Moody Plumbing

Ellen K.

Unethical practice and price gauging!! Be careful. Received a quote for descaling a new, but never used, tankless water heater. (~$600.00 range) and agreed to have the service done as recommended by this plumber. (No problems were occurring at the time, but they recommended it to be descaled annually) 1 week later, the servicemen arrived to perform this scheduled service and notified us of the NEW price (""""Are you aware of the price?"""" is what the technician said. """"It's $865.00, my boss just raised the price"""") This was greater than 30% higher than the cost of this service was quoted a week earlier. NO notice was given of the significant price increase when the service appointment was confirmed and therefore, we had no opportunity to check prices for same service with other area plumbers. Spoke with this office mgr. who was unapologetic and stated, """"That's the price"""". We refused the service at that time, so we could take time to check with other plumbers...but were then """"required to pay an $85.00 service call"""" when NO SERVICE was provided. Their lack of notification of the price increase BEFORE they came out to do the work is the entire problem. Seems extremely unfair and unethical. We have been homeowners for over 40 years and have never had a situation such as this. So sorry we paid their service charge. Should be called a """"LACK OF"""" SERVICE"""" charge. Be warned.

Renee K.

I called to find out if I could have someone come to help with the shower arm that broke off. The young lady explained that there was a charge for coming but if they do work they would charge only for the parts and service. I also told her that I have a coupon. She said to just show it to them when they come and they would call me. Seb/Edison were very professional and curtious. They looked at what needed to be done and gave me the price and deducted the coupon. I would definitely use them again if I need a plumber.

M G.

Contacted Moody regarding a project I needed done on short notice . Randi/Susan was able to lock me in for the date and time I requested. AJ and Matt arrived and completed the shower tower upgrade and install without incident under the estimated time. They were knowledgeable informative and easy to communicate with. They kept me informed from start to finish. We are very satisfied with the results.

Eileen G.

I have used this company a few times in the past 4 years and found them to be professional, courteous, promo in responding and I think they are competitively priced. I highly recommend them.

Robert T.

No one likes to have to spend money on replacing their water heater but I will say that Moody Plumbing made it less painful. Moody Plumbing sent over two of the most professional, personable and knowledgeable plumbers ever. AJ and Matt came to my home and instantly I could see that these young men were the cream of the crop in their profession. I had an unusual problem in my home - my 65 gallon water heater was in my attic and serviced half of my house while the 40 gallon water heater that serviced the other half of my house was in the garage - luck would have it that the one in the attic was no longer fixable BUT Moody found a way to install a new 80 gallon water heater and re-route all the lines in the attic so it would service the entire home - AMAZING - I don't believe any other plumbing company could have done this job as efficiently - AJ even vacuumed the bedroom where he had to go in and cleaned up the garage after the installation. They are quite a pair - AJ & MAT made this repair as pleasant as it could be - Thank you Moody Plumbing and thank you thank you AJ & MAT - you guys rock!!!!!

Tina K.

I have been using Moody Plumbing for many years. Mostly with toilet flushers and they don't last more than a year. They used a medal snake and scratched the toilet as well. My most recent experience was a need for a new garbage disposal. I am a full-time Caretaker for my 94 year old Mother, and needed this problem solved. They charged me $465.00 to install a $122.00 disposal that took about 20 minutes. I called the office and got the response of """"that's what we charge"""". I believe this is called Price Gouging! Very disappointed and will not be using them again in the future.

Steven B.

Had an emergency , due to a broken pipe in our bathroom. Moody Plumbing arrived within 2 hours of my call, and fixed the issue quickly and professionally. Also their fee was much less then expected. Thank you for making a very stressful day a little less painful.

Irene K.

Use Moody get mad! My association called this company when there was a leak in my unit's bedroom, We had shut my water off for 24 hours but then 22 hours in, leaking had started again, we had also cut a hole in the wall to make evaluation easier! When they came, they said twice it was not my shower, went looking at neighbor's unit, couldn't find a source of the leak at their units! came back and spent more time trying to figure it out, 3 1/2 hours later they said it was my shower and left! I Used my toilet and water started gushing, called my Plummer who fixed the problem! After that I used the shower numerous times without leaking, It was recommended to me to replace my shower as the pan wasn't put in properly originally, and could cause problems! Received an unitemized bill from Moody through my association, when I called to ask for an itemized bill the person who answered the phone said she was in charge, they do not itemize their bills, and she could not answer me why it took so long if they could actually see a hole as stated on invoice, she was rude, I hung up! On my invoice it says: cause of leak: shower drain riser has a hole that we could see! this was never stated to us at the time and if this was the case why did it take 3 1/2 hours and they went bothering my neighbors! unitemized bill was $465.00!

Jodee B.

Let's see. Had a loop leak. Think continual running water. So not a circumstance that would allow us to look around for plumbers. Moody is nearby so scheduled them. Moody cut 6 huge holes through our walls all within close proximity...they cut the holes but warning, they do not patch the drywall or recommend anyone who will, which would be a nice gesture. Moody ran the new plumbing pipes on the outside of the house, not through the interior garage as we had agreed upon on day 1 with the plumber. What?! Now we have ugly pipes exposed on our patio and we worry when they announce cold weather. Moody cracked our attic access panel. Whoops! Left us hanging to re hook up the dishwasher they pulled out, or was going to charge us $185, to come back. This took another hired guy 7 minutes. Ouch! Knocked our kitchen recessed can light out of place when in the attic, so it dropped down. Ugh! We pointed all of this out & got a shrug...it didn't make the punch list, which is a joke cause their has been no attempt to come back and fix anything. And when the hours worked vs charges were summed up billed us OVER $485 AN HOUR """"all in"""" 6.25 hrs over 2 days...yes I timed it. Bloody Hell! Frankly Moody, I don't give a flying fig how you bill $185 for discovery and then charge a flat massively excessive rate for the actual fix. Moody is gouging the general public and that's unconscionable. When a household is left without flushing toilets and water, after they stop the leak, Moody knows you aren't going shopping for a new plumber and better price. They got you. I bet they laugh about that. I agreed to the price not knowing how fast they could run the new pipes, or how few materials they needed to complete the job. I could have waited for an itemized quote explaining their charges but i was told I would have to delay the repair 2 days waiting for a quote. They know no one with turned off water is going to delay 2 more days for a quote, so they get you there too. I imagine another round of laughs at the shop. Upon completion and contemplation of the work & damage. I contacted Moody and got a response that said, they were on vacation and would get back to me when they returned. Two people saw that email, Jamie and the estimator...Crickets so far. It's been well over a month. 2 stars because they fixed the leak and arrived on schedule. Minus 3 stars for damage without remediation, price gouging people in distress and general failure to provide customer service.

R W.

Called them to repair a toilet and ended up having to call another plumber because the toilet never worked right. They're still trying to charge me over $1000 for """"emergency"""" repairs they did not complete. It was a standard order for a normal toilet. The owner is shady as hell. Do not trust them. BUYER BEWARE. To reiterate...BUYER BEWARE...I refuse to contact this company for resolution after the way they have conducted themselves. Coral Springs has better choices. Save yourself a ton of hassle and use ANYONE else.