Mitch Wright Plumbing Heating & Air

E J.

THANKS !! Ronnie B and Dalton for installing a new 50 gallon water heater. My wife and I woke up this morning to see that our 17 year old water heater had cracked and was going to have to be replaced. I called Mitch Wright, Ronnie B came out and with Daltons help installed the new water heater. The guys were very professional, Thanks again!!!!!

Charles S.

Friday night my AC stops cooling the house. It's hottest time of year. Guy comes out at almost midnight. Replaces the capacitor and cleans the unit. Doesn't charge me but tells me he will be back the next day to check everything out fully and I can pay the bill then.....wow! If I could give 6 stars I would.

Carlton I.

Amazing service. Explained the problem. Gave us options and solutions. All with smile. Thank you Andre!!!

Melissa W.

On the coldest night of this winter, our heat died - of course. I called Mitch Wright when I woke up to a freezing cold house. Tommy H. (the tech) called me back almost immediately to tell me he was on his way. He was professional, courteous and fixed the problem right up! As a bonus, he fixed our gas fireplace when I told him it wasn't working. He took the time to explain the problems with both the furnace and the fireplace, and also showed me how to make my daughter's room warmer. I have received nothing short of exceptional service from everyone that I have ever dealt with at this company. All of the techs and the customer service reps have been fantastic to deal with. Thank you!

David J.

We have used MWP for a few years to maintain our HVAC. Unfortunately we had an AC unit go out on us; fortunately we had Mitch Wright to call. We looked at other providers, but Ben came out and discussed with us our options to accommodate our house. Michael and Reno showed up, installed the unit, and helped with the new thermostat schedule that best fit our needs. It was a great experience, and the first night with AC in a week was wonderful. Thanks guys.

Jedd H.

They don't know what they are doing & should not be in the business they are in. Strictly 3rd-rate amateurs. They did our whole house during construction and we've had trouble with everything they did. I would call them con artists.

Trip C.

We signed up for the comfort care plan last year because it seemed like a good deal. After some miscommunication this year , we decided to renew in May. Our first charge was May 29th. I called , told them to renew and asked for a tech to come out because our unit wasn't cooling. He came out on the 3rd of June . He was polite and professional and said we were low 3+ pounds of Freon and that it would be over $900 to fix and left his card to call if we wanted him to fix it. We called two other companies to give us quotes ( Conway and G&H AC). BOTH companies said our units were dirty, that we needed 3 pounds of Freon but each suffered in what needed to be done to fix it. We decided on G&H AC because they were the least expensive and, honestly , the least pushy about replacing the unit. When I called MW back to cancel the service , I was told to cancel would be $259.90 to cancel because I had called for maintenance and hadn't told them the unit wasn't working right. That the tech had cleaned our units and it was $129.95 per unit. I said that he hadn't cleaned the units and just did a diagnostic. They said his gps showed him at my house for 2 hours and that is how long it takes to clean two units. I said I had the paperwork from two other companies that come within days of him that said the units were very dirty. Leann said I hadn't told her the unit wasn't working because she hadn't put it in her notes and that he did clean them because he said so. I ask for a service advisor to come out on Fri. Instead I got a call back within an hour from Michael ( I think ) he basically told me Conway and G&H were liars and that MW was the only honest company. He said they weren't the cheapest and if I didn't want his precious techs I wasn't good enough to be a Mitch Wright customer. I said obviously I'm not a MW customer. Ask him to cancel and send me an optimized bill which I plan to contest if it has cleaning on it. I guess we all know who the dishonest company is...

Romaro M.

DON'T CALL THESE GUYS I called their office and they sent someone over the same day but it was not what I asked for. I wanted someone to come and fix the problem not give me and estimate that I had to pay for then give me an outlandish price of almost $400. to cut a 2"""" pvc drain line in my shower which was clearly exposed and it need to be move 1 3/4 of an inch to the left so I could install a new drain pan and finish the remodel. I was told of the crazy price and the individual said it would be a couple of days before they could squeeze me in. I expected the person come fix the problem and get paid, not later. I did get information from a store in Southaven MS on how to cut the pipe and what to do after that. All I needed was the tool which I found at my local Home Depot store. So much for them, call anyone but them.

Dwen O.

We had them replace a toilet that had a crack and they replace it with a toilet that the tank was cracked and the wrong color, they asked for us to pay for the toilet and install before the cracked tank was replaced. We have been calling and calling to see when new tank can be installed and continue to get the run around. I have been very disappointed with their customer service. I do not recommend them.

Theigh C.

I scheduled an appointment and received a 'missed' call morning of the scheduled day. I call back within 5 minutes. Girl on the other end says they're going to send a technician. I said, great I'll be here. Walk away from my phone for 5 mintues, come back and have 3 voice mails. One says that my appointment is cancelled because I didn't take the call. WTF?? So I call back and this snotty lady picks up and gets an attitude. I told her they have some very poor communication going on. All she kept talking about is her """"information"""". This speaks volumes to what kind of service they would have provided. No thanks! I'll find someone who will show up. I wouldn't give them one star if I could rate lower. Try National Economy Plumbers. There, you'll talk to someone who's actually done something other than pick up a telephone with a snotty attitude.