Mitch Wright Plumbing Heating & Air

Sd D.

THANKS !! Ronnie B and Dalton for installing a new 50 gallon water heater. My wife and I woke up this morning to see that our 17 year old water heater had cracked and was going to have to be replaced. I called Mitch Wright, Ronnie B came out and with Daltons help installed the new water heater. The guys were very professional, Thanks again!!!!!

Tricia J.

They stood us up on our first appointment. Said they would """"put us on the schedule"""" for the next day. They came out and said it was too wet to do anything and that they didn't have any camera or equipment to check the pipes. Said they would have to schedule another visit. But they did take $90 for coming out! They never called to schedule a follow up. Don't waste your time or money.

Joe G.

Friday night my AC stops cooling the house. It's hottest time of year. Guy comes out at almost midnight. Replaces the capacitor and cleans the unit. Doesn't charge me but tells me he will be back the next day to check everything out fully and I can pay the bill then.....wow! If I could give 6 stars I would.

Baron M.

We had them replace a toilet that had a crack and they replace it with a toilet that the tank was cracked and the wrong color, they asked for us to pay for the toilet and install before the cracked tank was replaced. We have been calling and calling to see when new tank can be installed and continue to get the run around. I have been very disappointed with their customer service. I do not recommend them.

Arun B.

Andre was very knowledgeable and professional. We needed a duct cleaning estimate; he gave us all of our options and then some. I highly recommend!

Richad M.

I am a long time customer of Mitch Wright Plumbing, Heating and Air, and have had the club contract for just as many years. During this great winter freeze of 2018, one of the control valves on my tankless water heater apparently had been leaking for some time, and finally iced over on last Wednesday, causing one of the on/off levers on the hot water separation tube to ice over and knock the lever out of its socket, which caused a perpetual leak from the hot water tube. The technician came in record time to assess my problem and determined that the valve kit needed to be replaced. As a precautionary measure, he suggested replacing the cold water tube valve kits as well, which was a great idea. The tech. checked his Job """"price book"""" and determined that my job would cost $600.00, but since I was a club member, I would get a discount. He did not have the kits and had to return to his office to make the order; thus, he came back on the next morning to complete the job. I have to admit, the job is excellent, but the cost was something I did not expect, but I needed the repair so that I could have hot water. I have American Home Sheild, but they do not handle the tankless water heater issues, so I did not call them for the service. As I was in a tight situation by not having hot water, I did not have time to search for other bids for the job. I can never complain about the workmanship of Mr. Wright's Plummers and Electricians, but the cost was a bit excessive. On a side note; maybe the large amount included the cost of the five-year warranty on the parts. Just my thoughts on that.

Jake S.

We have used MWP for a few years to maintain our HVAC. Unfortunately we had an AC unit go out on us; fortunately we had Mitch Wright to call. We looked at other providers, but Ben came out and discussed with us our options to accommodate our house. Michael and Reno showed up, installed the unit, and helped with the new thermostat schedule that best fit our needs. It was a great experience, and the first night with AC in a week was wonderful. Thanks guys.

Collene M.

I purchased an almost $10k unit from Mitch Wright and have never received such horrible service. From being charged almost 70% more than the agreed price, to not receiving a call back after I made five attempts, to having to remind them to start my 2 year PM work. I've now made two attempts to find out how to transfer the warranty and 2 year PM contract to the buyer of my old home, and as usual, I have been left sitting for well over a week. How does my almost five figure purchase not warrant better service than this?? I have somehow refrained from sharing this on every website and social media page, but I'm at a point where I would be doing a future Mitch Wright customer an injustice if I didn't warn them about the type of service they may also receive. I have already been treated so poorly that the GM, Mickey, had to personally come to my house. While their techs have always been fast and friendly, they clearly have major problems with their sales, customer service, and management teams. If I did business the way they did, I would not be able to afford the expensive HVAC unit that I truly regret having purchased. Go elsewhere.

Elizabeth C.

I had used them before and thought they were OK, then signed up for a service contract because I wanted the twice yearly inspections. They sent out a guy to inspect who found several """"urgent"""" problems that needed immediate correction. He gave me an exorbitant quote. I then called another plumber for a second opinion. One of the problems (a supposed leak) was found to be non-existent. The other problems were not deemed sufficiently serious to justify action. I tried to cancel the time remaining on the contract (I have 8 months left). They would not consider it, even though I will never have them back again under any circumstances.

Ruth T.

On the coldest night of this winter, our heat died - of course. I called Mitch Wright when I woke up to a freezing cold house. Tommy H. (the tech) called me back almost immediately to tell me he was on his way. He was professional, courteous and fixed the problem right up! As a bonus, he fixed our gas fireplace when I told him it wasn't working. He took the time to explain the problems with both the furnace and the fireplace, and also showed me how to make my daughter's room warmer. I have received nothing short of exceptional service from everyone that I have ever dealt with at this company. All of the techs and the customer service reps have been fantastic to deal with. Thank you!