MJ Frick Company

Katharine H.

The worst HVAC company in Nashville. They are scam artists. They have these guys that they refer to as ""The Russians"" that do their installations. They didn't install my unit properly and didn't do anything to resolve the issues it was having. Their service plan is a joke; one technician required my assistance to clean the coils on the condenser. They also will purposely tamper with your equipment during a service call so that you will soon require another service call shortly thereafter to scam people out of more money. Do yourself a favor and use a reputable company.

Shalini V.

Unprofessional, unreliable, and untrustworthy about sums it up.

They installed the hvac unit in our new build home. It has had issues due to improper install (they admitted this) from the start. They refuse to wave fees or lower prices even though the issues were caused by them. Then when they get sick of coming out repeatedly, they start making up issues to bill you for. Thankfully I called another company that verified that we did not indeed need to spend 2k to fix a nonexistent problem.

A. F.

We had an HVAC/heater issue two days before a cold Thanksgiving. That's usually the time most companies are super busy, and staffed lightly! We called MJ Frick's after hours number (well after midnight) and they called us back early AM, promising to send someone over by the end of the day. Their technician, Mike, showed up earlier than promised and worked hard and long to troubleshoot the intermittent issue with our heater. The problem being intermittent was very difficult to pinpoint and get to root cause. Mike was very knowledgeable and experienced. He trusted his judgment and changed a pressure switch in the unit. The unit started to work, but due to the intermittent nature of the issue we were worried it could stop working again over Thanksgiving. To put our mind at ease, Mike gave us his phone number and offered to come back anytime over Thanksgiving to fix the unit if it stopped working again. The unit has been working well and we are very happy (and warm). Considering the prompt response this company gave our urgent problem, Mike's experience and going above and beyond for us, we strongly recommend Mike and his company for any heating/cooling (and plumbing) maintenance and other services! Thank you, Mike, for making our Thanksgiving, and for being so pleasant and helpful to your customers. Thank you also everyone at MJ Frick, for being the best!

Steve C.

I love working with MJ Frick. They are always up front with their pricing and availability. They've been on time and easy to work with. Would definitely recommend them.

Angela Z.

We had such a great experience with this company today. Our regular plumber was out of town but recommended these guys on his voicemail. We had a pinhole leak in a copper pipe at our water heater. Dustin came out quickly, made the repair quickly and was super friendly and knowledgeable! So thankful for their service today!

Eliza M.

I've had nothing but good experiences with M.J. Frick. We've used them for a multitude of plumbing projects over the past year and a half, and had good results with all of them.

An incomplete list of the work they've done for us:
* Installing new sinks and toilets
* Replacing water line
* Replacing PRV valve
* Diagnosing ""where the hell is that smell coming from""
* Figuring out the source of a dripping sound (turns out it was build-up inside a pipe)

Jeff H.

My experience with MJ Frick over the last 15 years has been good. Their customer service people are polite and help provide solutions during hectic times. The technicians have been professional, called me back promptly and have done what they said they would do. I have paid only for service calls twice due to a unit not operating properly. There was nothing major to repair. A less ethical company could have sold me something I didn't need. Thank you!

Tone S.

I just got off the phone with their customer service manager and I was literally being yelled at after questioning their approach to diagnosing and documenting a cracked heat exchanger on our furnace. From our perspective they had a serious breakdown in communication and staunchly defended their position that they did nothing wrong. This is after we paid $259 to be part of their maintenance club. Needless to say we have ended the business relationship and will no longer be a customer. Company is too disorganized with multiple communication channels and does not seem focused on gaining new customers. Stay away!

Branch A.

These guys are professionals! Bubba with MJ Frik was out at our location with in hours of our call and had our problem diagnosed and an action plan to fix it on the spot. They have earned our business.

Hollan M.

We have been happy with the service from MJ Frick. They replaced a board in our unit. This was the second time it had been replaced. They came out quickly/ replaced the board under warranty even though it was out of warranty by a few months. Very honest and quick to respond. Signed up for their maintenance program. Great way to keep everything in working order. We have used several other heat/air company's here in Nashville....Frick's by far is the best. I feel confident in recommending them to friends and family.