moores quoted $79 & then let me know they had coupons on their website. I found a coupon for $20, yes $20 on their website. I actually didnt think theyd just come out for $20 & figured Id have to haggle & deal with a hard sell for a new furnace but I was pleasantly surprised that was not the case. JR did give recommendations to consider but I felt he was genuinely interested in helping me & I will def call Moores when the time comes for further work. JR also fixed the problem while explaining what was wrong & yes it was only $20. I tried to offer him bottled water & Hersheys chocolate as tokens of my gratitude which he declined so here I am on Yelp instead. THANK YOU!

D E.

We had Moore install both a water heater and furnace today. Victor and Edgar we're fantastic! They arrived ahead of schedule and called in the morning to confirm. They worked together to complete the project and didn't leave until I was satisfied with both units that were installed. They answered questions about the products to the best of their abilities and left the site taking all the debris with them. Moore delivered as promised and to be honest were 35% less than other quotes I received! As with any project....just be vocal about your needs and they'll take care of the rest!

Ryan M.

Easily the best company I have ever done business with from an HVAC perspective. The impeccable level of service I receive from my technician, Chaelo, makes us feel like nothing short of family. I now insist that he be the technician assigned to my account for all purposes. After several negative experiences with other local companies, I am so happy to have found Moore. While I would gladly pay a higher price for my system, parts and service, luckily I don't have to. A few months back I had them redo my entire HVAC system and I watched in joyous awe as my PG&E bill went from about $700.00 a month down to $300.00 with my new system. Being a part of their maintenance plan is also very helpful in that they come to check my system twice a year to make sure it is working perfectly and to protect my warranty. I could not be happier with my system and the service I receive!

Nicole K.

Chaelo went above and beyond to clean our dryer vent. He made very helpful suggestions for taking care of our HVAC as well. I highly recommend this company.

tim t.

Great customer service. Have to highly recommend both Sean and Brian who have been by to inspect.

We've gotten the run around from another North Bay HVAC company. Used them for bi annual service but every visit ended with a report intended to scare us into spending more $$$. The last visit from the unmentioned company ended up with a recommendation for a new heater and air conditioner and the comment ""I could really shut you down.'""

Lucky we decided to call Moore. Scheduling and dispatch were easy to work with and everyone showed up on time.

Brian came out and went through the system with us and recommended we schedule a service check which we set up.

Sean came out and went through the whole system. Explained what needed to be done and gave estimated costs. Everything was clear and made sense.

Both Brian and Sean inspired trust and confidence and we'll work with them in the future for service and repairs.

What a relief!!

Nilesh K.

I wanted to get a centralized AC unit installed in my top floor condo . The process of getting a quote from various vendors itself was tedious in terms of co-ordination. Initially Moore gave me a quote of 11K, but after getting a quote of 8.5K from competitors, Moore was ready to match. I read good reviews about Moore HVAC, so wanted to go with them but this fluctuation in price is my only negative for them. They could have been straight forward in giving me the correct quote rather than the bargaining.

Last week, Moore helped with installation of centralized AC unit in my condo. Robert Wolf and Juan Franco were the installation guys. They were really good in keeping me abreast with the progress and things to be done. During the installation we had an accidental damage to my ceiling which Robert and Juan co-ordinated with Moore's contractor and got it fixed (yet to finish coloring). Robert and Juan are really pro at their work and made me happy about AC installation. They were on top of their game, they either answered all my questions or got the answers from their superiors. They made sure they get all the required help from Moore to make my AC unit installation smooth.

I would rate the service 5/5 because of the work done my Robert and Juan.

Jack L.

Had my yearly heating & cooling check-up the other day and very please with the tech, JP, they sent out. Repaired a problem that was thought to be rectified last year. Put in the extra effort to assure that it should not happen again. Thumbs up to JP
and Moore's commitment to provide excellent customer satisfaction!!

June O.

We had the air ducts in our house replaced after 26 years. We had holes from rat damage also. The guys (Bob and Juan) did an excellent job in unpleasant conditions! Rain and mud. Chaelo did a great job on our air conditioner tune-up and setting the dampers on the air ducts. Bailey came out to be part of the air leakage test, and also ended up having to go under the house. All the workers did a great job, very professional and friendly.

Wayne E.

Just recently contacted Moore heating about replacing our air ducts. They were recommended to me by a friend who had similar work done a couple of months ago. I contacted Moore and was able to quickly set up an appointment for an assessment of our ducts. The gentleman (whose name escapes me) came to our house a few days later on time and fully prepared. He thoroughly examined below our house and in our attic and then provided me with an excellent explanation of our situation and some options for the direction we could take. He also did his best to work with his boss to get us the best price possible. We were quite pleased with his bid after comparing it with other companies. Approximately one week later, two technicians, Kazu and David, came to our house arriving actually about 20 minutes early (they called first). They were thorough in everything they did, even cleaning up any traces of dirt from under the house. We are at about the 10 day mark right now and everything functions so much better. in a couple of days, as part of the service, a third party comes out and completely checks their work. I highly recommend this company for the quality of their work and their professionalism.

Mark F.

Every person working at this company is skilled at customer service.
Each member of this team truly makes customer service their highest priority...a lost art these days. I had a small hiccup in getting my furnace to run properly and Moore company went out of their way to make me feel valued as a customer, sending good people in to assess, diagnosis and stay with project until they resolved issue. I highly recommend this company.